Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

240 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


BF
Brian F.
Waxahachie, TX
Ford
Verified
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09/21/2018
You may find cheaper but you wont find better
Had car at another shop for 3 weeks and they could not sort out the problem. Carl found the issue the day it was dropped off and had it back to me in a couple days. The quality of work is excellent and the people there are friendly and informative. Only place I'll take my classics.

MM
Mikal M.
Ovilla, TX
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Reliable work at fair price
I’ve taken my car to Carl’s for years. They’ve always repaired them right the first time and charged a fair price. They do not perform unnecessary work. I have also been quoted a price for work and then charged LESS because they pass discounts on parts to the customer. Really great to have an honest repair shop in town.

JM
Joe M.
Red Oak, TX
Chevrolet Traverse
Verified
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09/19/2018
Great Service
I have found a reliable and honest mechanic in Carl’s Automotive. Bill explained the issues I was having, what they would do to fix it, the cost and had it completed in a few hours.

SP
Stewart P.
Waxahachie, TX
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Top Notch
Great place to have your vehicle repaired because of the personnel who work there- caring, dedicated and top notch in vehicle repair. They are always looking out for your best interest so you know if you will have problems in the near term with the vehicle or vehicle repair.

LL
Lonnie L.
Red Oak, TX
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Good people
Another satisfied customer...all is good.

MG
MICHAEL G.
Red Oak, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great Service Reasonable aprices
Service and price were great.
Price was actually less than originally quoted. Thanks very much!

JT
Joan T.
Red Oak, TX
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Joan said she has been with the business for 35 years and would not go anywhere else, not even the Cadillac dealership. She said they are terrific and they take care of things.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Red Oak, TX
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Professionals through and through
Honest, reliable, thorough, and swift service

SH
Steven H.
Cedar Hill, TX
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Friendly and great service
I have been a customer for years. Carl's have ALWAYS been excellent on everything I have needed or ask to have done. Actually they have gone above and beyond my expectations. Everyone has been really friendly. If I have a problem and need advice they give me suggestions that helps. I have had mechanical, electrical and body work done. I will continue to use Carl's for as long as I can drive. Only wish they did motorcycles.

MG
Michael G.
Red Oak, TX
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Michael said they took care of the job , it did not cost as much as he thought it would.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Waxahachie, TX
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Joe said he's never had a bad experience.
This review was collected via phone interview by Customer Research Inc.

KD
Kevin D.
Red Oak, TX
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Spoke with Ada. She said the business always takes care of her needs.
This review was collected via phone interview by Customer Research Inc.

DL
Don L.
Ovilla, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Don said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ferris, TX
Ford Fiesta
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2018
Problem still exist
Took car in for AC bc someone told me the fan needed replacing. Carl’s told me fan was fine. AC still has same issue and car overheats still. Several mechanics from other places said fan needs replacing.

DW
Denys W.
Lancaster, TX
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Denys said the business does good work. They completed the work quickly and the staff was very friendly.
This review was collected via phone interview by Customer Research Inc.

RS
Ryan S.
Waxahachie, TX
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Ryan said everything with his experience was amazing. The staff communicated very well with him, they were open and honest.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Red Oak, TX
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Professionals through and through
One of the best experiences I've ever had at an auto mechanic shop. Just moved to Red Oak from Long Beach, CA and have tried a few other places in Dallas and Desoto with all negative results.
Bill even dropped me and my son back off at home.
I won't go another place for my automotive needs.

PG
Phillip G.
Waxahachie, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Phillip said he is satisfied with the business's work.
This review was collected via phone interview by Customer Research Inc.

GS
Gail S.
Glenn Heights, TX
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Gail said that the place is great, they did the work and got it out when they said they would. She appreciates the personalized customer service and wishes she'd known about them long ago.
This review was collected via phone interview by Customer Research Inc.

JE
Joe E.
Oak Leaf, TX
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Joe said that the place is really responsive and does good work.
This review was collected via phone interview by Customer Research Inc.

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