BEEN IN BUSINESS SINCE 1999, WE DO STATE INSPECTION, FRONT END ALIGNMENTS, AC SERVICE, BRAKE SERVICE.BEEN IN BUSINESS SINCE 1999, WE DO STATE INSPECTION, FRONT END ALIGNMENTS, AC SERVICE, BRAKE SERVICE.
Usually I have a pleasant experience with Cortez Auto pros league city location. I took my car for a diagnostic test and left with a broken radio and a damaged fuse. The electrical lock system caused me not to be able to unlock my car and I had to pay a lock smith to get it open. Ray was rude and unapologetic. He passively said what I can do is pay $430 for a brand new screen “usually we charge for a diagnostic test” after telling me my radio was broken. He also rudely suggested I go to the junk yard to get a screen and that I am free to go the keys are in the car. Ray never apologized even after I called about not being able to get in my car. I understand people having a bad day so I was polite and thanked him. But I wouldn’t want anyone to experience his poor customer service, insulting comments and lack of respect. I speak Spanish and English anyone could have spoke with me about my car and made better suggestions. I was disappointed today and wouldn’t recommend Cortez Auto pros anymore.
RQ
Richard Q.
League City, TX
07/31/2024
0
Thanks , saved me again!
Thanks Roman ! Yall are the best! Each and every time ,i have something foul or different than your average mechanicle problem but yet i always go to Cortez Automotive .Why ?because they will STRIVE to find the problem and fix it in an adequate time! They dont bait and switch but offer a fair and honest price and besides that ,ive never had to return ,and im picky and sceptical. I saw these negative comments and say no way. Hey , no ones perfect but as for my go to guys ,you can not beat the service the price and the eagerness to treat everyone with professionalism
BJ
Bob J.
League City, TX
09/11/2023
0
Charged 3.25% for my debit catd
It is against the law to charge 3.25% for using a debit card.
EN
Erin N.
League City, TX
11/17/2021
0
Do not go here
I’ve been going here for years with a 3 different cars my Subaru I took to them Last week for radiator issues was told it was fixed got home and the leak was worse than it was found out they broke a piece of it off and did not tell me till I found out when I got home we’ll I took it back and they put a new radiator in supposedly and my car is now steaming and then they told me they will no longer guarantee warranties on any parts that they put on my car because my car is a old car it’s only from 2009. So watch out I will no longer take my cars there and if they break your stuff they will not fix it and there’s no blame your car so watch out these guys are scammers
KS
Khayla S.
Kemah, TX
10/27/2020
Would Not Recommend
I would strongly discourage anyone from getting a service done at Cortez Auto Pros and would recommend seeking an alternate auto shop.
I cannot speak to the service of all employed, but both of my experiences with Jacob within 24 hours have confirmed my decision to never return.
Yesterday, when getting an emission check, I waited 60-70 minutes for a 15-minute service because Jacob 1) "skipped the step" (their words) to input a year for my car and 2) input the wrong license plate number. As I was set to check out (thinking my car passed), I WAS THE ONE THAT NOTICED THIS WAS WRONG (not them) and asked for it to be retested with the correct details since I would need accurate details to get my Texas tag at the DMV.
Although I disregarded this as human error and moved on, unfortunately if I had not noticed the error, I would have 1) waited at the DMV (long lines!) only to have the emission check denied for inaccurate details, 2) needed to return to Cortez to properly redo the test, and 3) had to return to the DMV once again. PLEASE BE SURE TO DOUBLE CHECK YOUR PAPER WORK IF YOU DO CHOOSE TO WORK WITH CORTEZ.
As background, the Texas pass/fail emission standards vary based on the year of the car. Therefore it is important that they accurately input the year and not "skip the step" (their words) as Jacob did. My car failed the 2nd time (once the correct year was input).
Jacob was rude when I was asking to understand why it would pass the 1st time and fail the 2nd time. Again, this is based on years - I know nothing about cars, so I did not know that, but seems that this could have been avoided had the test been properly completed the first time. I dismissed this as human error and moved on. HOWEVER, MY EXPERIENCE TODAY, I CANNOT DISMISS.
Today, after waiting in the lobby for 10-15 minutes because no one was at the front desk, I finally found someone and asked for my FREE re-test. Jacob's behavior is why I will never return.
Obviously remembering me from yesterday and being annoyed with my 2 questions for why my car would pass then fail (how dare I seek to understand an error that HE made, I guess?) Jacob stared at me through the window of the "Employees Only" glass door for 1-2 minutes before "graciously" deciding that he would enter the waiting area and assist me.
After telling Jacob why I was back and asking for the pre-test that another employee has mentioned yesterday, Jacob said he didn't know what I was talking about. After asking him if it possible that he connect with the other employee regarding the pre-test, Jacob, without saying anything, walked away back to the garage. No acknowledgement that he would check. No acknowledgement that my test would be run. No acknowledgement whatsoever.
After waiting for 3-4 minutes and realizing that I wouldn't be acknowledged and my request would be ignored, I walked up the "Employees Only" glass window to see if perhaps Jacob was working with anyone.
Instead (and I won't forget this), he was leaning on a desk with nothing to do, with his legs crossed, staring directly at me and smirking. I pointed to my paperwork to see if he would come assist me. He continued to stare and smirk arrogantly, continuing to ignore me. This lasted 30-60 seconds, until I decided that this was not an auto shop that I wanted to patron.
I will not be back. Not even for my FREE recheck. I will be starting anew with a different auto shop. DISCLAIMER: I cannot speak to the customer service of others employed, but unfortunately Jacob is in charge of the emissions service, and that is the service that I need.
Unfortunately a bad employee can spoil the bunch and because of my series of negative experiences with this single employee, I will not return and dissuade anyone else against using them as well.
However, if you do choose to service with Cortez, I would advise 1) double checking all paper work - as they will not and it may be improperly done and 2) don't expect a high quality of customer service.
Not Recommended
MB
Margaret B.
Houston, TX
10/21/2020
Honest and reliable
My Son in law recommended Cortez to me after my Air Conditioning went out in my Equinox, the dealership in Clear Lake wanted approx 2800 to repair it, I was just placed on Furlough and the dealership had the attitude of take it or leave it. So, I took it! The guys at Cortez fixed it for just over a thousand, with a warranty of a year. Here we are 6 months later and blowing hot air, I took it back. They could have told me anything and charged me a huge fee, there was a pinhole leak and they searched until they found it. Using Freon for the tests. They fixed it and charged me nothing. Would I recommend these guys. Yes I would!
Recommended
PA
Paul A.
League City, TX
04/15/2020
Great attitude always honest and a lot of smiles
Great honest service for my seven cars, price is right
Recommended
TS
Tyler S.
League City, TX
03/18/2020
Overpriced and didn't honor a quote they gave
This place is charging way too much over there. A friend of mine got quoted for a tune-up for $305. When we get there they said it's going to be $407. They replaced spark plugs, spark plug wire set, air filter and fuel filter. That's way too much. The dealership was charging $119.95. We Will never go there again
Not Recommended
CW
Cindy W.
League City, TX
11/16/2019
i love this place
I live nearby the Cortez in League City and have used them for years for all my family's auto repairs, advice, inspections, etc. They have always been prompt, courteous, fair prices and repairs done right. I don't understand all the bad reviews, sounds like a different place to me!
Recommended
KP
Karen P.
League City, TX
11/04/2019
Owner
I would not recommend anyone to this place, he charge me $90 just to tell what he thpught was wrpng with my car and was going yo charge me a very high rate for the repair, i took my car to Muffit on Hghway 3, and gpt excellent service at half the price, stay away from this place!
Not Recommended
AC
Art C.
League City, TX
08/10/2018
Duh, I do know what's wrong with your car?
Towed car to Cortez never diagnosed after saying it could be your dist or your timing belt, or I hv bad gas, he said I don't know.had car towed bk hoses on injectors unhooked torn. screw on my valve cover missing windshield all full of. Fluid.gv Cortez bad review and he called me screaming at me upset about review. Stay away....
Not Recommended
RC
Ronald C.
Dickinson, TX
06/11/2018
BEWARE!
Dont take your car to Cortez.. I went for a simple radiator flush and ended up having my car towed to a real mechanic to get it running again... $400 in towing and repairs, and the owner Roy Cortez refuses to reimburse anything... Stay clear!
Not Recommended
DD
David D.
League City, TX
05/23/2018
Great Service for a long time
I have used Cortez Auto in League city for many years to service my personal, and company vehicles . Always fair, never dishonest, and I always leave my pistols in the trucks with no worry. Work always done on time, and pleasant people.
I cannot imagine the post about dishonesty. I trust there must be more to the story.
Recommended
SM
Shawn M.
Bacliff, TX
01/04/2018
THIEVES
I went into Cortez Auto Pro for a oil change. Once they pulled my truck around I notice that i had tools and my pistol missing right away. I brought it to the managers attention and he laugh and said his employees don't steal. I call the police and filed a police report with Texas City PD. The manager was a real a hole about the whole thing. CUSTOMERS BEWARE!!!!! THEY HAVE A GUN
Not Recommended
AA
Amber A.
Hitchcock, TX
10/31/2017
Terrible attiud
Man behind counter claimed my Car Dealer lied about the part I needed replaced would take less than a hour to replace.Im a woman but not stupid. I took it elsewhere. Ready in 30 min. No trumped up charges paid for dishonest work.
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