ReScore Reviews™ (17)

ReScore
Overall Rating 4.5294135/5Overall Rating 4.5294135/5Overall Rating 4.5294135/5Overall Rating 4.5294135/5rating 4.5294135
Original
Overall Rating 2.13333/5Overall Rating 2.13333/5rating 2.13333rating 2.13333rating 2.13333
91% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Emma G. on 12/11/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional people"
I was happy with the results of the service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/11/2017 01:00 AM
Lenny R., Service Manager at City World Hyundai responded on 12/11/2017

Thank you for taking time out for survey.

We appreciate your response and great score. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Yvette S. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy service "
I've always had a good experience here. Everyone is courteous and tries to expedite the service.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/10/2017 12:13 AM
Lenny R., Service Manager at City World Hyundai responded on 12/11/2017

Thank you for the great review and score.

We appreciate you as our valued customer,

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 12/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Small "
The actual service was ok but the space is too small. There is no place to park.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/09/2017 03:12 PM
Lenny R., Service Manager at City World Hyundai responded on 12/11/2017

Thank you for taking time to respond to survey 
Your comments are noted and feedback is appreciated. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
James M. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Excellent
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/09/2017 08:43 AM
Lenny R., Service Manager at City World Hyundai responded on 12/11/2017

Thank you very much for the great survey response and score. 

We really appreciate it. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Mohammed A. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Concern "
Mohammed
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/08/2017 07:56 PM
Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer satisfaction"
Quick and precise. Good service satisfaction
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/08/2017 06:04 PM
Lenny R., Service Manager at City World Hyundai responded on 12/11/2017

Thank you for your survey response and comments.

We really appreciate the great score. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Verified Customer on 12/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"GOOD FIT"
THE SERVICE CENTER ALWAYS GETS ME IN AND OUT IN A TIMELY FASHION. I LIKE THAT AN APPOINTMENT IS NOT NECESSARY.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 05:48 PM
Lenny R., Service Manager at City World Hyundai responded on 12/08/2017

Thank you for taking time for survey. 
We hope we can earn a 5 star rating next time. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Nadia O. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great worj2"
The staff is very professional. I have never had any problem with them at all.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 11:30 AM
Lenny R., Service Manager at City World Hyundai responded on 12/07/2017

Thank you we value our customers 

Appreciate your business and the great review, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
William G. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very cooperative and committed to service"
All around excellent!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 01:23 PM
Lenny R., Service Manager at City World Hyundai responded on 12/05/2017

Thank you Mr. Glover,

Appreciate you as our long time customer. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Edwin A. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The mechanic and the people in the office are great "
Great service no bull shit in and out just the way it should be. Thanks for making my service issue easy ....
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 12:42 PM
Lenny R., Service Manager at City World Hyundai responded on 12/05/2017

Glad we were able to take care of you. 

Thank you, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Alfonso G. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"HYUNDIA SANTAFE"
VERY CONVENIANT AREA
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/01/2017 06:29 PM
Lenny R., Service Manager at City World Hyundai responded on 12/04/2017

We appreciate your great survey score 

Thank you, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Anne C. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Staff is courteous and efficient. Work always performed on time and as promised.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 11/28/2017 03:54 PM
Lenny R., Service Manager at City World Hyundai responded on 11/29/2017

Thank you very much for your great review and kind words. 

We appreciate you allowing us to service your car. 


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Stephanie R. on 11/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
I was not happy with the tech that took my car out for it's yearly N.Y.S inspection. Brought my car back to me with cement splashed all over back of my car. I normally check the entire car before I pull out but that morning I was in a rush. Normally they usually offer me a free car wash but not that day.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/26/2017 12:45 PM
Lenny R., Service Manager at City World Hyundai responded on 11/27/2017

Apologize for the road debris,
Would be glad to send your car for wash stop by when you like 
or mention it your next visit. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Fahmi M. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Good service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/26/2017 09:59 AM
Lenny R., Service Manager at City World Hyundai responded on 11/27/2017

Thank you for your response and great survey score. 

We really appreciate it. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Belgica P. on 11/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My service was completed in a very timely manner. As soon as I got in to the service department my car was taken in and I was there for less than 30 minutes."
The staff was very friendly and my car was serviced quickly. The only thing that may need improvement is the waiting area. It’s a very small area. I guess if service is always as fast as mine was it’s not a completely bad thing.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/25/2017 05:07 PM
Lenny R., Service Manager at City World Hyundai responded on 11/27/2017

Happy we were able to provide timely service. 
Thank you for the review. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com
Khursid A. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Faste"
Good
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/23/2017 09:21 PM
Robinson R. at City World Hyundai responded on 11/27/2017

Thank you, We are happy to provide excellent service.

Rafael R. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff members are one of a kind"
The staff members especially Jessica Rodriguez does an outstanding job good customer service skills
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/23/2017 01:28 PM
Robinson R. at City World Hyundai responded on 11/27/2017

Thank you, We are happy to provide excellent service.

Ian A. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer friendly atmosphere. Listening to my concerns!"
Completely satisfied with the dedication and quality work performed.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/22/2017 10:21 AM
Carlonda A. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfy customer."
As usual great service and timely. Everyone was nice and helpful and more them willing to help and answer any questions.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 06:01 PM
Jorge O. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Great service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/20/2017 04:24 PM
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