Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

515 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


DY
DEREK Y.
Dimondale, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Transparent, no funny business
I like Chuck's because there is no guess work. They (usually Rose) explains exactly how much the service/repair is going to be. She also explains about potential issues they may find after they start the procedure. No worried tho, they call you first, for approval, before they do any additional work. Being a female, many shops have tried to "pull one over on me". Not at Chuck's, they are honest and forthright!

LS
LEN S.
Lansing, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
As usual, excellent service!
Came in for an oil change and pre-Winter check-up (yes, a bit late this year). With my hearing loss, I didn't realize I had a a bad wheel bearing (couldn't hear the high pitched squeak), but the technician did. We verified and they rectified the problem. I always feel safer when the crew at Chuck's give me a clean bill of health.

MM
MARK M.
Lansing, MI
Oldsmobile Alero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Once again Chuck's Garage keeps our vehicles safe and on the road
Once again Chuck's Garage keeps our vehicles safe and on the road. The poor roads have really taken a toll on the vehicles. We had to replace two tires this summer because of front end damage. Yesterday, during a routine oil change, Chuck's tech found that a control arm ball joint was damaged. sure don't need to wear-out this new set of tires. Done! Back on the road.
Thanks to Rose!

AP
ALAN P.
Holt, MI
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Awesome
Chuck's Garage continues to surpass expectations and provide excellent customer service.

SC
STANLEY C.
Lansing, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Exceptional Customer Service and friendliness of staff
Your company demonstrates a strong focus on customer satisfaction and high quality standards for repair excellence and I and my family greatly appreciate your commitment to excellence!

KC
Kim C.
Lansing, MI
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Kim said she had a good experience with them. The diagnostics cost was reasonable. They are very professional. Also accommodating and polite.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Lansing, MI
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
David said he was comfortable with his service. The employees provided great service.
This review was collected via phone interview by Customer Research Inc.

RS
Russell S.
Holt, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Russell said he had another facility balance and rotate his tires. The next time after, this business did the same service and then, the vehicle glided down the road. He stated this owner runs a top notch business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lansing, MI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Best car service place EVER
As always excellent customer service and repair

FS
Frank S.
Lansing, MI
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Frank said the employees were nice. They provided pretty good service.
This review was collected via phone interview by Customer Research Inc.

GJ
Greg J.
Lyons, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2018 Category: Service
Greg said he has not had any problems with the business's service.
This review was collected via phone interview by Customer Research Inc.

NS
Natasha S.
Lansing, MI
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Natasha said she really likes the process of this business from beginning to end. The front desk person took the keys, a technician test drove the vehicle and there was even a printout of issues to be addressed on the vehicle. This vehicle belongs to her teenage daughter and of course she wants to do everything that she can to keep her safe.
This review was collected via phone interview by Customer Research Inc.

MB
Milan B.
Lansing, MI
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Milan said that this business provided a very quick service. The customer service was friendly and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

S
Paul S.
Lansing, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Paul said that he enjoyed working with the staff at this business. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

LG
Lola G.
Lansing, MI
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Lola said the business did a good job. She has no complaints.
This review was collected via phone interview by Customer Research Inc.

AW
Al W.
Lansing, MI
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Al said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SA
Santiago A.
Lansing, MI
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Santiago said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

KL
Kathellen L.
Grand Ledge, MI
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Kathellen said that she was pleased with the place.
This review was collected via phone interview by Customer Research Inc.

PC
PAULA C.
Eagle, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Ford F150 repair
I entered hesitant to try a new place out to repair our F150 that had previously not been repaired to our satisfaction at a dealership. I left after repair at Chucks feeling good about the repair, and that they were NECCESARY repairs to correct our issues. The repairs were not cheap ones but the issues were fixed promptly and correctly.

DE
Dan E.
Lansing, MI
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Dan said they did what he wanted them to do at a reasonable price.
This review was collected via phone interview by Customer Research Inc.