ReScore Reviews™ (4)
Hi Terry! thank you for taking time to write a review. After reviewing your invoice I found that we did also do a Free Multipoint inspection (which does add time) along with your oil change.
This is how we found that the battery failed performance test and corroded battery terminal ends that needed to be replaced which did add more labor to the battery install and was a total of $30.60. It is the job of the service advisor to keep you informed of how much time this adds to your appointment along with getting your approval while you wait.
I did want to mention that anytime you do not wish to wait any longer then necessary for an oil change we can always remove the inspection process. We want to ensure the best customer service which includes making sure you are safe on the road for your future travels. I hope that this helps to explain, and please let us know if you have any questions; call or email.
Thank you for your customer loyalty over the many years.
Hi ,and thank you for taking time to post a review we appreciate all feedback. This will help us to keep striving for excellent customer service. I understand there was a break down in communication, where we sent out message but you didn’t receive. We apologize. With technology anything can happen but we want to make sure that dose not happen again- I hope that yesterday’s appointment met your expectations and communication was not an issue. Thank you for allowing us to repair your vehicle and you can enjoy a cooler ride for these hot summer months ahead-stay safe and we look forward to taking care of all your auto service needs. Jaimee/office manager
Jim, first of all I would like to apologize for your not so great experience the other day. I never heard you say that you replaced your air filters already and I never would have sold you anything you didn’t ask for. I am literally deaf in one ear and may have not heard you or I may have heard but made an honest mistake by not paying full attention with everything going on during the busy day. If you would have told me about it at check out I would have gladly refunded your money. I wrote up a 30K service for your vehicle and it includes air filters as part of the service. We did an inspection which included pictures of both air filters; the cabin air filter was extremely dirty and engine air was marginal but they are usually changed in pairs.
As for your tire rotation, all your tires were at 7/32nds tread depth. When rotating tires, we are trying to move the tires with the lower tread to the front of the vehicle which wears faster. The technician didn’t rotate them because it would have been taking your money for moving the tires that didn’t need moving.
The battery was tested and showed to be good and photos taken of the results within your inspection report that was sent to you via text/email. It is available for viewing here at this link as well as the pictures of the air filters.
Again Jim I apologize for your less than 5 star experience.
Karen thanks for taking time to fill out survey for CarCare. I would like answer your question about you rear brakes the way we measure brake pad thickness is to the wear indicator which is the metal tab that you will see in the picture below when this tab rubs you are at wear limit on that pad. The tab measures at 2mm from the back of the pad(sticks out this far).So if we measure a brake pad from the metal backing and it shows 4mm we subtract 2mm for the thickness of the wear tab. You would be surprised how many repair shops don't under stand how to properly measure brake pads, also if one pad is lower on one side of the car than the other we use the lowest measurement. I hope this makes sense to you if not I will call you and try to explain it better. The second thing is we said it would need brakes in two weeks that is a problem I will take care of as we use a chart that has %of wear and rough estimate of mileage and at 2 mm that would be roughly 7000 miles
Jordan thanks for taking time to for your review your input is important to us, I talked with the service writer and he feels he explained the repairs needed in detail and in order of importance if he failed at this i would be glade to see if i could help with that. As far as high prices we feel that we always have very competitive pricing. CarCare has a two year 24.000 mile parts and labor warranty and uses OEM parts, we don't use the cheapest parts available just the best thats how we can offer the warranty that we do. We did do a free courtesy inspection on your car so you could make an informed decision on your repairs and you did need quit a bit of work if that is what you are talking about. We give you the repairs in order of importance. You declined all repairs and was charged $0 dollars for our time to diagnose your car. Please contact me at 205-733-8863 if i can further help you with anything thinks again Mike Barrett