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Crossroads Auto Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,572 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
78
Net Promoter Score ®

Business Details

About

Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South
Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Westnedge facility was beginning to show its age, we relocated to our current location at 6230 Lovers Lane. Our new, state of the art building allows us to provide the same excellent service in a more convenient location.
...more

Categories
Car Maintenance, Oil Change, Auto Maintenance
Contact
(269) 327-4026

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6230 Lovers Lane Portage, MI 49002-4207
Crossroads Auto Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,572 Reviews)

HW
HOWELL W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Excellent- confident-
Dropped to discuss my rotors. Quick eye ball inspection revealed brakes look good. Let’s take a test Drive. I knew the pulsation was hardly noticeable but I had a long road trip coming up. They suggested new rotors, pads… in the front only. That did the job - no pulsating at all. Set for my trip.

BV
BRIAN V.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Went in for alignment and overall assessment.
I was given straight forward info on what I needed and what I didn't need. I appreciate they didn't try to over sell. I feel comfortable returning for work on my other vehicles.

JM
JASON M.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Great Service
Highly Recommend.

MS
MICHAEL S.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
9
Good job
Did a good job and let me know how things were going until the job was done. Let me know the final cost on the job and let me know by text when job was done.

MB
MIKE B.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2025
verified customerVerified Customer
10
Professuinal friendly Quick accurate and fair
The title is accurate of the service.

JM
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JERMAINE M.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
The best mechanics in Michigan Jamie boughte a cheeseburger while waiting 🎈
Best shop to go to for any kind of work on a vehicle
🙏🎈

TK
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TODD K.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Great Servie
I brought my car in for warning lights that had been going off. Come to find out my alternator was bad, which had previously been replaced by Crossroads. Jamie replaced it at no cost to me even though that warranty had recently expired.

KG
KAITLYN G.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Tires done right
Cross roads installed new tires to my car back in November 2024. Out of the blue last week I had some loss of tire pressure in one tire. When I called cross roads they immediately got me on the same day schedule, and took care of everything. The repair was quick and they found the issue in no time. The staff is professional and courteous always. A great auto shop!

LN
LITO N.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Fluid change went well
Changed my oil, brake & transmission fluid. Flushed my radiator. Car is running like a dream. Thanks Crossroads!

Verified Customer
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
0
Fast and friendly
The work was done under the price quoted and everyone was very professional. I’m a former technician and I was impressed

CS
CURTISS S.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
The best customer service and amazing work.
I had my front brakes and rotors replaced today at Crossroads Auto Service, and they did an amazing job. The employees are incredibly kind and welcoming, and they offer fair, competitive prices for all services. They also ensure a quick turnaround, getting you in and out efficiently. I highly recommend Crossroads Auto Service to anyone looking for excellent workmanship and outstanding customer service. This has been the best experience I've ever had at a car shop.

BB
BRENDA B.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Beyond Satisfied!
From scheduling my car’s appointment to picking it up, the customer service was excellent. I feel confident in the work that was done because of the experience and reputation they have. Also, my car was fixed much sooner than I expected and price was very reasonable.

JW
JERRY W.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Needed a new rear window wiper arm and blade. They ordered the part and installed all within a matter of a couple days.
They took care of installing a new wiper arm in a very short period of time.

TY
TROY Y.
Mendon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
I have to say that now it is all said and done very satisfied would highly recommend.
A1 service

NW
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NOELLE W.
Portage, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Oil Change
Very friendly as always! No one tried try upsell me on anything. They were efficient but quick!
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