Chet's European and Japanese Auto Care


Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

115 Reviews

99% Would Recommend
Latest Review 8 days ago
Herendira H. on 04/14/2018
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Herendira said she received good service.
Vehicle: Jeep Commander
Category: Service
Service Date: 04/04/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Alex C. on 04/11/2018
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Alex said they have done an excellent job. They cater to his level of urgency, and his needs.
Vehicle: Audi A6
Category: Service
Service Date: 04/06/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Pam S. on 03/16/2018
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Pam said the employees were efficient, delivered her vehicle when they said and explained the issue well. This was a good experience.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 03/13/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
JAMES E. on 01/26/2018
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"pleasant and professional"
Before I moved to the Bay Area I looked for a great mechanic for my Miatas and I found Vu through a recommendation by the Bay Area Miata Club. Vu is always patient to explain the situation and options, and in a way that we can understand, always looks to save us money for the short term and the long term, actually listens to us and teaches us how to be better car owners ourselves.
He has discovered and explained many problems that were caused by my previous "well credentialed" mechanics.
To my Miata associates I refer to Vu as "the Miata whisperer", but he seems to be able to do that also to my wife's Corolla.
I've never in my life recommended a mechanic so often and so highly.
'nough said!
Vehicle: Toyota Corolla
Service Date: 01/25/2018
Review Created: 01/26/2018 11:06 PM
JOAN L. on 01/08/2018
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"Acura MDX 2017"
Vu is outstanding, reasonably priced and most important honest.
Vehicle: Acura MDX
Service Date: 12/20/2017
Review Created: 01/08/2018 05:30 PM
Ed K. on 12/26/2017
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Ed said everything was done quickly.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 12/20/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
HANGYING D. on 11/02/2017
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"Very good experience"
Very satisfied with the technician. Highly recommend!!
Vehicle: Lexus ES 330
Service Date: 11/01/2017
Review Created: 11/02/2017 11:44 AM
Finn R. on 10/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Finn said this business charged him $100 for an oil change.
Vehicle: BMW 328i
Category: Service
Service Date: 10/18/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
VU L. at Chet's European and Japanese Auto Care responded on 11/07/2017

Hi Finn,
Thank you for understanding about the price. I’m happy that we are in the same page here.

Vu Ly
Manager
(408)983-2424
Karen S. on 10/16/2017
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Karen said this business provided great service and they were fast.
Vehicle: Honda Civic
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Victor W. on 09/30/2017
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Victor said it's a good relationship and he wouldn't go anywhere else. He's very good, reliable and he cares about his work.
Vehicle: Lexus ES 350
Category: Service
Service Date: 09/13/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
JUAN CARLOS L. on 09/13/2017
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"Excellent service"
I went for a full diagnostic, very good one. They charge me $80 for it but they're going to give me credit next time I take the car to fix the issues, fair enough. Recommended.
Vehicle: Volkswagen New Beetle
Service Date: 09/12/2017
Review Created: 09/13/2017 08:09 PM
Gloria L. on 08/30/2017
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Gloria said the staff did a very good job and she was pleased.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/18/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
STAN P. on 08/17/2017
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"Consistently outstanding service "
I bring all my cars to Chet's Auto Care and recommend them to all of my family and friends.
Vehicle: Subaru Forester
Service Date: 08/14/2017
Review Created: 08/17/2017 07:56 AM
STAN P. on 08/08/2017
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"Outstanding service and advice"
The technical know-how and honesty is the best I have ever found in repairing and maintaining my vehicles from Euporpean autos to American trucks and SUVs. I would highly recommend the service and repair at Chet's Autocare without question. Simply the best.
Vehicle: BMW 3 Series
Service Date: 08/04/2017
Review Created: 08/08/2017 08:42 AM
Shafqat A. on 07/28/2017
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Shafqat said this business was very prompt and honest.
Vehicle: Honda Pilot
Category: Service
Service Date: 07/10/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Katalin B. on 07/28/2017
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Katalin said this business is amazing. They are efficient, cost effective and she trusts them. They tried to call her multiple times and let her know that her phone was not working. They have a long history of being good and sent her to the dealership to get some work done that was under warranty instead of just doing the work and charging her for it. She raves at how amazing they are and looks forward to going back.
Vehicle: Nissan Sentra
Category: Service
Service Date: 07/21/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Maty S. on 07/25/2017
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Maty said the service was very good. The employees were open in explaining what was done on his vehicle and the price was good.
Vehicle: Lexus
Category: Service
Service Date: 07/12/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Linh T. on 07/18/2017
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Linh said the quality of the repair and service were exceptional.
Vehicle: Toyota Sienna
Category: Service
Service Date: 07/12/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Jay V. on 06/28/2017
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Jay said they did a quick job and they took a look at some other things he wanted looked at.
Vehicle: Hyundai Genesis
Category: Service
Service Date: 06/02/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Mike A. on 06/28/2017
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Mike said he has been doing business with them for a while.
Vehicle: Audi A4
Category: Service
Service Date: 06/21/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 115 in total