Carpenter's Automotive Service


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

382 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago
Jesse M. on 04/18/2018
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"Car Oil Change"
Great service and quicker than expected turnaround, recommended as always. :)
Vehicle: Subaru Forester (Natl)
Service Date: 04/17/2018
Review Created: 04/18/2018 10:34 AM
Anita C. on 04/17/2018
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Anita said compared to other business, they are much more friendly and comprehensive.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 04/16/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Marley W. on 04/14/2018
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"Service with integrity & a smile🤗"
I cannot be more pleased with the honest and reliable service provided at Carpenters. It is such a relief to have someone I can trust with the care of my car. On top of that, the people at Carpenters make it a point to try to remember your name and vehicle and greet you personally when you call and walk in the door. Our town is a better place because of businesses like this.
Vehicle: Toyota Corolla
Service Date: 03/23/2018
Review Created: 04/14/2018 08:18 AM
Kelly B. on 04/13/2018
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Kelly said the business was willing to explain what was going on and they were very helpful. When the business realized they would not be able to fix the vehicle they gave her references.
Vehicle: Ford Expedition
Category: Service
Service Date: 04/11/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Scott A. on 04/04/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"To expensive "
74 dollars labor for an oil change and inspection is crazy. I also feel I was attempted to be ripped off on super overpriced tires and got attitude when I decided to take them elsewhere. You are convenient but horribly overpriced. Will not be back.
Vehicle: Jeep Patriot
Service Date: 04/04/2018
Review Created: 04/04/2018 07:42 PM
Laurie G. on 03/30/2018
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"Recent experience for tire"
From beginning to end, service was excellent. very courteous staff and i didnt feel like i was taken advantage of being a woman and being soaked for price.
Vehicle: Toyota Sienna
Service Date: 02/28/2018
Review Created: 03/30/2018 09:28 AM
Preston H. on 03/29/2018
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Preston said the business did a good job.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 03/28/2018
Review Created: 03/29/2018
This review was collected via phone interview by Customer Research Inc.
Robert F. on 03/26/2018
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Robert said the service was really good. The staff was helpful, it got him right in and it did great work. He was happy with it.
Vehicle: Ram Pickup
Category: Service
Service Date: 03/23/2018
Review Created: 03/26/2018
This review was collected via phone interview by Customer Research Inc.
Jeannette P. on 03/16/2018
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Jeanette said the business provided good service. This business also helped her when chipmunks took over her vehicle, and the employees ended up applying mesh to the areas to keep them from getting back in.
Vehicle: Chevrolet Captiva Sport Fleet
Category: Service
Service Date: 03/01/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Asha P. on 03/15/2018
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"Awesome"
This place is a great place to do business
Vehicle: Nissan Xterra
Service Date: 03/08/2018
Review Created: 03/15/2018 04:16 AM
Sandra L. on 03/08/2018
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Sandra said the business does good quality work.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 02/27/2018
Review Created: 03/08/2018
This review was collected via phone interview by Customer Research Inc.
Walter P. on 03/02/2018
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"Found problem - solved problem"
After engaging my emergency brake, the "brake" light would not go off after the brake was released. Carpenter's found that the problem was caused by a short in the wire attached to the front wheel bearing and not related to the brake cable at all. Replacement of the wheel bearing solved the problem.
Vehicle: Buick LeSabre
Service Date: 03/01/2018
Review Created: 03/02/2018 06:09 AM
Ruth Z. on 02/27/2018
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"They make appointment quickly."
Very satisfied with the service.
Vehicle: Toyota Sienna
Service Date: 02/21/2018
Review Created: 02/27/2018 05:57 PM
Richard H. on 02/27/2018
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Spoke with Carol. She said her vehicle had to wait a week for service. She was very pleased with her service. The service price was less than she expected.
Category: Service
Service Date: 02/26/2018
Review Created: 02/27/2018
This review was collected via phone interview by Customer Research Inc.
Tricia H. on 02/23/2018
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Tricia said the people at the business are nice.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 02/21/2018
Review Created: 02/23/2018
This review was collected via phone interview by Customer Research Inc.
Walter P. on 02/21/2018
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"Fast and accurate service at reasonable prices are always first at Carpenters!"
Brought my car in for scheduled service which was accomplished while I waited in about an hour. Really nice!
Vehicle: Subaru Forester
Service Date: 02/20/2018
Review Created: 02/21/2018 10:37 AM
Steve B. on 02/14/2018
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Steve said they did a very good job, and he plans to call Larry because there is some information he needs.
Vehicle: Dodge Durango
Category: Service
Service Date: 02/13/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Bobby D. on 02/12/2018
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Bobby said the service was good and the staff was courteous.
Vehicle: Ford Escape
Category: Service
Service Date: 02/01/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 02/13/2018

We're glad to hear you were pleased with the service you received on your recent appointment at Carpenter's, Bobby.  Our goal is to provide excellent customer service and repair service to our customers.  Thank you for your recommendation of our shop.  Jeff Carpenter

Elaine S. on 02/12/2018
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Elaine said the staff is polite. They have always taken care of her.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 01/23/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Joseph P. on 02/09/2018
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Joseph said the business is extremely knowledgeable. Everyone was courteous, and they took care of the problem in a timely manner.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 02/07/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 02/13/2018

Joseph, we're glad to hear you were pleased with your recent repair service at Carpenter's.  Thank you for your kind words & recommendation of our business.  We pride ourselves in providing excellent customer service & repair service to our customers.  We appreciate your comments & your business.  Jeff Carpenter

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