ReScore Reviews™ (15)

ReScore
Overall Rating 4.600002/5Overall Rating 4.600002/5Overall Rating 4.600002/5Overall Rating 4.600002/5rating 4.600002
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
91% Would Recommend
100% Business Response
Latest Review about 2 hours ago
GILBERT R. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The intake staff is great"
Overall the best is decent the lounge is small and the rest room is dirty and located in the lounge no privacy at all
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/19/2017 04:30 PM
Ignacio R. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"experience"
good customer service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:30 AM
Lenny R., Service Manager at City World Hyundai responded on 10/18/2017

Thank you we really appreciate your survey response and the great score. 

See you next service visit, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Loida L. on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service care and quality."
Satisfactory.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 04:47 PM
Lenny R., Service Manager at City World Hyundai responded on 10/17/2017

We will try to earn that 5 star rating your next visit. 

Thank you for your response. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Ramon M. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"N/A"
N/A
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/14/2017 05:04 PM
Lenny R., Service Manager at City World Hyundai responded on 10/16/2017

Thank you we appreciate the great survey score ! 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Frank S. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"honest"
honest
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 08:31 AM
Lenny R., Service Manager at City World Hyundai responded on 10/16/2017

Thank you we appreciate you giving us top score ! 

See you next time in,

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First car service "
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/13/2017 07:55 AM
Lenny R., Service Manager at City World Hyundai responded on 10/16/2017

Thank you for taking time to respond. 
We hope to earn a 5 star rating your next time in. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Yudelky R. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
It was a easy process, I was in and out in matters of minutes when I dropped off the car. Picking up was very easy as well. Car was ready by time agreed.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 12:56 PM
Lenny R., Service Manager at City World Hyundai responded on 10/12/2017

Thank you.


Glad we were able to service your car efficiently.  

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Dariel C. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 11:15 AM
Lenny R., Service Manager at City World Hyundai responded on 10/11/2017

Thank you we appreciate it

Look forward to taking care of your future service. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Elvio G. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very satisfied"
Great costumer service fast and efficient work will recomend this place 100%
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/10/2017 05:39 AM
Lenny R., Service Manager at City World Hyundai responded on 10/10/2017

Thank you appreciate the great review. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Great costumer service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/07/2017 08:23 AM
Lenny R., Service Manager at City World Hyundai responded on 10/09/2017

Thank you for the great survey score 

We really appreciate it 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Sigmund S. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick n efficient"
yed
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/07/2017 01:22 AM
Lenny R., Service Manager at City World Hyundai responded on 10/09/2017

Thank you for the great survey score.
We appreciate it. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 10/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thank you "
Your service was fast and friendly.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/06/2017 06:19 PM
Lenny R., Service Manager at City World Hyundai responded on 10/09/2017

Thank you for your response. We will try harder to earn 5 star rating. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 10/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service but can be improved"
Need more flexible timings and more appointments
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/06/2017 05:15 AM
Lenny R., Service Manager at City World Hyundai responded on 10/06/2017

Thank you for your feedback. 


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Gonzalo M. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New upgraded business and outstanding service "
I was very pleased with the service I received in this dealership. A special thank you to the advisor that worked with me, Jesus Velez. He was very professional and informative. He worked on every concern of mine and addressed them professionally. I highly recommend this dealership. I would like to also add the waiting area has been upgraded and is very comfortable. Thank you for the outstanding service!
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/05/2017 08:20 PM
Lenny R., Service Manager at City World Hyundai responded on 10/06/2017

Thank you for the great review!
We really appreciate it and look forward to taking care of you and your car. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Earvin J. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer"
Excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 07:47 AM
Lenny R., Service Manager at City World Hyundai responded on 10/04/2017

Thank you for the great score,  we are happy we could take care of you in a timely manner. 

See you next time, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Rafael R. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"employee"
the employee are cool..
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/03/2017 01:50 PM
Lenny R., Service Manager at City World Hyundai responded on 10/04/2017

Thank you very much ! We appreciate the kind comments & 
Great score. 

All the best, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Darren H. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff was very professional"
The quality of care and concern was at its best. I see why Hyundai is number one (1)
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 10/02/2017 02:50 PM
Lenny R., Service Manager at City World Hyundai responded on 10/04/2017

Thank you,  appreciate the great survey score and your comments.

See you next service visit, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Alexis S. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection"
N/a
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/30/2017 09:10 PM
Lenny R., Service Manager at City World Hyundai responded on 10/02/2017

Thank you for your survey response 
appreciate you taking time and giving us a great score. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 09/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Not good! Inadequate (smal) waiting station."
Overall, good
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 09/30/2017 06:19 AM
Lenny R., Service Manager at City World Hyundai responded on 10/02/2017

Thank you for taking time to respond to survey.

During peak times our waiting area can be cramped, we are 
spacing out appointments to try and prevent over crowding. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Roberto H. ReScore Review on 10/16/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"redemption"
Lenny took charge of my service concerns, accommodated my needs for transportation by setting me up with a rental out of pocket for me was $11 for added insurance i was able to take care of things while car was being serviced. Lenny followed up with any concerns i had with my first visit. the garage is clean not much standing around everyone working for a speedy turn around.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/30/2017 04:30 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"ill prepared"
for a location the has a parts department there is no reason why you would have to make multiple trips to get something fixed.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/30/2017 04:30 AM
Lenny R., Service Manager at City World Hyundai responded on 10/02/2017

Yes, sorry about that. No way we could keep every replacement
part in stock. I did want to let you know that your parts have arrived and are ready for installation. Please keep your appointment for 10/5 

Thank you, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Lenny R., Service Manager at City World Hyundai responded on 10/12/2017

Glad everything good with car, Thank you for your consideration and re-score 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
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