Crain Hyundai North Little Rock


Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

804 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.63636/5Overall Rating 4.63636/5Overall Rating 4.63636/5Overall Rating 4.63636/5rating 4.63636
Original
Overall Rating 2.68182/5Overall Rating 2.68182/5rating 2.68182rating 2.68182rating 2.68182
89% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Gordon A. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile "
Easy oil and filter change this time! I had a complete punch card, so this one was on the house!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/15/2017 05:32 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/15/2017

Thanks for the awesome review!


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Verified Customer on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
They were nice and respectful and didn't take forever to get my car serviced.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/14/2017 09:44 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/14/2017

Thanks for the great score. We are glad we were able to get your car serviced in a timely manner.


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Susannah S. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service visit"
Service was done in a timely manner and done great!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/13/2017 12:26 PM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/13/2017

Thanks for the 5 star rating, Susannah! We are working hard to make sure that the service we provide is timely!


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Deborah C. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I always receive great service with friendly personnel who seem to really care about the customer!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 10:05 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/12/2017

Thanks for the great review! We always do our best to support our customers!


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Scott G. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and People"
Crain Hyundai service is great. The sales team is good and follow though with any inquiry. Hyundai as a brand has some issues but this dealership is great and the service department is outstanding.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 07:19 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/12/2017

Good Morning Scott!! Thanks for the great review! We appreciate your business.

Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net

Latasha R. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Friendly staff members! They took care of me and I didn't have to wait long for the service to be completed.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 09:44 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/11/2017

Thanks for your kind words.

Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net

Verified Customer on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
They were very fast and friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/09/2017 01:53 PM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/11/2017

Thanks for the positive review.


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Brian L. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Just dropped by "
Stopped by for help with my key fobs. They went ahead and checked my car regarding a recall and did a 13(?) point inspection and changed my wiper blades while I waited. Not a long wait at all.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/09/2017 07:54 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/11/2017

Our staff always goes above and beyond to make sure that your vehicle is in the best condition. We really appreciate your continued business and your great rating.


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Jessica R. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy and courteous "
I got in and out in approximately half an hour. Everyone was helpful and super friendly. Work was completed to my satisfaction. The only disappointment was that my car didn't get washed but I was told they don't run a full staff on Saturday so I understand.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/08/2017 07:21 PM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/11/2017

Thank you for using our service department. We are happy that we could provide you with great customer service.


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful"
Very helpful, fairly fast considering the amount of cars they had, and nice and thorough.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/08/2017 02:28 PM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/11/2017

Thanks for the great review! We are happy to provide fast and helpful service to customers.

Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Walter G. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Serve of vehicle"
Everyone work as a team, which makes for a good working inviroment.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/08/2017 01:36 PM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/11/2017

Thanks for the great review. We have worked hard to create a dream team to make your experience the best.


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Robert K. on 12/07/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service & Recall"
My service advisor, Jacob, was very professional. He informed me at check-in about a new recall. He had the routine maintenance and recall work performed in a timely manner. I would also like to thank Jesse Poyer, for his time and effort, to solve the confusion about prior maintenance on this vehicle before I purchased the vehicle.

I would recommend the Service Department.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 01:41 PM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/08/2017

Thank you so much for the kind words. Jacob and Jesse always go above and beyond for our customers! Thank you for continuing to be a loyal customer!


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Glennera M. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service team.. "
The group they have there now are really good at listening and addressing any concerns. They make it easy to drop off my vehicle and the turn around time is very short. Great service team!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/07/2017 10:54 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/08/2017

We appreciate you giving us 5 stars!! Our service team really enjoys making people's service experience great.


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Mercedes A. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Relations"
The dealership is customer friendly, clean and efficient
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/05/2017 10:31 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/05/2017

Thank you for the review. We strive to be the best in customer service!


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Debbie B. on 12/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service"
My customer service was 5 star. The problem is that they din't repair the issue that I was having in the vehicle.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/05/2017 09:38 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 12/05/2017

Thank you for the positive review. We are happy to serve you. We will be happy to take another look at the issue an repair it. Thank you for being a loyal customer.


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Verified Customer on 11/28/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"."
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Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 11/28/2017 11:30 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 11/29/2017

I am sorry to hear that one item was fix and another problem was cause. Please give me a call at (501) 542-5108 or email me at jinaigordon@crainteam.net to tell me more about your experience.

 


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Robert B. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome, friendly, knowledgeable staff make this place great"
I came in for oil & filter change, tire rotation and my A/C not working. They had the problem sorted and repaired along with the other work completed well before 9:30 am. Great team!
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/28/2017 05:32 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 11/28/2017

We are glad we could make the repairs to your vehicle in a timely manner. We hope you are doing well in your vehicle. Thank you for your positive feedback.


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Deborah R. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AWESOME SERVICE DEPT!"
ALWAYS NICE AND HELPFUL
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/27/2017 11:33 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 11/28/2017

Thank you so mucch fro the kind words. We appreciate you as a customer.

Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net

Verified Customer on 11/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2015 Santa Fe Sport service visit"
Had major scheduled maintenance work done; great job!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/25/2017 08:44 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 11/28/2017

We are glad we could take care of your car!!


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
Jeffrey M. on 11/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
The people are always so friendly
Madly and ready to help.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/25/2017 07:05 AM
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Jinai G., Customer Relations Manager at Crain Hyundai North Little Rock responded on 11/28/2017

We enjoy helping our customers! Thanks for your continued loyalty!!!


Sincerely,

Jinai

Jinai Gordon
Customer Relations Manager
Crain Hyundai North
(501) 542-5108
jinaigordon@crainteam.net
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