Vehicle towed in Friday 2/12/16 at 6pm ( closing time ), with obvious accident damage. We advised the customer to contact her insurance company. The next day, Saturday 2/13/16, customer contacted us and stated that the insurance company adjuster would be out between Monday 2/15/16 and Monday 2/22/16. Tuesday 2/16/16, insurance adjuster inspected vehicle and provided claim with approval for repairs necessary. Approved parts were ordered immediately, and repairs started Tuesday 2/16/16. All parts arrived Wednesday 2/17/16 and repairs completed. Delivered vehicle to alignment shop Thursday 2/18/16 where additional damage ( bent components ) were detected by the alignment equipment, requiring additional repairs ( not visible to the naked eye ). Early Friday 2/19/16, a supplemental insurance claim was prepared, additional parts located, both insurance company and customer contacted about additional repairs and time frame necessary for proper completion of the vehicle. Monday 2/22/16 we ordered additional parts without insurance company approval in order to speed up the repair process for the customer. Tuesday 2/23/16, the insurance company adjuster re-inspected the vehicle and approved the supplemental claim. Wednesday 2/24/16 parts arrived and installation completed. Thursday 2/25/16, vehicle was delivered back to the alignment shop, and vehicle was aligned without any additional work necessary. Vehicle completed and made available to customer Thursday 2/25/16 late afternoon. Customer stated she could not pick up the vehicle until Monday 2/29/16. The outlined time line clearly shows that the customer was fully aware of the necessary repairs, and reasons for the required time. Furthermore, at no time was there any delay working on the vehicle, other than waiting for parts and insurance company approvals. We pride ourselves on delivering exceptional service with outrageous dependability. The facts indicated that service level was maintained thoughout the process.