Also Tom and the staff always seem to be able to pinpoint the problem in no time.
Hi Donna. I'm sorry we did not meet your expectations. We not only try to meet them, but we try to exceed them everytime. I did talk to my staff about your situation. When you came to our shop in brake related emergency without an appointment, we took a tech from an existing vehicle and immediately had him diagnose your issue. He delayed his lunch break to accommodate your needs. He was willing to delay his break further had you agreed to the repair, but you declined at that time. If you feel you were no treated properly during your visit, please feel free to call me personally to discuss this further.