Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1813 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.5588241/5Overall Rating 4.5588241/5Overall Rating 4.5588241/5Overall Rating 4.5588241/5rating 4.5588241
Original
Overall Rating 2.17647/5Overall Rating 2.17647/5rating 2.17647rating 2.17647rating 2.17647
96% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great service
Very good service agent, quick and efficient. Service was completed as promised.
Gary P. from Chapman Hyundai Scottsdale responded on 07/13/2018

Thanks for the 5 star review


MB
Michael B.
Mesa, AZ
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
What is a
The people. They make you feel comfortable.
Gary P. from Chapman Hyundai Scottsdale responded on 07/13/2018

Thank you for the 5 star review


DS
Donald S.
Scottsdale, AZ
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
NONE
NO COMMENTS
Gary P. from Chapman Hyundai Scottsdale responded on 07/14/2018

Thank you for the great review!


AS
Amy S.
Scottsdale, AZ
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
convenient service at a reasonable cost or covered
I was disappointed that the dealership did not cover a driver Sun Visor where the mirror fully cracked from moving the driver side chair all the way up. This is a car defect. I obtain service at Chapman on McDowell

CS
Cathy S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service!
I’m am always able to get an appt at Chapman. Availability is key with my schedule. They respect my time and that is truly appreciated. Professional, friendly and caring which is much appreciated. Thank you!
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/10/2018

Thank you for the 5 star.


KT
Karol T.
Scottsdale, AZ
2007 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Excellent service
We always get great service and we trust the dealership.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/10/2018

Thank you for the 5 star review.


Verified Customer
Scottsdale, AZ
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Efficient service
Since minimal work was required, I got the car back in an hour and the rep applied the correct coupons to give me the best deal.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/10/2018

Thank you for the 5 star review.


DE
David E.
Tempe, AZ
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Great service and customer care
I was quickly scheduled for my service and welcomed when I arrived.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/10/2018

Thank you for the 5 star review.


RP
Roniqueca P.
Phoenix, AZ
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
I loved the professionalism, great customer service.
Chapmen Hyundai Scottsdale is a clean environment, with professional and friendly employees.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/09/2018

Thank you for the 5 star review.


Verified Customer
Scottsdale, AZ
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Great Friendly Service
As always friendly efficient and punctual !!!
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/06/2018

Thank you for the 5 star review.


GB
Gail B.
Chandler, AZ
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Always get good service
Customer service at this location has always been great
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/06/2018

Thank you for the 5 star review.


Verified Customer
Scottsdale, AZ
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
usually prompt service
Gary did a great jobbed is always efficient
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/06/2018

Thank you for the 5 star review.


ET
Eric T.
Scottsdale, AZ
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Hyundai is Great!
Service people are excellent. Highly recommended.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/05/2018

Thank you for the 5 star review.


BS
Brandon S.
Scottsdale, AZ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
5 Star Maintenance
Thank you, Justin for providing great maintenance and care on my Hyundai Elantra. Justin was very professional! 5 Star Rating!
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/05/2018

Thank you for the 5 star review.


LO
Lawrence O.
Phoenix, AZ
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Excellent friendly service.
Very quick repair job.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/05/2018

Thank you for the 5 star review.


MH
Michael H.
Phoenix, AZ
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
2013 Elantra GT
Making an appointment online is so easy, I really don't have time at work to call. The post-service email I got contains critical measurements of brake linings and tire tread, so I know exactly where I'm at. Service is always quick and friendly. And then return the car freshly washed.

With every service stop on this car, I am more convinced we'll replace it with another Hyundai when its time.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/03/2018

Thank you for the 5 star review.


Verified Customer
AZ
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Great
Great
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/03/2018

Thank you for the 5 star review.


Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2018 Category: Service
Friendly staff, clean facility, should offer ice in Arizona dealerships
Very good. Only thing is I am having trouble with the trunk release inside the car. It keeps freezing up and almost has broken off. My husband's Hyundai just had his replaced after it broke off, now my car is doing the same thing. The service man said it was happening to his wife's car too, but it was because she had real estate signs bouncing around in the trunk and I should have to put the signs in differently. I felt that was b.s., as it is now happening with or without the signs in there.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/03/2018

Thank you for the great feedback.  I will have the advisor reach out to you and see about getting you in for another look at the concern.


RW
Renee W.
Mesa, AZ
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Quick and friendly
I’ve experienced nothing but friendly people here. Came in for oil chg and a recall fix. Very pleasant experience.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 07/03/2018

Thank you for the 5 star review.


Verified Customer
Mesa, AZ
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Over haul
My wife Tucson needed to go in for a lot of work. The staff was very friendly very up front and very respectful in the way they presented the information to us. There was not much sugar coating with straight to the point and I appreciate that. We had our work done got our car back good timely manner work was done with quality.
MATTHEW T. from Chapman Hyundai Scottsdale responded on 06/29/2018

We thank you for the great review.  I am so glad all went well with the repairs.  Have a great weekend.