We have a mechanic elsewhere but he is a one man show and with both of our jobs requiring daily driving (not just too and from an office), we need working cars so when one breaks down we need it up and running ASAP.
If I could leave 0 stars I would.
My husband's car was towed here for an issue with the car dying when idling with the AC on. They advertise loaner cars but "did not have one available". So we spent over $200 for a week of rental.
They concluded the vehicle needed a $2200 high pressure fuel pump.
Paid and picked up. The following Thursday, the car died in the exact same way. Had it towed back to Chucks. end of day Friday they couldn't quite figure out what needed to be fixed. Thought it was 3 cooling fans and estimated at least $1200 to fix. So we had it towed to the honda dealer in woodstock. The next Thursday, someone from Chucks called my husband and said they wanted to fix the fans for him.....after his car had been at the dealer for 5 days. So obviously the repairs were already being worked. on.
Chucks is priced higher than the dealer, advertises loaner cars but doesn't have one available, even for longer repairs, misdiagnosed and didn't even fix the problem. Car died in the same way the following week. Would not refund us any of the cost of labor, diagnostic fee, etc of the misdiagnosed repair.
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If I could leave 0 stars I would.
My husband's car was towed here for an issue with the car dying when idling with the AC on. They advertise loaner cars but "did not have one available". So we spent over $200 for a week of rental.
They concluded the vehicle needed a $2200 high pressure fuel pump.
Paid and picked up. The following Thursday, the car died in the exact same way. Had it towed back to Chucks. end of day Friday they couldn't quite figure out what needed to be fixed. Thought it was 3 cooling fans and estimated at least $1200 to fix. So we had it towed to the honda dealer in woodstock. The next Thursday, someone from Chucks called my husband and said they wanted to fix the fans for him.....after his car had been at the dealer for 5 days. So obviously the repairs were already being worked. on.
Chucks is priced higher than the dealer, advertises loaner cars but doesn't have one available, even for longer repairs, misdiagnosed and didn't even fix the problem. Car died in the same way the following week. Would not refund us any of the cost of labor, diagnostic fee, etc of the misdiagnosed repair.
Will not return.