Chapman Hyundai Scottsdale


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1497 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.533332/5Overall Rating 4.533332/5Overall Rating 4.533332/5Overall Rating 4.533332/5rating 4.533332
Original
Overall Rating 2.13333/5Overall Rating 2.13333/5rating 2.13333rating 2.13333rating 2.13333
96% Would Recommend
97% Business Response
Latest Review about 4 hours ago
Verified Customer on 01/20/2018
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"Top notch service, as always"
I'm always very satisfied whenever I take my car to Chapman Hyundai Scottsdale for service!
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/20/2018 09:00 PM
John T. on 01/19/2018
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"Gary was awesome"
Service tech Gary was awesome
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/19/2018 02:28 PM
Robert S. on 01/18/2018
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"recall service"
Very quick and courteous.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Repair
Review Created: 01/18/2018 09:50 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/18/2018

Thank you for the 5 star review.

John B. on 01/18/2018
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"Always convenient"
The staff are always thorough, courteous and expedient. Contacted me several times throughout the process to keep me updated and prepped for pickup. Always greatly appreciated!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 09:49 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/18/2018

Thank you for the 5 star review.

Phyllis C. on 01/17/2018
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"sservice"
Justin was excellent. Took no time to get my oil changed and car washed.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/17/2018 06:54 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/17/2018

Thank you for the 5 star review.

Charles B. on 01/16/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not quite what I had expected"
oil/filter change versus 15K service? No concierge service any more. No loaners any more. Quality of service has gone down.
Vehicle: 2016 Hyundai Equus
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 02:57 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/17/2018

Thank you for the great feedback.

Bradfield E. on 01/16/2018
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"Service call"
Great job! Good job by service tech and no long wait
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 10:09 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/16/2018

Thank you for the 5 star review.

Ken A. on 01/16/2018
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"GREAT SERVICE"
My Service Advisor, Garrett, did a great job-Honest, Informative about my vehicle, and went above and beyond. I am very happy and have been for 10 years.
Ken Alexander
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 09:42 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/16/2018

Thank you for the great feedback.

Stacey S. on 01/15/2018
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"Great service. "
Positive experience. Everyone was super nice and helpful. Definitely will go back
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 05:06 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/16/2018

Thank you for the 5 star review.

Verified Customer on 01/12/2018
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"Warranty service"
Fixed the problem. Easy to get appointment. Ready in a reasonable amount of time.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/12/2018 06:50 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/12/2018

Thank you for the great review.

Rhita S. on 01/12/2018
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"Dealership Management"
I had a fabric problem with the front and rear seat. It was supposedly fixed at this appointment, however the next day it was exactly the same...it did not hold. I emailed Scott Hubler requesting a regional rep to be contacted and problem discussed. I also made a complaint directly to Hyundai and have a case number which I also sent to Scott. I have not had a response yet.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/12/2018 06:02 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/12/2018

Thank you for the feedback.  I will look into this with Scott

Pamela P. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Rep was courteous, got me in at a convenient time and had my car service completed quickly and ahead of time!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/11/2018 12:15 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/11/2018

Thank you for the great review.

Verified Customer on 01/11/2018
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"Satisfied"
5 starts!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/11/2018 10:44 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/11/2018

Thank you for the 5 star review.

Ronald D. on 01/11/2018
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"Quality work , great atmosphere, friendly service"
Took care of my car, in a timely manner, appreciate it thanks
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/11/2018 10:38 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/11/2018

Thank you for the 5 star review.

Denise D. on 01/11/2018
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"Friendly "
Friendly and great service.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/11/2018 10:33 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/11/2018

Thank you for the 5 star review.

Verified Customer on 01/11/2018
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"Oil change was quick and painless"
Nice waiting area.
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/11/2018 10:22 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/11/2018

Thank you for the 5 star review.

Daniel M. on 01/11/2018
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"Justin is the man"
Justin is always very friendly and takes great care of me when I come in for service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/11/2018 10:08 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/11/2018

Thank you for the 5 star review.

Janice H. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
It is easy since they get the recalls and have a file on my car.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 08:22 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/10/2018

Thank you for the 5 star review.

Terry M. on 01/09/2018
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"Pleased As Could Be"
Excellent Service As always
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/09/2018 10:57 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/10/2018

We thank you for the great review.

Kelly R. on 01/08/2018
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"Location "
Great!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/08/2018 07:22 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 01/09/2018

Thank you for the great review.

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