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Crain Hyundai North Little Rock

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1,570 Reviews)
42
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
75
Total ReScores
4.6
ReScore Average
42
Net Promoter Score ®

Business Details

About

Crain Hyundai North Little Rock is staffed with expert technicians who provide quality Hyundai repair and maintenance. Crain Hyundai North Little Rock is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(888) 347-3074
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
5660 Warden Road North Little Rock, AR 72116
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(1,570 Reviews)

TB
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Trena B.
Searcy, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2022
0
Category: Service
Worst Ever
Made three different appointments to get a recall fixed and it is still not done. The last appointment I took off from work because they said the recall repair was not available on Saturday. Lost half a day of work and had to drive an hour to get there. Today their excuse was that the technician went home sick and none of the others could do the job. This was a scheduled appointment that I had an email confirmation for. They never called me to cancel the appointment so I showed up expecting the work to be done. They never offered me any compensation for my time, travel, or missing work. This recalled part can cause a fire if not repaired so one would think it would be a priority for them to get these vehicles repaired. I was told I could go to another location and try my luck there. Really sorry customer service. I will never buy a vehicle there again and never service my car there again!
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