Car Town Hyundai USA

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325-655-7755
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Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

454 Reviews

5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
1%

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
97% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews

PT
Pamala T.
San Angelo, TX
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Super service
Reagan and Jimmy in quick service did a great job on the car
Recommended
MG
Mario G.
Houston, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great Service
Super service.... friendly staff
Recommended
Verified Customer
San Angelo, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Great Service
Great service
Recommended
DB
Derwin B.
Big Spring, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Promptly on appointment time and completed in less time than stated!
Change owner to Sandra Rhodes. Wayne Bartlett is deceased.
Recommended
RZ
Raquel Z.
San Angelo, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Service
The atmosphere and the staff is very attentive .
Recommended
DH
Dorothy H.
San Angelo, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Service dept
Great service dept!
Recommended
NS
Nancy S.
San Angelo, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Took care of my car needs very promptly.
Friendly, but professional in every way.
Recommended
VB
Virginia B.
Eldorado, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Employees
Friendly and informative
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 10/02/2018

Thank you for your feed back!  We greatly appreciate your business.

Gwen Reese
Service Manager
325-655-7755
EM
Ernesto M.
Alpine, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Service dept
I’m always greeted quickly by friendly and attentive staff. They seem knowlegable in their business and I trust them. They are prompt to service my car and I get go on my way.
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/21/2018

Thank you for your feed back!  We greatly appreciate your business!

Gwen Reese
Service Manager
325-655-7755
TC
Terri C.
Ozona, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellent Service
Always efficient and quickly in and out in no time ! Everyone is very courteous !!!
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/20/2018

Thank you for your feed back! It is our pleasure having you as a valued customer.  We appreciate your business!

Gwen Reese
Service Manager
325-655-7755
Verified Customer
San Angelo, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2018 Category: Service
Location and usually great surface.
Location and helpful people or survice department.
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/29/2018

Thank you for your feed back!  We do apologize for any inconvenience or satisfactory service.  If in the future you feel that our prices are higher than other dealers in the area we will be happy to meet or beat those prices within reason given the opportunity.  We do stay competitive on our service prices and have been told we are cheaper than most places.  Please feel free to bring us a quote for service elsewhere and we will definantly compare and do what we can to assist.

Gwen Reese
Service Manager
325-655-7755
BW
Bethany W.
San Angelo, TX
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Service
Gwen and her staff are always great and prompt. This time I called the same day to make an appointment and they found a spot to squeeze me in. I truly appreciate that they accommodated my busy schedule. Thank you very much!
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/15/2018

Thank you Miss Bethany!  We are glad to help anytime!

Gwen Reese
Service Manager
325-655-7755
MG
Mario G.
Houston, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great Service
Friendly crew/great service/quick turnarounds
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/15/2018

Thank you for your feed back!  We appreciate your business!

Gwen Reese
Service Manager
325-655-7755
AF
Antonio F.
San Angelo, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Tony Sonata
I always had a very nice experience at Cartown Hyundai here in San Angelo yr customer service department is fantastic
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/14/2018

Thank you as always for your feed back!  We greatly appreciate your business!

Gwen Reese
Service Manager
325-655-7755
Verified Customer
Eldorado, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/13/2018 Category: Service
Oil change mistake
Having to return to the dealership after being 10 miles toward home to have the underneath protector bolted back on after my oil change was very aggravating! This is the second time this has happened.
They did give me a free oil change and wash for compensation.
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/13/2018

Thank you for your feed back!  Appologies for any inconvienence.  We appreciate your business!

Gwen Reese
Service Manager
325-655-7755
KP
Karen P.
San Angelo, TX
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Good Service
Car Town Hyundai in San Angelo is 'top notch' for performing service on my 2010 Tucson. It's the only place I've even gotten it serviced and I know I can trust them to do a great job. The vacuuming not so hot, but hey it's not a car wash.
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/12/2018

Thank you for your feed back!  We greatly appreciate your business!

Gwen Reese
Service Manager
325-655-7755
Verified Customer
San Angelo, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2018 Category: Service
Lack of concern about my vehicle
I have no more comments
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/13/2018

Thank you for your feed back! 

Gwen Reese
Service Manager
325-655-7755
Verified Customer
Wall, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018 Category: Service
Overall Good/Slight Disappointment
As far as completing the maintenance I requested, the dealer did an excellent job. There were a couple of things that I was disappointed in. The first, is the oil & filter change wasn't free. Every dealership I have every purchased a vehicle from, the first oil & filter change is free. I was disappointed to find out that this particular dealership didn't offer this. The second item that was disappointing was the fact that they recommended I not rotate my tires for another 2 or 3 oil changes. If I follow this guideline, it will be 18,000-24000 miles before the vehicle's first tire rotation. This is not proper maintenance for tires and they should be rotated every 6,000-8,000 miles. However, the one good thing to come of this was the service advisor did in fact ask if I wanted to still do the rotation. I appreciate them asking and trying to save me the money.
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 09/06/2018

Thank you for your feed back!  We apologize for the disappointment you experienced her at our Little Dealership.  We will continue to perform Excellent work on your vehicle.  We will Continue to strive for that 5th STAR.  We appreciate your business and are here to help in anyway we can within reason.  We look forward to servicing your vehicle needs for years to come.

Gwen Reese
Service Manager
325-655-7755
LC
Luis C.
San Angelo, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Awesome Oil Change
Dealers appear to enjoy their job and customers
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 08/31/2018

Thank you for your feed back!  We greatly appreciate your business!

Gwen Reese
Service Manager
325-655-7755
KW
Kevin W.
San Angelo, TX
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Great service
Always takes care of customers.the service techs are great, hard working people they definitely needs a raise. Also Gwen is outstanding goes above and beyond.
Recommended
GWENDOLYNN L R., SERVICE MANAGER from Car Town Hyundai USA responded on 08/28/2018

Thank you for your KIND words!  We appreciate you, our valued customer, and your business!  We look forward to maintaining all of your service needs on this and every vehicle you bring to us or purchase from us in the future! 

Gwen Reese
Service Manager
325-655-7755