ReScore Reviews™ (15)

ReScore
Overall Rating 4.5333367/5Overall Rating 4.5333367/5Overall Rating 4.5333367/5Overall Rating 4.5333367/5rating 4.5333367
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Michael S. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and courteous!"
Cudos to this service staff; they always do a great job!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 04:33 PM
Roy F., Service Manager at Ciocca Hyundai responded on 10/17/2017

Thank you for the great review! As always we look forward to your future visits and we are glad your experience here was excellent.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"RECALL"
Friendly and fast service
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/14/2017 07:15 AM
Roy F., Service Manager at Ciocca Hyundai responded on 10/14/2017

Thank you for your positive review!

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Carl K. on 10/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"personnel are friendly and capable.Facility is customer friendly."
Recommend to others.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 05:49 AM
Roy F., Service Manager at Ciocca Hyundai responded on 10/14/2017

Thank you for the positive review! We appreciate your feedback and look forward to seeing you in the future

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Job!"
Job was completed on time & everything I need done was completed. All of the staff was Helpful & friendly!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 02:04 PM
Roy F., Service Manager at Ciocca Hyundai responded on 10/14/2017

Thank you for the great review! We’re glad your visit was a good one and we hope to see you in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Diane S. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"?"
When I called to make the appointment the gentleman on the phone was very professional and so was the man at the front desk when I dropped off my vehicle.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 11:42 AM
Roy F., Service Manager at Ciocca Hyundai responded on 10/13/2017

Thank you for the great review! We hope to see you in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Lawrence G. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding customer service! Always on top of the job‼️"
The front desk is very polite and professional. When I checked in there was no courier service available so she took me herself‼️ A very pleasant young lady!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/11/2017 08:33 AM
Roy F., Service Manager at Ciocca Hyundai responded on 10/11/2017

Thank you for the great review! Look forward to working with you in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Marilyn H. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Inspection"
I had my car inspected - the wait wasn't long and Cory was great.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:04 AM
Roy F., Service Manager at Ciocca Hyundai responded on 10/11/2017

Thank you for the positive review! It was a pleasure working with you and we look forward to seeing you in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Gerald M. on 10/10/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"they are snowballing me on my seat belts"
4 times I reported worn out seat belts and they not repair yey every time I report them they tell me Hyundai will get back to me I am still waiting.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:34 PM
Roy F., Service Manager at Ciocca Hyundai responded on 10/10/2017

Thank you for your feedback regarding your recent service. Please give me a call about your seatbelts so I can further address this situation and make it right by you.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Chiemena U. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy Peasy"
I did not even get to finish a cup of tea before they were finished!
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:40 PM
Roy F., Service Manager at Ciocca Hyundai responded on 10/10/2017

Thank you for the positive feedback! It was a pleasure working with you and we look forward to your future visits.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Randall R. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/07/2017 07:12 AM
Roy F., Service Manager at Ciocca Hyundai responded on 10/09/2017

Thank you for the positive feedback!

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Verified Customer on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good experience! "
Kept in touch as work was done
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/05/2017 07:47 PM
Roy F., Service Manager at Ciocca Hyundai responded on 10/06/2017

Thanks for the great review!

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Tonja G. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I'm always so pleased when taking my car in for any type of service at Ciocca Hyundai. Their staff is always so welcoming and friendly and very knowledgeable. I highly recommended Ciocca, excellent service!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 10/02/2017 04:02 PM
Roy F., Service Manager at Ciocca Hyundai responded on 10/06/2017

Thanks for the great review. As always it is our pleasure working with you and we look forward to seeing you in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Verified Customer on 10/01/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor service "
poor service and disorganized
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 10/01/2017 07:26 AM
Roy F., Service Manager at Ciocca Hyundai responded on 10/09/2017

Thank you for your feedback regarding your recent service. As the Service Manager at Ciocca Hyundai, I sincerely apologize for the lack of service received. I would like to make things right by you and would like to speak to you when convenient. Please give me a call or email me at your convenience.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Verified Customer on 09/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good, warrenty repair of heat sensor."
Transmission shifts smoothly.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 09/30/2017 09:01 AM
Roy F., Service Manager at Ciocca Hyundai responded on 09/30/2017

Thank you for the positive review! We’re glad your vehicle shifts smoothly and the repairs went well.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Verified Customer on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer "
My first maintenance experience was positive.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 09/29/2017 07:25 PM
Roy F., Service Manager at Ciocca Hyundai responded on 09/30/2017

Thank you for the great review! It was our pleasure assisting you with your service.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Karen A. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always polite and fast service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/28/2017 03:14 AM
Roy F., Service Manager at Ciocca Hyundai responded on 09/28/2017

Thank you for the great review! As always, it is our pleasure working with you and we look forward to earning your business in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Calvin W. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department"
Consistent customer service, dependable and reliable. We own 3 different models of Hyundai , live in NJ and travel one hour to Ciocca. They're really worth the trip!!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/27/2017 08:09 PM
Roy F., Service Manager at Ciocca Hyundai responded on 09/28/2017

Thank you for the positive review! It is our pleasure assisting you with your vehicles service needs and we look forward to earning your business in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Brittany S. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Compassionate"
Your dealership has been extremely helpful and compassionate during my time of need between buy and servicing I could not have asked for a better experience for buy my first official car. Thank you so much. Also Fred Lutz was an absolute God sent during all of this and Josh white (sales ninja) is also amazing.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/25/2017 04:43 PM
Roy F., Service Manager at Ciocca Hyundai responded on 09/26/2017

Thank you for the great review! I'm glad Fred was able to help you out and we look forward to working with you in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Kenneth B. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional service"
I always have a great experience at this dealership
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/25/2017 02:56 PM
Roy F., Service Manager at Ciocca Hyundai responded on 09/25/2017

Thank you for the positive feedback!

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
Verified Customer on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
Fast and friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 12:22 PM
Roy F., Service Manager at Ciocca Hyundai responded on 09/25/2017

Thank you for the great review! Hope to see you again in the future.

Roy Fernandes | Service Manager
Phone | 215-536-2700   Email | rfernandes@cioccadealerships.com
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