Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

119 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


OB
Oscar B.
Cupertino, CA
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Oscar said he liked the service at this business.
This review was collected via phone interview by Customer Research Inc.

AC
Angel C.
California
Land Rover LR2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Angel said that this business is great.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
San Jose, CA
Subaru WRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Chris said the technician was honest and recommended that he use OEM parts as opposed to after market parts, even though he could have made more money using after market parts.
This review was collected via phone interview by Customer Research Inc.

DJ
DAVID J.
Santa Clara, CA
Nissan 240SX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Staying COOL in the summer
Scheduled my appointment online which made it easy. When I got there, he was just finishing up another car. Within 5 minutes he was already looking at my car and explaining to me the possible reasons why my A/C was not working. Hooked my car up to his machine and discovered that it was low on Freon. Charged up my system with Freon, and now I have cold A/C for the hot summer days. Thanks Vu. I will definitely be back for other repairs.

HH
Herendira H.
Santa Clara, CA
Jeep Commander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Herendira said she received good service.
This review was collected via phone interview by Customer Research Inc.

AC
Alex C.
San Jose, CA
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Alex said they have done an excellent job. They cater to his level of urgency, and his needs.
This review was collected via phone interview by Customer Research Inc.

PS
Pam S.
Los Altos, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Pam said the employees were efficient, delivered her vehicle when they said and explained the issue well. This was a good experience.
This review was collected via phone interview by Customer Research Inc.

JE
JAMES E.
San Jose, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018
pleasant and professional
Before I moved to the Bay Area I looked for a great mechanic for my Miatas and I found Vu through a recommendation by the Bay Area Miata Club. Vu is always patient to explain the situation and options, and in a way that we can understand, always looks to save us money for the short term and the long term, actually listens to us and teaches us how to be better car owners ourselves.
He has discovered and explained many problems that were caused by my previous "well credentialed" mechanics.
To my Miata associates I refer to Vu as "the Miata whisperer", but he seems to be able to do that also to my wife's Corolla.
I've never in my life recommended a mechanic so often and so highly.
'nough said!

JL
JOAN L.
Los Banos, CA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2018
Acura MDX 2017
Vu is outstanding, reasonably priced and most important honest.

EK
Ed K.
San Jose, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Ed said everything was done quickly.
This review was collected via phone interview by Customer Research Inc.

HD
HANGYING D.
San Jose, CA
Lexus ES 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017
Very good experience
Very satisfied with the technician. Highly recommend!!

FR
Finn R.
California
BMW 328i
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2017 Category: Service
Finn said this business charged him $100 for an oil change.
This review was collected via phone interview by Customer Research Inc.
VU L. from Chet's European and Japanese Auto Care responded on 11/07/2017

Hi Finn,
Thank you for understanding about the price. I’m happy that we are in the same page here.

Vu Ly
Manager
(408)983-2424

KS
Karen S.
Santa Clara, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Karen said this business provided great service and they were fast.
This review was collected via phone interview by Customer Research Inc.

VW
Victor W.
California
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2017 Category: Service
Victor said it's a good relationship and he wouldn't go anywhere else. He's very good, reliable and he cares about his work.
This review was collected via phone interview by Customer Research Inc.

JL
JUAN CARLOS L.
Saratoga, CA
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2017
Excellent service
I went for a full diagnostic, very good one. They charge me $80 for it but they're going to give me credit next time I take the car to fix the issues, fair enough. Recommended.

GL
Gloria L.
San Jose, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Gloria said the staff did a very good job and she was pleased.
This review was collected via phone interview by Customer Research Inc.

SP
STAN P.
San Jose, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017
Consistently outstanding service
I bring all my cars to Chet's Auto Care and recommend them to all of my family and friends.

SP
STAN P.
San Jose, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017
Outstanding service and advice
The technical know-how and honesty is the best I have ever found in repairing and maintaining my vehicles from Euporpean autos to American trucks and SUVs. I would highly recommend the service and repair at Chet's Autocare without question. Simply the best.

SA
Shafqat A.
San Jose, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017 Category: Service
Shafqat said this business was very prompt and honest.
This review was collected via phone interview by Customer Research Inc.

KB
Katalin B.
Santa Clara, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017 Category: Service
Katalin said this business is amazing. They are efficient, cost effective and she trusts them. They tried to call her multiple times and let her know that her phone was not working. They have a long history of being good and sent her to the dealership to get some work done that was under warranty instead of just doing the work and charging her for it. She raves at how amazing they are and looks forward to going back.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 119 in total