Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

525 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


JH
Jim H.
East Lansing, MI
Chevrolet Astro Passenger
Verified Customer
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02/15/2019 Category: Service
Jim said they are very thorough, competent and they are knowledgeable, They have been taking care of his vehicle for over 20 years.
This review was collected via phone interview by Customer Research Inc.

DS
Deborah S.
Lansing, MI
Buick LeSabre
Verified Customer
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02/12/2019 Category: Service
Deborah said the service was good, fast and efficient. They went above and beyond and everybody there was very nice.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lansing, MI
Kia Forte
Verified Customer
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02/11/2019
Very friendly &helpful business
The employees are superb at making sure your needs are met. Very friendly employees

RB
ROD and LUANNE B.
Lansing, MI
Subaru Forester
Verified Customer
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01/24/2019
My car and van are well cared for at Chuck’s!
Bringing my vehicles to Chuck’s gives me peace of mind. All the employees are kind, knowledgeable, and professional. They do a great job!

KJ
Kevin J.
Lansing, MI
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Kevin said the service he received was quick.
This review was collected via phone interview by Customer Research Inc.

LD
Larry D.
Grand Ledge, MI
Lincoln MKZ
Verified Customer
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01/10/2019 Category: Service
Larry said the business is exceptional. They had a difficult problem with vehicle and went above and beyond with the work.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Lansing, MI
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Chris said they did a great job.
This review was collected via phone interview by Customer Research Inc.

BB
BILL B.
Lansing, MI
Hyundai Elantra
Verified Customer
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12/24/2018
Great place
Excellent service. Great work. Honest.

BM
Bob M.
Lansing, MI
GMC Sierra 1500
Verified Customer
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12/18/2018 Category: Service
Bob said this business is very nice and the work was good.
This review was collected via phone interview by Customer Research Inc.

CJ
Camille J.
East Lansing, MI
Verified Customer
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12/11/2018 Category: Service
Camille said that the place is always accommodating, provided her with a loaner, kept her up to date on the work throughout the day and Benjamin was extraordinary.
This review was collected via phone interview by Customer Research Inc.

DY
DEREK Y.
Dimondale, MI
Ford F-150
Verified Customer
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12/09/2018
Transparent, no funny business
I like Chuck's because there is no guess work. They (usually Rose) explains exactly how much the service/repair is going to be. She also explains about potential issues they may find after they start the procedure. No worried tho, they call you first, for approval, before they do any additional work. Being a female, many shops have tried to "pull one over on me". Not at Chuck's, they are honest and forthright!

LS
LEN S.
Lansing, MI
Dodge Grand Caravan
Verified Customer
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12/08/2018
As usual, excellent service!
Came in for an oil change and pre-Winter check-up (yes, a bit late this year). With my hearing loss, I didn't realize I had a a bad wheel bearing (couldn't hear the high pitched squeak), but the technician did. We verified and they rectified the problem. I always feel safer when the crew at Chuck's give me a clean bill of health.

MM
MARK M.
Lansing, MI
Oldsmobile Alero
Verified Customer
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12/08/2018
Once again Chuck's Garage keeps our vehicles safe and on the road
Once again Chuck's Garage keeps our vehicles safe and on the road. The poor roads have really taken a toll on the vehicles. We had to replace two tires this summer because of front end damage. Yesterday, during a routine oil change, Chuck's tech found that a control arm ball joint was damaged. sure don't need to wear-out this new set of tires. Done! Back on the road.
Thanks to Rose!

AP
ALAN P.
Holt, MI
Dodge Journey
Verified Customer
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12/06/2018
Awesome
Chuck's Garage continues to surpass expectations and provide excellent customer service.

SC
STANLEY C.
Lansing, MI
Chevrolet Cobalt
Verified Customer
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12/06/2018
Exceptional Customer Service and friendliness of staff
Your company demonstrates a strong focus on customer satisfaction and high quality standards for repair excellence and I and my family greatly appreciate your commitment to excellence!

KC
Kim C.
Lansing, MI
Honda Accord Sdn
Verified Customer
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12/06/2018 Category: Service
Kim said she had a good experience with them. The diagnostics cost was reasonable. They are very professional. Also accommodating and polite.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Lansing, MI
Buick Lucerne
Verified Customer
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11/03/2018 Category: Service
David said he was comfortable with his service. The employees provided great service.
This review was collected via phone interview by Customer Research Inc.

RS
Russell S.
Holt, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Russell said he had another facility balance and rotate his tires. The next time after, this business did the same service and then, the vehicle glided down the road. He stated this owner runs a top notch business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lansing, MI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Best car service place EVER
As always excellent customer service and repair

FS
Frank S.
Lansing, MI
Chevrolet Suburban
Verified Customer
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10/16/2018 Category: Service
Frank said the employees were nice. They provided pretty good service.
This review was collected via phone interview by Customer Research Inc.