Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

4217 Reviews

ReScore Reviews™ (153)

ReScore
Overall Rating 4.7581685/5Overall Rating 4.7581685/5Overall Rating 4.7581685/5Overall Rating 4.7581685/5rating 4.7581685
Original
Overall Rating 2.287578/5Overall Rating 2.287578/5rating 2.287578rating 2.287578rating 2.287578
97% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


LP
Lorraine P.
Riverside, NJ
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Clean enviornment
Speedy check in
STEVE M P., Service Manager from Burns Hyundai responded on 09/23/2018

Thank you for the kind review 

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

AJ
Allen J.
Cherry Hill, NJ
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Checkup - well done
What I like best about the service here is the quality of the work. Well done, keeps our two Hyundais hummin.
STEVE M P., Service Manager from Burns Hyundai responded on 09/23/2018

Thank you for the kind review 

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

FD
Frances D.
Marlton, NJ
2004 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
I can trust Burns to take care of my car
Thank you for taking care of my car.
STEVE M P., Service Manager from Burns Hyundai responded on 09/22/2018

Thank you for the kind review 

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

Verified Customer
Marlton, NJ
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Excellent
Excellent
STEVE M P., Service Manager from Burns Hyundai responded on 09/22/2018

Thank you for the kind review 

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

SR
Scot R.
Atlantic City, NJ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Service
Always fast courteous service. Everything explained. Never had any issues
STEVE M P., Service Manager from Burns Hyundai responded on 09/21/2018

Thank you for the kind review

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

JD
Jason D.
Cherry Hill, NJ
2012 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2018 Category: Service
Was told 1.5 hours, but it took 40% longer
I was told it would take about an hour to an hour and a half. I understand the complexities of trying to shift cars around and optimize service, but it would have been nice to have been informed that it was taking longer than expected. I would have liked someone to come out at the one hour and 15 minute mark to share this with me. The total service took 2 hours and 17 minutes, which is a 40% difference in my time at the dealership. I did like that there was wireless, chairs, and outlets available, but communication throughout the process is very important to me.
STEVE M P., Service Manager from Burns Hyundai responded on 09/21/2018

Jason,

      I apologize and will investigate and have someone reach out to you

Thank you

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

Verified Customer
Marlton, NJ
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Customer Service
Never have an issue with services or the people that work here. My only issue at this point would be the labor fees. I am still blown away at how the labor charges were more than double the cost of the actual parts. I didn't realize this until I left and actually had a chance to read the invoice.
STEVE M P., Service Manager from Burns Hyundai responded on 09/21/2018

Thank you for the kind review

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

JG
John G.
Marlton, NJ
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
great service, great people
lou did a great job of providing updates on the work
STEVE M P., Service Manager from Burns Hyundai responded on 09/21/2018

John,

       Thank you for the great review

Thank you

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

RD
Richard D.
Cape May, NJ
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Very satisfied
Overall service was very good.
STEVE M P., Service Manager from Burns Hyundai responded on 09/21/2018

Thank you for the kind review

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

VB
Victoria B.
Mount Ephraim, NJ
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Excellent
Very professional
STEVE M P., Service Manager from Burns Hyundai responded on 09/20/2018

Thank you for the kind review 

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

AS
Angela S.
Medford, NJ
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great service and staff!
Service was great and staff was very helpful.
STEVE M P., Service Manager from Burns Hyundai responded on 09/20/2018

Thank you for the kind review 

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

TH
Tina H.
Blackwood, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Fast service
Went in for oilchange and tire rotation and was out in a hour and half.
STEVE M P., Service Manager from Burns Hyundai responded on 09/20/2018

Tina,

      I am glad everyone took fine care of you

Thank you

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

RP
Rilatt P.
Bellmawr, NJ
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Good job
Efficient courteous and on time
STEVE M P., Service Manager from Burns Hyundai responded on 09/20/2018

Thank you for the kind review 

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

Verified Customer
Sewell, NJ
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Dave Baldino
Very Professional and Knowledgeable
STEVE M P., Service Manager from Burns Hyundai responded on 09/20/2018

Anonymous,

       I am glad everyone took fine care of you

Thank you

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

Verified Customer
Mount Laurel, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Experience
Great service, organized, easy to schedule appointments, friendly staff
STEVE M P., Service Manager from Burns Hyundai responded on 09/20/2018

Thank you for the kind review

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

Verified Customer
Swedesboro, NJ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Fast Service
Fixed my car very quickly
STEVE M P., Service Manager from Burns Hyundai responded on 09/20/2018

Anonymous,

        I am glad everyone took fine care of you

Thank you

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

Verified Customer
Bellmawr, NJ
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Customer Service
I was greeted as soon as I opened the door. My car was serviced in a timely manne.
STEVE M P., Service Manager from Burns Hyundai responded on 09/20/2018

Anonymous,

        I am glad everyone took fine care of you

Thank you

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

Verified Customer
Cherry Hill, NJ
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
x
xyz
STEVE M P., Service Manager from Burns Hyundai responded on 09/19/2018

Thank you for the kind review

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

JR
Joseph R.
Maple Shade, NJ
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellent Service!!!
Jeff Kowalchik was courteous and prompt! I had a great experience.
STEVE M P., Service Manager from Burns Hyundai responded on 09/19/2018

Thank you for the kind review

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com

AA
Anthony A.
Pennsauken, NJ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Routine service:
I just went in for a routine oil change. Everyone was highly professional and attentive. They did a check on basic fluids and gauges.
STEVE M P., Service Manager from Burns Hyundai responded on 09/19/2018

Anthony,

       I am glad everyone took fine care of you

Thank you

Steve Pippetti
Service Manager
Burns Hyundai
(856)983-3700
spippetti@burnshyundai.com