Carpenter's Automotive Service


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

366 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
77% Business Response
Latest Review 5 days ago
Steve B. on 02/14/2018
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Steve said they did a very good job, and he plans to call Larry because there is some information he needs.
Vehicle: Dodge Durango
Category: Service
Service Date: 02/13/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Bobby D. on 02/12/2018
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Bobby said the service was good and the staff was courteous.
Vehicle: Ford Escape
Category: Service
Service Date: 02/01/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 02/13/2018

We're glad to hear you were pleased with the service you received on your recent appointment at Carpenter's, Bobby.  Our goal is to provide excellent customer service and repair service to our customers.  Thank you for your recommendation of our shop.  Jeff Carpenter

Elaine S. on 02/12/2018
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Elaine said the staff is polite. They have always taken care of her.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 01/23/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Joseph P. on 02/09/2018
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Joseph said the business is extremely knowledgeable. Everyone was courteous, and they took care of the problem in a timely manner.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 02/07/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 02/13/2018

Joseph, we're glad to hear you were pleased with your recent repair service at Carpenter's.  Thank you for your kind words & recommendation of our business.  We pride ourselves in providing excellent customer service & repair service to our customers.  We appreciate your comments & your business.  Jeff Carpenter

Blane S. on 02/08/2018
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Spoke with Margaret. She said their overall experience was great. The communication and service was excellent.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 01/29/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Joshua R. on 02/03/2018
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Joshua said the staff got him in without having to wait. They were very friendly, and the service was easy and hassle-free.
Vehicle: Buick Century
Category: Service
Service Date: 02/01/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Carl B. on 01/26/2018
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Carl said they did a great job.
Category: Service
Service Date: 01/02/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 02/13/2018

Carl, we're glad you were pleased with the service you received at Carpenter's.  Thank you for your kind words and recommendation of our business.   Jeff Carpenter

Matt B. on 01/24/2018
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Matt said the service was good. The work was done quickly.
Category: Service
Service Date: 01/22/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 02/13/2018

Thank you, Matt, for your kind words of reference and recommendation of Carpenter's.  We're glad to hear you were pleased with the service you received.  Jeff Carpenter

Roman F. on 01/20/2018
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Roman said the business took longer than he expected.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 01/02/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Christopher H. on 01/16/2018
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Spoke with Cynthia. She said the business was good about accommodating her in terms of scheduling.
Category: Service
Service Date: 01/15/2018
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 02/13/2018

We're glad to hear you are pleased with the service you receive at Carpenter's, Cynthia.  We value your loyalty and your business.  Jeff Carpenter

William B. on 01/16/2018
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William said the employees were good.
Vehicle: Mercury Cougar
Category: Service
Service Date: 01/11/2018
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 01/18/2018
I'm glad to hear you were pleased with the service you received at Carpenter's, William, and that you were pleased with our employees.  Thank you also for your recommendation.  Our goal is to provide excellent customer service & repair service to our customers.  We appreciate your business.  Jeff Carpenter
Marley W. on 01/07/2018
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"Consistent Excellence."
Very personable yet professional service at the most reasonable prices you can ask for. I would hang out there more if it didn't mean that there had to be something wrong with my car.
Vehicle: Toyota Corolla
Service Date: 12/26/2017
Review Created: 01/07/2018 05:50 PM
Jeff C. at Carpenter's Automotive Service responded on 01/10/2018

Thank you, Marley, for your kind words and recommendation of Carpenter's.  We're glad to hear you were pleased with the service you received.  Please know you are welcome in our shop any time - even if there isn't a problem with your vehicle.  We thank you for your loyalty and business.  Jeff Carpenter

Bartley S. on 01/03/2018
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"Thank You"
We are very Thankful that you checked over our daughter’s car...her windshield sprayer was frozen... of course we were braced for the worst!! She is home on leave from the US Navy and wanted be sure her trip home would be less stressful than as soon as she hit PA it must have froze!!!
Vehicle: Nissan Altima
Service Date: 01/03/2018
Review Created: 01/03/2018 08:53 PM
Jeff C. at Carpenter's Automotive Service responded on 01/08/2018

We are always glad to help in any way that we can.  These things happen when we least expect it & at the most inopportune time.  Thank you for your kind words & recommendation of Carpenter's.  We appreciate your loyalty & your business.  Jeff Carpenter

Clinton W. on 01/03/2018
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Clinton said he is happy with the service.
Vehicle: Nissan Rogue
Category: Service
Service Date: 01/02/2018
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 01/10/2018

Thank you, Clinton, for your comments & recommendation of Carpenter's.  We thank you also for your business & are glad to hear you were pleased with the service you received.  Jeff Carpenter

Joe H. on 01/03/2018
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Joe said he received a quote price by the sales person, but his bill came out to be more than he expected.
Vehicle: Hyundai Veloster
Category: Service
Service Date: 12/28/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 01/11/2018

Thank you, Joe, for your remarks on your recent service experience at Carpenter's.  We apologize for any confusion regarding your bill.  We do try to explain everything clearly, but evidently dropped the ball in your case.  We thank you for your business and hope you will return should you need any future service on your vehicle.  Jeff Carpenter  

Jonas C. on 12/29/2017
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Spoke with Aga. She said they are always good. Mr. Carpenter is a nice man, and they do the work well. They have confidence in their work because of the way he is. They're helpful. They found their automotive business.
Vehicle: Honda Odyssey
Category: Service
Service Date: 12/20/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 01/10/2018

Thank you, Aga, for your kind comments & recommendation of Carpenter's.  Our goal every day is to provide excellent customer service & repair service to our clients.  We're glad to hear you were pleased with the service you received.  We thank you for your loyalty & business.  Jeff Carpenter   

Phillip S. on 12/29/2017
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Phillip said the service was excellent. The staff is friendly and they went out their way to have his vehicle ready.
Vehicle: Ford Escape
Category: Service
Service Date: 11/20/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 01/17/2018

Thank you, Phillip, for your kind words of reference & recommendation of Carpenter's.  I'm glad you were pleased with the service you received.  We appreciate your business & loyalty.  Jeff Carpenter

Mary S. on 12/21/2017
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Mary said the staff is really nice, she was able to get right in, and she really appreciated the service.
Vehicle: Honda Civic Si
Category: Service
Service Date: 12/15/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 01/10/2018

I'm glad to hear you were pleased with the service you received at Carpenter's, Mary.  Thank you for you kind review & recommendation of our business.  Jeff Carpenter

Erik F. on 12/19/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Erik said there was some confusion on the service and there was a lot of back and forth in communication.
Vehicle: Suzuki SX4
Category: Service
Service Date: 12/14/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 01/08/2018

Erik, we apologize for any confusion or lack of communication you experienced at Carpenter's.  We will endeavor to be more clear in our communication in the future.  Thank you for your input.  Jeff Carpenter

Kevin S. on 12/19/2017
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Kevin said he loves the great prices this business has. He also loves the quick and reliable service they provide.
Vehicle: Subaru XV Crosstrek
Category: Service
Service Date: 12/15/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. at Carpenter's Automotive Service responded on 01/08/2018

Thank you, Kevin, for your kind remarks & recommendation of Carpenters.  We value our customers' opinions, and we are glad you were pleased with the service you received.  Jeff Carpenter

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