Mr Littell, I'm sorry to hear that your still having a issue I was not aware. I would like to have the opportunity to make sure your problem is resolved and take care of it for you. Please let me know when a good day would be for you to bring it in so I can schedule you please and give me the chance to fix your problem.
Thank you, Brian
I would first like to apologize for not tightening up your battery cables for you. I did look at the ticket and the only thing I saw was a note that the customer had replaced their battery. I asked the service advisors about it and they apologized for missing that detail for you. I would be more than happy to take care of it at no charge for you if you would still like them done. Please let me know if there is anything at all that I can help you with. Thank you and once again I apologize for missing that