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Brown Hyundai of Laredo

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(636 Reviews)
33
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Score Details

5 stars
76%
4 stars
11%
3 stars
3%
2 stars
2%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores™
4.5
ReScore™ Average
33
Net Promoter Score ®

Business Details

About

At Brown Hyundai of Laredo, South Texas Hyundai customers will find the best in customer service and a friendly vehicle service environment. At Brown Hyundai of Laredo, South Texas Hyundai customers will find the best in customer service and a friendly vehicle service environment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(956) 231-5626
Closed
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
2420 Jacaman Road Laredo, TX 78041
Get Directions
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(636 Reviews)
Write a Review
Recent Reviews
JA
gravatar
John A.
Laredo, TX
2013 HYUNDAI ELANTRA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/25/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service? Treat you nice but don't do what they say.
Treat you good but did not follow through with the service I requested. Had electrical problems and they told me they tightened the cable to the battery. The next day it doesn't start. Have a video to show it. I check battery and was able to pull cable right off easily with my hand.
Not Recommended
Daniel C. from Brown Hyundai of Laredo responded on 10/26/2015 06:39 AM

Thank You Sir for your feedback.It is very imporatnt to us.So that we can continue to give excellent customer service.I am very sorry and i apologize for the experience and inconvenience that you received at our dealership.Please come by the dealership so that we can reevaluate the concern and make it right.Please come in and ask to see me and i will make sure that your vehicle is repaired.
Danny Cruz
Service Manager
956-231-5626
dcruz@brown-hyundai.com

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