Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

798 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5rating 4.66667
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
98% Would Recommend
Latest Review about 1 month ago

Reviews


DR
Donald R.
Kannapolis, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Donald said the business did a good job. The facility was clean and the staff were friendly.
This review was collected via phone interview by Customer Research Inc.

RC
ROGER C.
Concord, NC
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Roger C
Mechanic was very knowledgeable and helped me through an issue. Owner treated me like family.

TF
Tami F.
Concord, NC
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Tami said the employees are always quick to work with her. If they're not 100 percent sure they will diagnose the problem to make sure that they know the issue.
This review was collected via phone interview by Customer Research Inc.

RB
Retha B.
North Carolina
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Retha said this business has really good service.
This review was collected via phone interview by Customer Research Inc.

SD
Steve D.
Concord, NC
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Steve said the staff was cordial and kind. He also stated the service met his expectations.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
303 Lower Pond Rd
Lincoln LS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Friendly, honest people.
I've been taking my cars here for years and I always receive honest opinions and great service.

JS
Jose S.
North Carolina
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Jose said that the place had great customer service, the whole facility was pristine and staff were polite and informative.
This review was collected via phone interview by Customer Research Inc.

KS
Keith S.
Concord, NC
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Review
I contacted Certec online to schedule an appointment. I received an immediate response and was able to schedule my car for repair. Jay had already ordered the parts to repair my car. Certec gave us recommended repairs that needed to be made to our car. Everybody was very professional and helpful!

DW
DAVID W.
Kannapolis, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Alignment
Thank you for running a special on front end alignment, fast, friendly and on time!

RP
Roger P.
North Carolina
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Spoke with Brian. He said the mechanic does a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Kannapolis, NC
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Daniel said that the place treated him right.
This review was collected via phone interview by Customer Research Inc.

JA
Jackie A.
Kannapolis, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Jackie said they treat her nice, courteous, professional, and friendly.
This review was collected via phone interview by Customer Research Inc.

SD
Shelley D.
North Carolina
Toyota Sienna
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/03/2018 Category: Service
Shelley said the employees did not provide her the information on her service repairs.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Kannapolis, NC
Chevrolet City Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
David said that he has no complaints about the business. He recommends them for work.
This review was collected via phone interview by Customer Research Inc.

DD
Daniel D.
Salisbury, NC
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Daniel said that he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TP
Tyler P.
Charlotte, NC
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Tyler said the service was really good. The employees were helpful and accommodating even though it was at the end of the day.
This review was collected via phone interview by Customer Research Inc.

JK
Josh K.
Mount Pleasant, NC
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Josh said he really appreciates the alignment going so well and the communication he had with the mechanic. He had specific numbers to be followed, as far as the alignment went. The mechanic followed it to the letter.
This review was collected via phone interview by Customer Research Inc.

KR
Kazmir R.
North Carolina
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Kazmir said the business was very helpful and they took care of his problems.
This review was collected via phone interview by Customer Research Inc.

AW
Aryaan W.
North Carolina
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Aryaan said they do good oil changes for her.
This review was collected via phone interview by Customer Research Inc.

DF
Dennis F.
Kannapolis, NC
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Dennis said they give good service.
This review was collected via phone interview by Customer Research Inc.