Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

825 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
99% Would Recommend
Latest Review 21 days ago

Reviews


DG
Doug G.
Houston, TX
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Tune up
Brazelton is always thorough yet efficient with the car. Very user friendly. They pick the car up, provide the loaner and bring the car back.

HH
Hank H.
Houston, TX
Lexus LX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
Great work!
Always very helpful!!

BH
Bryan H.
Houston, TX
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Great Service
Matt did a great job of taking care of me, keeping me informed of how the repairs were going and when to expect my truck back. I am very happy with the repairs made. I highly recommend you use Brazelton and Matt for the service of your vehicles.

DA
Dave A.
Houston, TX
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Efficient
As always all service requested done in a timely fashion.

Verified Customer
Houston, TX
Lexus RX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
The staff is friendly and helpful.
Excellent and prompt service.

JO
Jane O.
Houston, TX
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Your excellent service department
I will always purchase my cars from Brazelton and will ALWAYS purchase the extended warranty. The Service Department at Brazelton is the best anywhere. Thanks for taking care of me.

Verified Customer
Houston, TX
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great Auto Repair shop
Took my car in for bad battery, Matt and the crew diagnosed it quickly, did multipoint inspection and put in new battery. Got is back washed and ready to go. Great place!

BP
Beau P.
Beaumont, TX
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
People
Everyone is on point, an oasis of auto experience

SD
Scott D.
Houston, TX
Land Rover LR4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Great detail service
Very pleased with the detail services at Brazelton

BA
Bill A.
Houston, TX
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
The people
As always, great service.

CW
Chrissy W.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
Great experience
We bought our second car from Brazelton this year and again had an incredible experience. We worked with Bill who knew what we were looking for and didn't try to sell us something we didn't need. We have also used the service department a number of times with several of our cars (even ones not purchased from Brazelton) and have received great customer service and found them straight forward and honest. Highly recommend!

RH
Richard H.
Houston, TX
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Hightower Sequoia 5000 mike service
Concierge service was great.

BG
Bryant G.
Houston, TX
Porsche 911
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Great dealership
Excellent service

JC
Jim C.
Houston, TX
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Dependable service
Dependable service

SC
Shari C.
Houston, TX
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Shari said the service was great. The staff did a good job.
This review was collected via phone interview by Customer Research Inc.

CG
Christian G.
Houston, TX
Lexus LX 570
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Great experience once again
Brazelton does a great job in every aspect of buying and maintaining a vehicle

TC
Tom C.
Houston, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Tom said David and Lewis do good work. However, the service took longer than expected and they could not repair the problem. The vehicle had to go to the Chevy dealership. It was not their fault.
This review was collected via phone interview by Customer Research Inc.

HH
Howard H.
Houston, TX
Cadillac XT5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Concierge Service
About as slick and easy a way to get service work on your vehicle as it gets, short of not needing any service.

PO
Patricia o.
Houston, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Patricia said everything was fine with the business. She said the staff told her it was going to be done by a certain time and it was. Everything is working fine with her vehicle.
This review was collected via phone interview by Customer Research Inc.

TR
Teresa R.
Houston, TX
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Friendly and Efficient
The staff is knowledgeable and helpful. The work is well done.