ReScore Reviews™ (17)

ReScore
Overall Rating 4.5882341/5Overall Rating 4.5882341/5Overall Rating 4.5882341/5Overall Rating 4.5882341/5rating 4.5882341
Original
Overall Rating 2.23529/5Overall Rating 2.23529/5rating 2.23529rating 2.23529rating 2.23529
92% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Lauren A. on 02/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Standard service"
Easy to schedule online. Quick thorough service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/24/2018 04:41 AM
Leigh C. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tires"
Great work
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/22/2018 04:56 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/23/2018

Good morning Leigh, 
Thank you so much for this wonderful review.  We're happy you had an exceptional experience and will look forward to seeing you at your next appointment.  Have a great day and thank you.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Melissa F. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience."
Was my first time at this service center and it was a very pleasant experience all around. From making the appointment to picking up my vehicle after service. The advisor was very polite and took the time to explain everything. It was greatly appreciated! Thanks again!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/22/2018 11:22 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/23/2018

Good mornin Melissa,
Thank you for this wonderful review.  We are happy you had a truly exceptional experience and look forward to seeing you at your next appointment.  Have a great day and thank you.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Denise Y. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staying dry"
Had a leak from my sunroof. They found the drains were clogged cleaned them out for me and it solved the problem.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/20/2018 03:38 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/21/2018

Good morning Denise,
Thank you for this fantastic review.  We appreciate that you have chosen Ciocca Hyundai as your dealer of choice and we are grateful to have you as our valued client.  Have a wonderful day and thank you.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Kristine H. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
great service!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:01 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/21/2018

Good morning Kristine,
Thank you for this amazing review!  These wonderful words have made our morning and we are grateful that you have made Ciocca Hyundai your dealer of choice.  Thank you and have a fantastic day.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice to do business with"
Friendly service. Good clean work.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 02:18 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/21/2018

 Good morning! 
Thank you so much for this wonderful review! We understand that you have many choices, and are very grateful that you've chosen to service your vehicle at Ciocca Hyundai.    We look forward to seeing you and helping you at your next service appointment, have a fantastic day! 

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Forrest C. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Sierra (sp?) is a customer service BOSS. She's friendly and helpful and welcoming. Hyundai provided a rental car while they serviced my vehicle. I bought my last 3 vehicles here and plan to continue to do so. Thanks Ciocca!
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:32 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/21/2018

Good morning Forrest,
thank you so much for this wonderful review! We are privileged to have you as a client at Ciocca Hyundai service and are grateful that you've chosen us to service your vehicle. Have a fantastic day and thank you so much!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Russ H. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Serviced car for recall issue"
Excellent customer service - kept me informed, car serviced in timely manner, easy checkout
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/17/2018 09:39 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/17/2018

Good afternoon Russ,
Thank you for this wonderful review! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Corinne N. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A+ Service"
I had my 2015 Sport Turbo Limited inspected after buying it out of state... great customer service!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 05:41 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/13/2018

Good morning Corinne,
Thank you so much for this wonderful review! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future.  Have a great day and thank you!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Dmitri R. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
Always fast and great service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 01:36 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/12/2018

Good evening Dmitri,

Thank you for this fantastic review! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Verified Customer on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly "
Had a great experience
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/11/2018 06:34 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/12/2018

Good evening,
Thank you so much for this amazing review! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future. Have a great night!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Bruce F. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous "
People are friendly and courteous
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/11/2018 03:52 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/12/2018

Good evening Bruce,

Thank you for the wonderful review! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future.  Have a great night and thank you!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bucks County PA Customer"
always a pleasure to work with this dealership and get an appointment when needed, even day of need!
go Ciocca Hyndai!

P.S. Special thanks, too, for Hyundai's dedicated interest in Pediatric Cancer.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/10/2018 12:26 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/12/2018

Good evening,
Thank you for the fantastic review! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Jeffrey A. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything was easy"
Great job for me! I was early, no problem, and before i knew it, the vehicle was ready!
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 12:19 PM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/10/2018

Good afternoon Jeffrey,

Thank you for the fantastic review! We are grateful that you've chosen Ciocca Hyundai for all of your service and maintenance needs for your vehicle. Thank you and have a fantastic day!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Lisa M. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Oil change and checkup"
In and Out in 45 mins, brilliant.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/08/2018 09:15 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/08/2018

Good evening Lisa,

Thank you for the amazing evaluation! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future. Have a great night and thank you.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

John C. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service"
it was very easy to get an appointment for service within days my vehicle was in and out only took one hour usually that does not happen.
Vehicle: 2018 Hyundai Elantra Gt
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/08/2018 06:30 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/08/2018

Good evening John,

Thank you for the fantastic feedback! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future.  Have a great night and thank you.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean, competant."
Accomplished what I expected.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/08/2018 05:44 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/08/2018

Good evening,
Thank you so much for your positive feedback! It was our pleasure to have worked with you and we look forward
to working with you again in the future

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Verified Customer on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
All of the employees are very pleasant and helpful. Great atmosphere.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/07/2018 08:54 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/07/2018

Good evening,
Thank you for your wonderful review! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future.  Have a great day and thank you.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Karen L. on 02/07/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quality service, cordial staff and good price."
great place to get a new car
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/07/2018 08:33 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/07/2018

Good evening Karen,
Thank you for the awesome review! We appreciate you choosing Ciocca Hyundai for your service needs and
look forward to seeing you in the future.  Have a great day and thank you!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
Gail E. on 02/07/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Oil Change"
The assistant service manager put the proper oil in after the wrong oil was put in.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/07/2018 07:48 AM
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KEVIN G., Service Manager at Ciocca Hyundai responded on 02/07/2018

Good evening,

I am so sorry to read about your experience and that we did not resolve your concerns as we had talked about while you were here.  I would like to discuss this further and I will contact you.  Please have a great night and thank you for your feedback.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com
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