Chapman Hyundai Scottsdale


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1396 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.533332/5Overall Rating 4.533332/5Overall Rating 4.533332/5Overall Rating 4.533332/5rating 4.533332
Original
Overall Rating 2.13333/5Overall Rating 2.13333/5rating 2.13333rating 2.13333rating 2.13333
95% Would Recommend
94% Business Response
Latest Review about 6 hours ago
Marilyn S. on 11/21/2017
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"The Dealership is convenient to my home and each time which in the past 10 yrs ( has been very infrequent ) that I have had any issues has been very good. "
My check your engine light went on and since I was due for an oil change and tire rotation, it ended up more than anticipated, but Gary Peterson was excellent at getting my Santa Fe diagnosed and repaired with ease.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/21/2017 03:32 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/21/2017

We thank you for the great review.

Margaret S. on 11/18/2017
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"Good customer service "
All the workers around, even those who had nothing to do with my visit, seemed genuinely interested in helping me and making my waiting time pleasant
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 06:26 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/20/2017

Thank you for the great review.

Verified Customer on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient location"
Check out service prices before you commit to getting the work done. Basic Oil change & Filter using synthetic oil is over $92.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 04:39 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/20/2017

Thank you for the feedback.  I will look into this.

Amanda S. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Justin is great everytime I come on for my routine services he is always professional and great customer service. Thank you Justin.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/18/2017 10:48 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/20/2017

Thank you for the 5 star review.

Angela C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"OIL CHANGE"
I RECEIVED ASSISTANCE ONCE I PULLED INTO THE FACILITY
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/17/2017 04:32 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/20/2017

Thank you for the 5 star review.

Verified Customer on 11/17/2017
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"November Visit"
Professionalism, courtesy, and honesty of representative is what makes me a loyal customer of your business. Thank you for providing me with quality of service. Thank you Justin!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/17/2017 09:33 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/17/2017

Thank you for the 5 star review.

Michael E. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism, listening, accomodating, timeliness, friendliness"
new advisor, Justin, my previous person, Tom Andrews, transferred. Justin was professional, friendly, and informative. Scheduled my maintenance appointment to my schedule, reviewed my instructions, answered questions, car was completed in a timely manner. Justin then reviewed what had been done, costs, etc. I continue to be very pleased with the quality of service and personable friendly advisors. PLEASE NOTE: I filled out a survey the day after my service, but it would not send. That's the only glitch in my experience.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/16/2017 12:30 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/16/2017

Thank you for providing us with this wonderful feedback.

Edwin S. on 11/16/2017
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"Consistetly Good"
friendly, no pressure and timely
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 12:11 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/16/2017

Thank you for the 5 star review.

Lisa H. on 11/14/2017
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"Every one is very friendly"
The company is very honest and up front with you. Nice people that help you.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 07:24 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/15/2017

Thank you for the 5 star review.

Ashley C. on 11/14/2017
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"Service Review"
EXCELLENT
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:37 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/15/2017

Thank you for the 5 star review.

David T. on 11/14/2017
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"Great Service!"
These guys always do a good job!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 09:40 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/15/2017

Thank you for the 5 star review.

Sue B. on 11/14/2017
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"they try to please "
always on time and very competent
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 07:40 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/15/2017

Thank you for the 5 star review.

Michelle C. on 11/13/2017
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"Fast and Thorough"
I brought my car in for it's scheduled maintenance and was planning on taking an Uber to work. Justin assured me it wouldn't take very long so I decided to wait. 45 minutes later my car was ready and washed! Great service.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/13/2017 09:09 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/14/2017

Thank you for the great review.

Charles M. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Advisor, Justin Leininge did a great job."
Fast, Efficient service.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:43 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/14/2017

We thank you for the great review.

Brittany B. on 11/13/2017
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"Great service"
Great service and very fast
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 10:08 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/14/2017

Thank you for the 5 star review.

VERN S. on 11/12/2017
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"8 year customer."
During the 8 years of Chapman servicing our vehicles at the same location we have always been greeted with friendly service reps who review what we want done. They checked with us before doing any thing more. Sometimes mentioning what they recommend be done in addition during the same service time and others saying it could wait until our next visit or longer Never felt pressure to take any of their recommendations.
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/12/2017 04:59 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/13/2017

Thank you for the great review.

Patricia K. on 11/12/2017
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"Exceptional customer service"
Bought my Elantra here and return for my service because it is outstanding. Very happy with my car and Chapman Hyundai!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/12/2017 07:08 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/13/2017

We thank you for the great review.

MICHAEL W. on 11/11/2017
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"Always Good"
Excellent service the service writer was great I wasin and out quick. Car washed perfect.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/11/2017 08:20 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/13/2017

We are glad you were in and out.  Thanks for the 5 star review.

Michael D. on 11/10/2017
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" outstanding service"
I had to get a couple small items taken care of on a brand new car. Mr. Gary Peterson of the service department provided me with the best service I've ever received. Not only was he polite but went out of his way to make sure everything was set up for me when I dropped off my car had my car washed when I picked it back up. Please pass on my thanks to Mr. Gary Peterson
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/10/2017 09:24 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/11/2017

Thank you for the 5 star review.

Bruce W. on 11/10/2017
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"They are always excellent"
Great dealership
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 12:59 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 11/11/2017

Thank you for the 5 star review.

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