I apologize for the lack of communication. The coupon clearly states up to 5 quarts of synthetic oil. The extra pint cost an extra $1.50 and your filter was an extra $2. The coupon sets forth that shop supplies are $2.40 and that tax is extra. Sincerely we have no intention of ripping anyone off on any service. If you want to stop by, I will personally give you the $3.50 out of my wallet.
We had a Chevy in last week that needed a computer. We installed 2 remanufactured computers that didn't work. We then installed a new GM computer and the problem was resolved. We had quoted Daniel L. yesterday $763 plus our diagnostic charge to install a new GM computer. The price discrepancy is new original equipment vs. remanufactured parts.
Since seeing such a low score, we contacted Mary and she bought the vehicle back. She had seen a tack and a staple in the tread, which we removed for her. They were not deep enough to cause a leak.
Thank you for your feedback. It is always difficult to deal with a situation after the fact by a telephone call the next day. It would have been much easier if we had a discussion at the time the vehicle was picked up.
$30 for a 7 quart oil change is cheaper than it would be at most places.
We apologized for the miscommunication and tuned up the car for free.