Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

881 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.5937484/5Overall Rating 4.5937484/5Overall Rating 4.5937484/5Overall Rating 4.5937484/5rating 4.5937484
Original
Overall Rating 2.2903194/5Overall Rating 2.2903194/5rating 2.2903194rating 2.2903194rating 2.2903194
93% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


IT
Iris T.
Bronx, NY
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Very Satisfied Customer:)
Everybody is very nice. Their service is great and it wasn’t a long wait. I am a very satisfied. I will definitely bring my car again at city world Hyuandai in the future!
LENNY R., Service Manager from City World Hyundai responded on 02/20/2019

Thank you appreciate the great review 

Look forward to seeing you again. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

VM
Vincent M.
Bronx, NY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Fast service
Friendly customer service.
LENNY R., Service Manager from City World Hyundai responded on 02/20/2019

Thank you we appreciate the great review

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

WC
William C.
Bronx, NY
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Service
Great service and organized and friendly.
LENNY R., Service Manager from City World Hyundai responded on 02/19/2019

Thank you we appreciate the great review and 
5 star rating. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

RC
Ruth C.
Virginia Beach, VA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Cruz
I arrived at my appointed on time, and was taken care of quickly and with courtesy'
LENNY R., Service Manager from City World Hyundai responded on 02/19/2019

Thank you appreciate your review and 5 star rating

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

HI
Hasan I.
Bronx, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2019 Category: Service
Transmission getting worse after repair
Went for a engine replacement and cameback with a new transmission buying bill.(They did the multipoint inspection 2/3 weeks ago before the engine repair and everything was okay).After the engine replacement on the delivery day they gave me a bill to get a new transmission from (advisor Elizabeth)
The manager (Lenny) was nice ,explained me everything over the phone but clearly denied to repair it without cost because that wasn’t under warrenty but the problem getiing worse after the engine replacement.So i didn’t go back to them cause i feel like it doesn’t worth going back cause there is no point and dont want another bill from hyundai.
LENNY R., Service Manager from City World Hyundai responded on 02/18/2019

Ok dont come back, We tried to help you but you did not bring car back in. Now wont help you. 

Not fair to keep giving us a poor survey 
Good Bye 


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

FH
Floyd H.
New York, NY
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Amazing service
Love coming to this service department.
Great service provided. Mallelyn was great
LENNY R., Service Manager from City World Hyundai responded on 02/15/2019

Thank you we appreciate you as our loyal customers. 

See you next time. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

FH
Floyd H.
New York, NY
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Excellent
Great service great employee great work very caring and concern workers
LENNY R., Service Manager from City World Hyundai responded on 02/15/2019

Thank you this survey is very important to us. 

We appreciate your kind words and great score. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

Verified Customer
Bronx, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Quick Fix
One thing I can count on every time I take my car for service it is QUICK SERVICE. I am generally out in an hour or less. The waiting area is clean with adequate seating and bathroom facilities. The office staff is friendly and the mechanics are respectful. I love the fact that the work area is clean, neat and orderly. The mechanics are neat and clean as well. A pleasant place for a woman to bring in her car for service.
LENNY R., Service Manager from City World Hyundai responded on 02/15/2019

Thank you! We try to provide a welcoming shop. 

Hope to see you again. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

PA
Peter A.
Bronx, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great service
Excellent service as always
LENNY R., Service Manager from City World Hyundai responded on 02/15/2019

Thank you appreciate you as our loyal customer. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

DH
Dioraida H.
Bronx, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great customer service
Omg this was the fastest I got service done there, I was impress. Pretty good service and efficient.
LENNY R., Service Manager from City World Hyundai responded on 02/15/2019

Thank you , glad we could provide efficient service 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

JS
Joyce S.
Bronx, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
The customer service
Great place
LENNY R., Service Manager from City World Hyundai responded on 02/15/2019

Thank you so much for the great review. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

MA
Miguel A.
Bronx, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
great customer service
nice staff
LENNY R., Service Manager from City World Hyundai responded on 02/15/2019

Thank you we really appreciate the great review ! 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

ML
Missael L.
Stamford, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Customer service
Jessica was amazing!
LENNY R., Service Manager from City World Hyundai responded on 02/12/2019

Thank you,  survey is very important to Jessica. 

See you next service, 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

VP
Visar P.
Bronxville, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Liked the service
I liked the service very much. Lorenzo checked my vehicle and he did a great job. The only downside of this location - waiting area. It is small, gross and coffee provided is mediocre. I truly believe they can do a way better job.
LENNY R., Service Manager from City World Hyundai responded on 02/12/2019

Thank you appreciate your comments 
Are looking to improve facilities. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

VW
Victoria W.
Nanuet, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Service Vehicle
I went there for a oil change for my 2018 Hyundai Sonata. Servicing attendant was friendly and helpful. The car was serviced in a timely matter. i am happy with the service received and would definitely return.

Victoria Wong
LENNY R., Service Manager from City World Hyundai responded on 02/12/2019

Thank you we hope to see you again. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

JG
Joel G.
Bronx, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
A first class experience
As a long time customer, I could not be happier with the level of service and professionalism.
LENNY R., Service Manager from City World Hyundai responded on 02/12/2019

Much Appreciated ! 

See you next service visit. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

AG
Alfonso G.
Bronx, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
FANTASTIC AND SPEEDY SERVICE WITH ACCURACY
IT IS VERY CONVENIENT FOR ME TO GET TO, AND THE SERVCE AND STAFF ARE GREAT
LENNY R., Service Manager from City World Hyundai responded on 02/12/2019

Thank you we appreciate the great review. 

Cityworld Service team

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

VO
Vickie O.
Bronx, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Happy customer
I take care of most of my car needs and maintenance here as they are always friendly and listen to my concerns. I always receive an explanation of what needs to be done before they proceedi and service is prompt.
LENNY R., Service Manager from City World Hyundai responded on 02/12/2019

Thank you appreciate the great review & 5 star 
rating 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

EH
Emilly H.
Bronx, NY
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
The Best of the Best
The courteous and professional attention I receive every time I bring my car in for service. Love love love the honesty. Great staff and management who make me feel I’m their #1 customer. They have been servicing my car for 13 years and I will not go anywhere else.
LENNY R., Service Manager from City World Hyundai responded on 02/11/2019

Thank you 
You know we appreciate you as our long time 
loyal customer. 


Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com

JR
Janet R.
Buffalo, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Amazing
The salesperson Diana she was professional and totally amazing.
LENNY R., Service Manager from City World Hyundai responded on 02/11/2019

Thank you we appreciate the great review and 5 star rating. 

Lenny Rodriguez
Service Manager
City World Hyundai
929-777-9075
Lenny@cityworldauto.com