Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

779 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.6956517/5Overall Rating 4.6956517/5Overall Rating 4.6956517/5Overall Rating 4.6956517/5rating 4.6956517
Original
Overall Rating 2.17391/5Overall Rating 2.17391/5rating 2.17391rating 2.17391rating 2.17391
92% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


Anonymous avatar
Verified Customer
Schuylkill Haven, PA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
GREAT
Great and Quick Service

PD
Patrick D.
Blandon, PA
2013 Hyundai Elantra Gt
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2018 Category: Service
Professional and friendly sales team
Acceptable Service
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/26/2018

Good morning Patrick,
I am sorry that you did not have a great experience at Ciocca Hyundai, we strive to provide each and every customer 100% satisfaction and I would like to oppotunity to learn where we did not with you.  Thank you and have a great day!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
Breinigsville, PA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Excellent Service
Evan Packer is a very professional yet courteous salesman who answers questions before you even think of them while trying to accommodate your restrictions.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/25/2018

Good afternoon,
Thank you so much for your positive feedback! It was our pleasure to have worked with you and we look forward to working with you again in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

SK
Sharen K.
Erie, PA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Outstanding customer attention
Ciocca has clearly worked hard on training their staff to put the customer first. Nice work management team and customer service staff. You nailed it.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/25/2018

Good afternoon Sharon,
Thank you so much for this wonderful review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
Breinigsville, PA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Fast Service
Inspection, Oil Change, Tire Rotation, and a recall I wasn't aware of all handled quickly while I waited. Thanks.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/25/2018

Good afternoon,
Thank you for the fantastic review! We appreciate you choosing Ciocca Hyundai for your service needs and look forward to seeing you in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
Hatfield, PA
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Santa fe
Service writers are friendly, courteous and helpful. Work is completed as expected and on schedule.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/25/2018

Good afternoon,
Thank you so much for this wonderful review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

JA
Jeffrey A.
Bethlehem, PA
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
I had a big problem and it was not a problem for Ciocca
I had a problem that needed servicing...a part was bad...they gave me a loaner while the part was ordered and Louis, the service manager kept me informed...the vehicle was fixed 100% and there was no charge, as this was a warranty issue...i had gone in to make an appointment, but they took care of me on the spot!
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/23/2018

Good evening Jeffrey,
Thank you so much for this fantastic review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
Quakertown, PA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Hyundai Quakertown great as always
A
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/23/2018

Good evening,
Thank you so much for this wonderful review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
Quakertown, PA
2018 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
.
.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/23/2018

Good morning,
Thank you so much for your positive feedback! It was our pleasure to have worked with you and we look forward
to working with you again in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
East Greenville, PA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Speedy service
My appointment was at 2pm and I dropped my car off earlier in the day. I had some things to get done. I got a call around 12pm that my car was ready to be picked up
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/22/2018

Good morning,
Thank you for the fantastic review! We appreciate you choosing Ciocca Hyundai for your service needs and look forward to seeing you in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

DK
Donna K.
Orwigsburg, PA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Friendly
Everyone is always friendly.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/19/2018

Good afternoon Donna,
Thank you so much for this wonderful review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
Colmar, PA
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
xx
ryryryry
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/17/2018

Good morning,
Thank you so much for your positive feedback! It was our pleasure to have worked with you and we look forward
to working with you again in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

AS
Adolf S.
Quakertown, PA
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Very reliable service
Very friendly and helpful staff
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/16/2018

Good evening Adolf,
Thank you for taking the time to give us this fantstic review.  We appreciate your time and thank you for being a valued client at Ciocca Hyundai Service and have a great night!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

EB
Elizabeth B.
Quakertown, PA
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Ciocca Hyundai is the beat.
Best service around!
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/16/2018

Good evening Elizabeth,
Thank you so much for this wonderful review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

AH
Alan H.
Bethlehem, PA
2018 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Good people
Great job
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/16/2018

Good evening Alan,
Thank you for the fantastic review! We appreciate you choosing Ciocca Hyundai for your service needs and look forward to seeing you in the future.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
Richlandtown, PA
2013 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2018 Category: Service
Unaware
The technicians were not initially aware of what the warranty covered. I needed to tell them it was covered before they looked into it. That info should be readily available when they pull up the records on the vehicle.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/15/2018

Good afternoon,
I am sorry you were not happy with your experience here, I would like to speak with you about this as soon as possible.  I will be contacting you tomorrow to discuss.  Have a good night.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com


MS
Michael S.
Allentown, PA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Friendly, professional and courteous.
Always great service and nice people!
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/15/2018

Good afternoon Michael!
Thank you so much for this wonderful review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
Swedesboro, NJ
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Excellent dealership
Friendly and get it right the first time.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/15/2018

Good afternoon,
Thank you so much for this wonderful review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

Anonymous avatar
Verified Customer
East Greenville, PA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Pleasant , fast service
Called with an engine light on - able to make appointment for next day - fast confirmation of problem plus fixed a recall right away - everyone was pleasant! Thank you.
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/14/2018

Good afternoon,

Thank you so much for this wonderful review!  We are so happy that you have chosen Ciocca Hyundai and look forward to
seeing you at your next apointment. Have a great day and Thank You!

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com

MH
Michelle H.
North Wales, PA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Brakes
Service was excellent and were knowledgeable
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KEVIN G., Service Manager from Ciocca Hyundai responded on 05/11/2018

Good afternoon Michelle,
Thank yo so much for this wonderful survey and your words.  We appreciate you choosing Ciocca Hyundai service and we wish you a great weekend and thank you so very much.

Kevin Green
Service Manager
(215)536-2700 ext 3202
kgreen@cioccadealerships.com