Carolina Hyundai of High Point

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,780 Reviews)

ReScore Reviews™ (15)

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


LM
Linda M.
High Point, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020 Category: Service
5 stars for CONSISTENCY!
Quick, professional, honest, and CONSISTENT in their services. Never had a dealership like this that was all the above AFTER they sell you your car.

KS
Kelly S.
High Point, NC
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2020 Category: Service
The people
Everyone is so friendly and very personable the service is always good. I love my vehicle!
The service writers and the service manager are always a pleasure to deal with.
TS
Tim S. from Carolina Hyundai of High Point responded on 11/23/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


Verified Customer
Asheboro, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020 Category: Service
Always great service
They always go beyond service they wash my car
Tim S. from Carolina Hyundai of High Point responded on 11/02/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


CJ
Connie J.
Asheboro, NC
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Cfj
Dependable courteous staff. Always willing to answer any questions or concerns
TS
Tim S. from Carolina Hyundai of High Point responded on 10/26/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


MC
Mindy C.
Asheboro, NC
2010 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2020 Category: Service
Wonderful
Have been coming here for years for service & will continue!! Great staff!
TS
Tim S. from Carolina Hyundai of High Point responded on 10/20/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


RC
Rodney C.
Trinity, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
Excellent Care in a Timely Manner
For the past 5 years you have given excellent service. From oil changes and tire rotations to brakes and routine maintenance, From Matt’s friendly greeting to the clean car return - this by far has been the best auto service and dealership I have worked with in over 20 years of owning my own vehicle.
TS
Tim S. from Carolina Hyundai of High Point responded on 10/20/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


PF
Paul F.
Archdale, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020 Category: Service
Great service
These guys want to earn your business. They do a great job and stand behind their work.

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/08/2020 Category: Service
Very friendly. But check behind them.
One of the items that were on the list to be fixed had not been done. I didn't notice this until I was back home. Now I need another appointment to get it fixed.
TS
Tim S. from Carolina Hyundai of High Point responded on 10/09/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


WO
William O.
High Point, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020 Category: Service
Organized service department.
This visit ws a follow up to the NC inspection, so not much had to be done.
TS
Tim S. from Carolina Hyundai of High Point responded on 09/29/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


Verified Customer
Greensboro, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2020 Category: Service
Good personnel, but wants to have sanitizing material in the waiting room
Overall good. There was a customer without wearing a mask. I hope anyone clean the waiting room after people leave in this pandemic.
Tim S. from Carolina Hyundai of High Point responded on 09/29/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


Verified Customer
Lewisville, NC
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
Very satisfied
customer service is very courteous.
Tim S. from Carolina Hyundai of High Point responded on 09/29/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


TJ
Terry J.
Jamestown, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020 Category: Service
Great and timely job.
Great job in a timely fashion. Staff courteous and professional.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2020 Category: Service
I'll go back.
Friendly staff. Quality and timely work.
TS
Tim S. from Carolina Hyundai of High Point responded on 09/14/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


RM
Rachel M.
High Point, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2020 Category: Service
Pleasant and strictly business.
Their expertise is great and, the mechanics know their business. Very friendly.
TS
Tim S. from Carolina Hyundai of High Point responded on 09/08/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


WO
William O.
High Point, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020 Category: Service
Elantra service.
Oil change, tire rotation and balancing and NC state inspection. Everything was done to my complete satisfaction. The dealership had the waiting room very well laid out for social distancing. Everyone wore masks except an elderly lady who used a walker. She certainly appeared to be someone more vulnerable to getting the virus. Hyundai should not have allowed her into the waiting room. They had two chairs outside and they should have made her stay there, not inside.
TS
Tim S. from Carolina Hyundai of High Point responded on 09/08/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


TR
Timothy R.
Madison, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020 Category: Service
Friendly place
Took good care of me
TS
Tim S. from Carolina Hyundai of High Point responded on 09/08/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We value your business and look forward to serving you in the future!


Verified Customer
Troy, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/27/2020 Category: Service
Ok service
Got oil changed since they could not find anything wrong with the light that came on in my car. Got a call telling me someone else's car was ready and they gave me someone else's keys when I paid and I had to explain that was not my key. Also said they gave me a courtesy car wash but that was not true. No car wash courtesy or otherwise.
Tim S. from Carolina Hyundai of High Point responded on 09/08/2020

Thank you for taking the time to tell us about your visit at CAROLINA HYUNDAI OF HIGH POINT. We appreciate your feedback since it helps us improve our service and your experience. We apologize that your service was less than satisfactory. Thank you again for your business and we hope to serve you in the future with a better experience!