Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

689 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.6521752/5Overall Rating 4.6521752/5Overall Rating 4.6521752/5Overall Rating 4.6521752/5rating 4.6521752
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
93% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


AS
Andrea S.
New York, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great service, friendly staff
Friendly staff, no issues with oil changes

Verified Customer
Bronx, NY
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Good service
Good

Verified Customer
New York, NY
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Friendly staff
A+

VH
Valerie H.
Bronx, NY
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Among other things, proximity to home.
I used to have my car serviced at the dealer where I purchased, on Hillside Avenue In Jamaica Queens. However, when I voiced my displeasure concerning an incident which occurred there, I was totally ignored. Then a friend pointed out your existence and I made an appointment with you. That was two or three years ago. I was and am very pleased with your service and will continue to be a customer.

Verified Customer
Bronx, NY
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Fast service
Very friendly staff and fast service. My service adviser Jessica is awesome everytime.

Verified Customer
Bronx, NY
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Hyundai Recall Visit
The service was excellent. Very attentive and did not take a long time for the recall visit. Courteous and friendly. Up front and honest about pricing of services. I would recommend City World Hyundai to customers. Great experience
LENNY R., Service Manager from City World Hyundai responded on 10/15/2018

Thank you so much for the kind words &
great review. 

Hope you will visit us again 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Brooklyn, NY
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Welcoming and friendly staff
Every went well , staff was friendly and explained to us in detail everything that was needed to know about what our vehical needed to function
LENNY R., Service Manager from City World Hyundai responded on 10/15/2018

At your service, Thank you for the great review


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

MM
Madline M.
Bronx, NY
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Close to home
Would like to have had my problem solved the first time there.
LENNY R., Service Manager from City World Hyundai responded on 10/15/2018

Please bring the vehicle in so that we can inspect

If the air bag warning light on dash is not on then 
the system is fully functional 

Bring in at your convenience  a re-inspection.  

Lenny Rodriguez  


Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

AG
Alfonso G.
Bronx, NY
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
PROMPT SERVICE AND CONVINIENT LOCATION
THIS PLACE PERFOMES A PROMT AND QUICK SERVICE
LENNY R., Service Manager from City World Hyundai responded on 10/15/2018

Glad we could take care of you efficiently

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
?
My son drove in for service, told me he was quite pleased .
LENNY R., Service Manager from City World Hyundai responded on 10/11/2018

Glad we could take care of him. 

Thank you, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

VG
Victoria G.
Dingmans Ferry, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Fast service
Courteous and fast service.
LENNY R., Service Manager from City World Hyundai responded on 10/11/2018

Thank you

Glad we could take care of you efficiently 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Service
Customer service is excellent. Response and service time quick and efficient.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2018 Category: Service
Price discrepancy
Better explanation of the difference between booking online and in service center with regards to pricing.
LENNY R., Service Manager from City World Hyundai responded on 10/11/2018

Thank you for pointing the on line problem out
We have worked with site management and they
have corrected that issue. I have made note of 
your service credit in out system. 

Thanks Again 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

OC
Orlando C.
Bronx, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Awesome service
Awesome service in and out. Super accommodate
LENNY R., Service Manager from City World Hyundai responded on 10/10/2018

Thank you appreciate the kind words & Great
Survey score. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

CM
Carmine M.
New Rochelle, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
Friendly knowledgeable staff.
Service center is very difficult to find. Company needs to adjust with gps map services.
LENNY R., Service Manager from City World Hyundai responded on 10/09/2018

Thank you for your review. 

Appreciate the 5 star rating. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

AA
Alfredo A.
Bronx, NY
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2018 Category: Service
Knowledgeable and courteous.
All is up to par.
LENNY R., Service Manager from City World Hyundai responded on 10/09/2018

Thank you for your response. 

We hope to earn a 5 star rating in the future. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

IA
Ian A.
Bronx, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Customer Friendly
Quality service

Verified Customer
Mount Vernon, NY
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Great service
Great and timely service. Communication with Lenny and staff is always great and welcoming.
LENNY R., Service Manager from City World Hyundai responded on 10/03/2018

Thank you for your kind words and great review. 

Means so much that we can make you feel welcomed. 

See you next time, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

RR
Robert R.
New York, NY
2015 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
City World Hyundai
Very helpful and friendly.
LENNY R., Service Manager from City World Hyundai responded on 10/03/2018

Thank you as always ! 

Look forward to your next visit. 

 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

GG
Gandhi G.
Bronx, NY
2014 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Good customer service
Good customer service, but the prices for fixing the back up camera of my car, which is a Hyundai Santa Fe Sport 2.0T 2014 is too high and expensive, considering that is a manufacturing problem of yours and considering too that is kind of a new car with less than a 100,000 miles on it. No way!
LENNY R., Service Manager from City World Hyundai responded on 10/03/2018

Perhaps a less expensive option available.

We will look into it. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

ES
Esperanza S.
Bronx, NY
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Hunday
Comfortable ‘n friendly workers
LENNY R., Service Manager from City World Hyundai responded on 10/03/2018

Thank you appreciate the kind words 
& great score. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com