Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69
4.7

( 183 Reviews )

ReScore Reviews™ (7)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.57143/5Overall Rating 2.57143/5rating 2.57143rating 2.57143rating 2.57143
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
South Gate, CA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great dealer
Excellent customer service!
John N. from Carson City Hyundai responded on 11/12/2019

Thank you.  Better drives us.


SL
Steven L.
Gardnerville, NV
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Love our Santa Fe
Test drive Subaru, Toyota, Jeep and found the Santa Fe fit our needs perfectly.
John N. from Carson City Hyundai responded on 11/12/2019

Steven, Thank you for your kind words.


Verified Customer
Dayton, NV
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Awesome job
They done a great job
John N. from Carson City Hyundai responded on 11/09/2019

Thank you for the kind words.  They are much appreciated.


TM
Tamara M.
Carson City, NV
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Helpful nice staff
My car has been in the shop numerous times over the past year and a half for turbo issues, but the staff in Carson City and the consumer affairs staff have all been very polite and helpful so that I always have a loaner or rental car while they work to figure out the car problems.
John N. from Carson City Hyundai responded on 11/07/2019

Tamara thank you for the kind words under trying times.  We will get your turbo problems solved one way or another.


Verified Customer
Reno, NV
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Friendly people. Great service.
Knowledgeable service a friendly staff.
John N. from Carson City Hyundai responded on 11/06/2019

Thank you for the kind words.


GB
Greg B.
Gardnerville, NV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Fast
They were handle my concerns in a friendly and fast manner, will be back.
John N. from Carson City Hyundai responded on 11/02/2019

Thank you Greg.  We look forward to servicing your Tucson in the future.


Verified Customer
Reno, NV
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
Great people
The people are so nice to work with.
John N. from Carson City Hyundai responded on 10/27/2019

Thank you for the kind words.


CA
Constance A.
Dayton, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
What an awesome service!
Advisors were great
John N. from Carson City Hyundai responded on 10/26/2019

Constance thank you for the kind words.  We agree, Chuck is awesome.


LC
Lonnie C.
Reno, NV
2020 Hyundai Palisade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Fast service
They installed the tow hitch on my 2020 Palisade quickly.
John N. from Carson City Hyundai responded on 10/26/2019

Lonnie thank you for the feedback and enjoy your 2020 Palisade.  It is an amazing vehicle.


HH
Howard H.
Carson City, NV
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2019 Category: Service
Good job but slow.
I went in for an oil change and tire rotation. It took 2 hours.
John N. from Carson City Hyundai responded on 10/25/2019

Howard I want to apologize for the slow service.  No excuses.  We will be more efficient on your next visit.  Thanks for the feedback.


Verified Customer
Carson City, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2019 Category: Service
Service
Nice staff -:)
John N. from Carson City Hyundai responded on 10/08/2019

Our goal is 5 stars, so we will work harder on your next visit.


Verified Customer
Washoe Valley, NV
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Excellent Customer Service
Grateful to have an excellent Hyundai dealership in the area.
John N. from Carson City Hyundai responded on 10/08/2019

Thank you so much.  We are proud to represent both Hyundai and Carson City.


LH
Lindsey H.
Reno, NV
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019
Great service experience!
Dan was great and my service was fast!
John N. from Carson City Hyundai responded on 10/14/2019

Thank you Lindsey.


Verified Customer
Carson City, NV
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
In and Out
Service Department was very efficient and thorough. Good communication and great experience. I'll be back.
John N. from Carson City Hyundai responded on 10/08/2019

Thank you for the kind words.


DH
David H.
Gardnerville, NV
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
First Service
Timely, personnel extremely friendly and kind.
John N. from Carson City Hyundai responded on 10/08/2019

We appreciate the positive comments David.  Thanks!


JC
Jack C.
Carson City, NV
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
oil change service and tire rotation
No issues. Courteous and professional as always. Great service at a fair price.

Thank you
John N. from Carson City Hyundai responded on 10/08/2019

Jack thank you for the kind words.  We look forward to servicing your Elantra in the future.


Verified Customer
Fernley, NV
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019 Category: Service
Recall service
Service was quick and was able to get in early. Very good communication.
John N. from Carson City Hyundai responded on 10/07/2019

Great to hear.  Thank you for your feedback.


RN
Robert N.
Carson City, NV
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Service visit
Excellent experience and service
John N. from Carson City Hyundai responded on 10/04/2019

Thank you Robert.  We appreciate the kind words.


BK
Bill K.
Minden, NV
2002 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Oil change
The service as usual was excellent. Been here several times, each time treated very well and their staff is always friendly.
John N. from Carson City Hyundai responded on 10/03/2019

Bill yours comments mean alot to the staff and myself.  Thanks.


JM
John M.
Reno, NV
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019
Great, quick, friendly
Quick service, had lunch, came back and car was finished when I got back.
John N. from Carson City Hyundai responded on 10/01/2019

John,
Thanks for the kind words.