Cascade Collision Repair - Lehi


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

787 Reviews

98% Would Recommend
Latest Review 14 days ago
Yvette K. on 11/02/2017
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Yvette said the business did a good job. They fixed the vehicle really well but it took longer than it should have taken. The vehicle was delayed by five days because of a parts delay.
Category: Collision
Service Date: 09/12/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
Hugh J. on 08/15/2017
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Hugh said on the whole he had a good experience with this business. The customer service was wonderful and the staff was nice to work with. He felt good that they honored his request for them to use used parts. One of the parts was not up to the quality that he expected. The headlight they replaced did not match the existing one and was a bit dull.
Category: Collision
Service Date: 07/17/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Tiffany S. on 08/01/2017
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Tiffany said it took longer than she had anticipated and there was a miscommunication. There was 2 day delay because they had to send her vehicle to another facility.
Category: Collision
Service Date: 06/15/2017
Review Created: 08/01/2017
This review was collected via phone interview by Customer Research Inc.
Ismael V. on 07/08/2017
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Ismael said a window wasn't fixed properly so he had to go back to the business.
Category: Collision
Service Date: 06/14/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Janet B. on 07/03/2017
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Janet said there were a few snags at this facility that made it longer than it should have been. It was delayed because someone put plastic on the fresh paint job and messed it up. It had to be completely redone.
Category: Collision
Service Date: 05/26/2017
Review Created: 07/03/2017
This review was collected via phone interview by Customer Research Inc.
Lloyd H. on 06/15/2017
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Lloyd said when he went in to pick up his vehicle, the paint job was not very even and there were still a few dings. He left the vehicle there an extra 3 or 4 days so they could get the dings out and the paint done better. The second time, they ended up doing an excellent job. The vehicle was ready about a week later than the original promised date. He was completely satisfied with the courtesy and professionalism of Aaron, the manager. When he complained about the condition of the vehicle, Aaron looked at it and said the work was not acceptable but they would take care of it. His courtesy and professionalism more than made up for the lack of professionalism by the finish department guys, who apparently were in a hurry.
Category: Collision
Service Date: 05/16/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Lance M. on 06/15/2017
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Lance said this business did a good job.
Category: Collision
Service Date: 05/31/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Erika M. on 06/02/2017
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Erika said everything went great at the business. It just took a really long time.
Category: Collision
Service Date: 04/21/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Melissa P. on 05/03/2017
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Melissa said the repair took longer than promised but otherwise, the business was great.
Category: Collision
Service Date: 03/20/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
Grant E. on 05/02/2017
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Spoke with Sharon. She said since this business was backed up. It took her 3 months to get her vehicle in for repairs.
Category: Collision
Service Date: 03/10/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Erin A. on 05/02/2017
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Erin said her experience with this business was great. She would have liked to receive notifications. In the past they have updated her through text and phone calls. During this visit she had to do all of the work for updates. The delivery vehicle for the parts broke down so the vehicle was delayed a day.
Category: Collision
Service Date: 03/09/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Jean H. on 04/05/2017
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Spoke with Harold. He said they were not timely with the information when he called and they would get back to him 3 or 4 hours later.
Category: Collision
Service Date: 03/17/2017
Review Created: 04/05/2017
This review was collected via phone interview by Customer Research Inc.
Paul C. on 04/01/2017
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Paul said when this business removed the doors on his vehicle, he had to get new locks. His vehicle was delayed by three days due to a parts delay.
Category: Collision
Service Date: 03/16/2017
Review Created: 04/01/2017
This review was collected via phone interview by Customer Research Inc.
Ben W. on 03/07/2017
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Ben said there was some damage they were not able to cover on the vehicle even though he thought it would be. His vehicle was 2 days later than promised because they had to order the bumper.
Category: Collision
Service Date: 01/20/2017
Review Created: 03/07/2017
This review was collected via phone interview by Customer Research Inc.
Patrick S. on 03/03/2017
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Patrick said they were good. He was mostly happy with the paint work performed but he did not think it matched. they told him it is just the way it is and it's not something he could pursue. He was not given a promise time. They told him they would let him know when the vehicle was ready.
Category: Collision
Service Date: 01/18/2017
Review Created: 03/03/2017
This review was collected via phone interview by Customer Research Inc.
Tiffany C. on 03/01/2017
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Spoke with Trevor. He said whenever he drives over 50 miles per hour, the fenders rattle and they didn't rattle before the accident. It looks great but it doesn't sound great.
Category: Collision
Service Date: 01/13/2017
Review Created: 03/01/2017
This review was collected via phone interview by Customer Research Inc.
Paul M. on 01/09/2017
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Paul said they did a great job but he thought what they did was a little overpriced.
Category: Collision
Service Date: 11/18/2016
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Debra M. on 01/09/2017
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Debra said she experienced a little bit of communication issues in the beginning of working with this business.
Category: Collision
Service Date: 12/15/2016
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Karl M. on 12/03/2016
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Karl said it was a good job, well done and the staff was great. It took 10 days longer than expected because of a parts delay.
Category: Collision
Service Date: 11/07/2016
Review Created: 12/03/2016
This review was collected via phone interview by Customer Research Inc.
Heather H. on 12/02/2016
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Heather said the communication was not great because she had to be the one to contact them, even though they told her they would contact her. When she picked her vehicle up, not everything was done. A sensor broke while they were fixing her vehicle, so she will be taking her vehicle back to them when the new part comes in.
Category: Collision
Service Date: 11/17/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
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