Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

743 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


PP
PETER P.
Poland, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2014
well done
Prompt & well done.

JW
JOHN W.
Frankfort, NY
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2014
quick service
Thanks

CR
CHRIS R.
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2014
Brake Replacement
Once again the service at Creekview Automotive LLC was excellent. A job well done sent me on my way feeling and knowing with confidence that my car had been in good hands. Thank you

PP
PETER P.
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2014
prompt, well done
See above

BD
BEN D.
Utica, NY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2014
Great Job
Mike,
I was, as always, very pleased with the job yesterday. You might have to check to see if the oil filter needs tightening as I noticed a light spot on the garage floor this morning.
Ben

BC
BRIAN C.
Poland, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2014
Prompt, friendly & efficient service
Car was inspected on schedule without any delays or excuses. Thanks, Creekview.

GS
Gary S.
Cold Brook, NY
Mercury Milan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2014 Category: Service
Gary said they got him in and took care of his problem. They told him what they would do and they did it.
This review was collected via phone interview by Customer Research Inc.

DJ
DICK J.
Frankfort, NY
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2014
Professional work at good price
Completely satisfied

JW
JOHN W.
Cold Brook, NY
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2014
Fast, friendly, and efficient
Honest work.

MH
Mary H.
Utica, NY
Ford Taurus X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2014 Category: Service
Mary said the service has been good.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Poland, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2014 Category: Service
Spoke with Donna. She said this business is very efficient, conveniently located, takes them in on time and offers reasonable prices.
This review was collected via phone interview by Customer Research Inc.

JE
JACKLYN E.
Utica, NY
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2014
Dependable and Knowledgeable
Thanks for getting my car back on track. Juan is great.

WK
William K.
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2014 Category: Service
William said he has received good service and he will continue to use the business in the future.
This review was collected via phone interview by Customer Research Inc.

TF
Tim F.
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2014 Category: Service
Tim said the facility was excellent to work with and the staff was very friendly.
This review was collected via phone interview by Customer Research Inc.

RP
Rob P.
Frankfort, NY
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2014 Category: Service
Rob said this business does an outstanding job.
This review was collected via phone interview by Customer Research Inc.

MB
Marie B.
Newport, NY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2014 Category: Service
Marie said they are awesome, and always keep her informed. She stated she is comfortable with this business and trusts them.
This review was collected via phone interview by Customer Research Inc.

RP
RICHARD P.
Barneveld, NY
GMC Sierra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2014
expensive repair to have a resulting problem
We were disappointed that the $800 brake job resulted in a frozen caliper after we left the shop. You did make good on the labor but charged us for the replacement caliper.
Wonder if the job was not done right or original was not evaluated well to have resulted in the caliper to burn up after job was completed.
Michael H. from Creekview Automotive LLC responded on 08/25/2014

The primary failure point for calipers is between the piston and the o-ring which requires disassembly of the caliper to even check.  Preliminary observation of the caliper did not indicate any issue with the dust boot and some rust on the piston which is par for the course up here.  Test drive after new pads & rotors were installed did not indicate any overheating, pulling or any other signs of a caliper locked on.

Caliper life is influenced by a variety of different conditions that cant always be accounted for such as the effect of the varied road surfaces acting on that specific corner of the vehicle, frequency of preventative maintenance such as slide service, suspension setup & corner weight on that specific vehicle wheel during the vehicles operation, etc.  Some vehicles never need calipers, others only need one front one or others, like your rear brakes), have both the calipers locked on.  Id much rather your caliper issue have been one of the new rear calipers because then I couldve resolved the issue without any cost whatsoever due to the parts & labor warranty offered by my supplier.

I hope this helps you understand the issue with the caliper that we had on your last service.  I hope my discounts & offering the caliper replacement at the cost of just the part has made it easier to deal with the unexpected circumstance we found ourself in.  Please let me know if you have any additional issues or questions.


NJ
Nelson J.
Cold Brook, NY
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2014 Category: Service
Nelson said it was 5:00AM. His muffler fell off, and the business took him in right away. He has been a customer since Mike turned the key.
This review was collected via phone interview by Customer Research Inc.

LF
Lisa F.
Poland, NY
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2014 Category: Service
Lisa said she was also at this business a month ago. She had left and ended up with a flat tire. They took her vehicle right back and fixed her tire for her, which she really appreciated. They are very nice and helpful. She stopped going to another mechanic and will only go to this business from now on.
This review was collected via phone interview by Customer Research Inc.

BC
BRIAN C.
Poland, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2014
Always Dependable
Creekview took my car in immediately for emergency repairs so I could take a trip as planned. Thank You Creekview.

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