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Recent Reviews

Shawn A.

Muncy Valley, PA

06/23/2023

Category: Sales

Only a quick sales to them!

I went the dealership in early May to see what they had in stock and found a couple I liked and decided to look into them and test drive two of them in which i ended up putting money down on one toward end of day and told them i will be back next evening to start the process to buy it so when i came in that evening i seen car sitting in front of dealership looking a little cleaner and went in with my wife to see about getting the sales started on car and found out while waiting that they were planning on closing deal and delivering car that evening to our surprise and the salesman that i was working with came in during his nonworking hours to get things going but left before it was done and had another take over for it and by the time we got done completing the sale and dealership history lesson it was past closing time and I basically went home afterwards on a Thursday night and was basically thrown in car and have at it on figuring it out for a few days and when i went back to dealership one salesperson was nice enough to show me the car features and explain everything to me and get me my full tank of gas but the salesman that got the sales was not very helpful or around after completion of sale of car and I feel he is also the blame for an ungiven and unauthorized Email being added to my account which caused a bunch of issues for me since it was added and took over being the main email on my account and me not getting any more emails on car and somebody else was now getting them which was a family member and how I found out about said issues and when I called about it I was told nothing can be done or they couldn't find it or fix it over a few different calls to dealership and headquarters then it got worse when satellite radio called and wanted to join my accounts with another car in which i didn't even owned but said family member did own so i made another call and complaint to headquarters and got a call from general manger who was able to fix the email issue but couldn't answer how it happened in the first place and heard me out on how the whole new car delivery was the worse I ever experienced and that i still had plastic on the car from shipping and was never cleaned right or delivered correctly and their competition is so much better at it and than was told he will fixed the car cleaning for delivery and have salesman call me and to set it up which I am still waiting on since May 31 plus I put in for gift card which was offered to me and still have not received and that been over a month too in waiting and probably won't get that either as it is another empty offer from a dealership that was only worried about getting another sales kicked out the door and only offering empty promises! I really like the car but not the dealership so far and I am hoping for the service to be better and that it isn't like their sales Department and how they have handled everything in this worse new car experience I have ever had to date!
2023 white Kona N line 1.6 T Awd

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