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SureCritic / Cobb County Toyota
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Cobb County Toyota

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(7 Reviews)
-100
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Score Details

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
100%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(770) 988-6331
No Business Hours Provided

Business Hours

* No Time Zone provided
2111 Barrett Lakes Boulevard Kennesaw, GA 30144
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Cobb County Toyota's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(7 Reviews)
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Recent Reviews
SS
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Steve S.
Kennesaw, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2021
Rude, angry and unhappy
We have purchased 2 vehicles from this dealership in the last 4 years. We have used this dealership for all the service for those new cars. Yesterday, my 20 YO daughter brought her car in because it was making a strange noise. After a few hours the technician came out and told her it needed some repairs that were somewhat costly. She asked a couple questions and then the technician said give me a second. Thirty minutes later he came back and didn’t give her any written estimate or summary. She researched the cost of the repair online and found that Toyota was about 25% higher than another mechanic that we trust. The technician returned, she told him she was going to take it somewhere else. He was visibly angry. He complained that he had to put the car back together and would need to work late. She said he was pretty rude to her. He didn’t give her a summary of the recommended service even after she paid for the diagnostics. He basically wrote her off when she declined over priced service. I have always felt like the service center employees at this dealership didn’t like Thier job or didn’t like interacting with customers. But they have always completed the service effectively. I will no longer bringing my vehicle in for service at this dealership. I wouldn’t recommend this service center for work in the future. There are too many other reputable service locations in the area who value my and my friends business.
Not Recommended
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