business image

Boerne Automotive & Transmission Repair

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(682 Reviews)
73

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(830) 755-6062

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
31140 I-10 West, Exit 543 Boerne, TX 78006-3008
Boerne Automotive & Transmission Repair's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(682 Reviews)

DM
gravatar
D M.
Boerne, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/30/2026
0
Horrible Service and fees
🚩 BUYER BEWARE: DO NOT TAKE YOUR CAR TO BOERNE AUTOMOTIVE WITHOUT READING THIS 🚩

Before you hand this shop your keys, Google "Boerne Automotive unbiased reviews." What you find will tell you everything the polished reviews at the top won't.

My wife brought in our vehicle and before anything was fixed, we were hit with a $200 "diagnosis fee." Then came the hard sell: a $2,800 tune-up. When my wife said no, he then asked, "What's your budget?" Then: "How about just the spark plugs?"

Read that again. A $2,800 "necessary" repair turned into whatever we were willing to pay, in seconds. A mechanic who's diagnosing your car tells you what it needs. A salesman asks what you can afford. In my experience, that's exactly what this was: a pitch built around how much he could get out of us, not what the car actually needed.

The rest of the experience was no better. He was argumentative, contradicted himself, and pushed more services every time we asked a question. We didn't get straight answers, and we left feeling like we'd been disrespected and completely ignored.

This doesn't appear to be a one-off. On verified platforms like Carfax, this shop sits around 3.8–3.9 stars, with roughly 1 in 5 reviews at 1 star. Read them. The same complaints come up again and again: inflated diagnostic fees, surprise charges, and hostile, combative communication from management. And look at how he responds to unhappy customers: long, defensive rebuttals justifying himself instead of taking responsibility.

When dozens of people independently describe the same experience, it's a pattern.

If you value your money and your peace of mind, go somewhere else. If you insist on using this shop, get a written estimate and written authorization before he touches your car, and don't let anyone pressure you into work you didn't ask for.

You've been warned.
Service Coupons and Posts
Thanks for the 5-star love! 🌟 We're thrilled to hear about your 5 years of speedy service with us. Just like oil changes, our commitment to your ride never gets old! 🚗💨 Keep driving smooth! #BoerneAutomotive #CustomerAppreciation
Learn More

We're blushing! 😄 Thanks for recognizing our quality work and fair prices. We believe everyone deserves great service without breaking the bank. Your support keeps our engines running! 🚗✨ #QualityService #FairPrices
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.