Chapman Hyundai Scottsdale


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1346 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.533332/5Overall Rating 4.533332/5Overall Rating 4.533332/5Overall Rating 4.533332/5rating 4.533332
Original
Overall Rating 2.13333/5Overall Rating 2.13333/5rating 2.13333rating 2.13333rating 2.13333
95% Would Recommend
92% Business Response
Latest Review about 19 hours ago
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review"
5 Stars
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/21/2017 07:26 AM
Joebart A. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
The customer service was excellent & Justin (I believe that’s his name) got back to me in efficient time.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/20/2017 08:29 PM
Sriram G. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very Quick and reliable..."
got my first servicing done in my lunch time... it just took 40 minutes for the staff to collect my car, complete their work and return it back to me.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:24 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/20/2017

Thank you for the 5 star review.

Gerald D. on 10/19/2017
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"Best Service Dept"
Have been using Chapman Hyundai service dept for 8 years. Always prompt, courteous assistance, especially from Gary in the past six months, never questionable charges, complete routine service very promptly. Glad to do biz with them.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:47 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/20/2017

Thank you for the 5 star review.

SHIRLEY V. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Great service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/19/2017 04:04 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/20/2017

Thank you for the 5 star review.

Sharon O. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trusted Service"
I have only taken this vehicle to Chapman for service (regular oil changes, etc.) because I trust that they will do an excellent job and that they will not "sell" me services I don't currently need. I wouldn't think of taking my car anywhere else.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 01:30 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/20/2017

We thank you for the great feedback. 

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Our service advisor was friendly, competent and the work was done quickly and correctly.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:13 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/19/2017

Thank you for the great feedback. 

Jeffrey G. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff are very friendly "
Friendly and helpful
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:10 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/19/2017

Thank you for providing us with the great feedback.

Sheila C. ReScore Review on 10/19/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Justin was great but service tech did not fix the issue. "
Thanks for the follow up and great customer service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 09:46 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Brakes should not still be squeaking. "
It’s not good that brakes are squeaking on brand new vehicle and they didn’t fix it.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 09:46 AM
Gary P. at Chapman Hyundai Scottsdale responded on 10/19/2017

Hello,
It's Gary here from Chapman Hyundai.  Thank you for taking my call, and I look forward to seeing you on 10/23/2017 to clear up the brake issue.
Regards,
Gary

Robert S. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service was completed in less time than estimated and the car was freshly washed, very good.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 07:20 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/19/2017

Thank you for the 5 star review.

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
wonderful experience
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 03:41 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/19/2017

Thank you for the 5 star review.

Marie P. on 10/18/2017
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"Great Service"
From Service to Sales, Chapman Hyundai always strives to keep customers happy
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 07:59 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/19/2017

Thank you for the 5 star review.

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"easy online scheduling"
fast service, nice waiting area, easy to book an appointment online
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 09:25 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/18/2017

Thank you for the great review.

Marco G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 04:54 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/18/2017

Thank you for the 5 star review.

Jan P. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Same Day Service for New Tire"
And, this was my first oil change for my new vehicle and it was free!
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:01 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/17/2017

Thank you for the great review.

Billy G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The two men that helped me were extremely helpful. I told them from the beginning that I was in a rush and they accommodated to my schedule perfectly and thoughtfully. They even suggested a shuttle which I didn't even know existed which shows how thoughtful they are to their customers. Will definitely be back to schedule future services!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:09 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/17/2017

Thank you for the great review.  We look forward to helping you in the future.

Eileen L. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasantly Surprised"
I was very impressed with this service, especially since I had not been there before. It was done in a day and Justin was very helpful. I live closer to another service site, but from now on I am willing to go a bit further since I was provided such great service. Chapman Hyundai Scottsdale is definitely my new service location! Thank you!!
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 10:32 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/17/2017

Thank you for making us your new service location.  We look forward to helping you.

Daniel B. on 10/16/2017
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"Lisa is awesome"
Always a good experience
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 08:17 PM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/17/2017

Thank you for the 5 star review.

Henry M. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Very nice and knowledgeable people.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:35 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/17/2017

Thank you for the 5 star review.

Cupid R. on 10/16/2017
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"Always a Good Experience"
Lisa Baca is an awesome service advisor. She's thorough, knowledgeable and always gives great customer service. The shuttle driver is really nice too! I've never had a bad experience having my car serviced here.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 09:36 AM
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Matthew T. at Chapman Hyundai Scottsdale responded on 10/17/2017

Thank you for the 5 star review.

Displaying Review 1 - 20 of 1346 in total