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SureCritic / Brandon Genesis
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Brandon Genesis

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(5 Reviews)
-14
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Score Details

5 stars
63%
4 stars
24%
3 stars
<1%
2 stars
8%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
5
Total ReScores™
4.8
ReScore™ Average
-14
Net Promoter Score ®

Business Details

Categories
Contact
(813) 628-4444
No Business Hours Provided

Business Hours

* No Time Zone Provided
9915 Adamo Drive East Tampa, FL 33619
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(5 Reviews)
Write a Review
Recent Reviews
Verified Customer
Tampa, FL
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2022
verified customerVerified Customer
0
Category: Service
Slow service
Painfully long wait (4+ hours) for two simple tasks, an oil change and tire rotation / balance.
I could have had this service performed at any number of other vendors for a fraction of the time.
RR
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Richard R.
Tampa, FL
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
verified customerVerified Customer
Category: Service
G90 Service: Brandon Genesis
I purchased my G90 at Brandon Genesis and it has been a truly exceptional vehicle. My recent service visit was handled perfectly. Valet service provided a G80 for me to use while in for service. A camera issue was fixed and maintenance performed. Efficient and perfect. Harold, my service advisor, remained in communication throughout the process which was managed very efficiently.
Recommended
GB
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Gerald B.
Riverview, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
Service on my 2018 Genesis G80
Harold Del La Cruz kept me posted of the progress and upon completion. The issues were resolved in a timely basis with no surprises.
Recommended
MS
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Melissa S.
Riverview, FL
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
The atmosphere and the employees
Awesome
Recommended
TH
gravatar
Terry H.
Sun City Center, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
verified customerVerified Customer
Category: Service
The people
When I arrived I was immediately handled. I received a full explanation of my cars status. Because I was a new owner of a pre-owned Genesis a sales person answered a number of questions that I had. My car was finished on time.
Recommended
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