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Crossroads Auto Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,600 Reviews)
78
Write a Review
Schedule Appointment

Score Details

5 stars
80%
4 stars
11%
3 stars
2%
2 stars
1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Westnedge facility was beginning to show its age, we relocated to our current location at 6230 Lovers Lane. Our new, state of the art building allows us to provide the same excellent service in a more convenient location. ...more

Categories
Car Maintenance, Oil Change, Auto Maintenance
Contact
(269) 327-4026
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6230 Lovers Lane Portage, MI 49002-4207
Get Directions
Crossroads Auto Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,600 Reviews)
Write a Review
Recent Reviews
BV
BOB V.
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Excellent auto repair and maintenance
Always great service
JS
John S.
Portage, MI
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
Category: Service
John said that they did a really good job and solved all of his problems.
Recommended
SL
gravatar
SHARON L.
Vicksburg, MI
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Fast & courtious
Great service,good prices,very friendly. When you call they get you right in. But in the email that gave the mileage since my last visit 20,000 miles less than it actually is. Not a big deal but…
Verified Customer
Portage, MI
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Wonderful service
Wonderful
KH
KARL H.
Portage, MI
Pontiac Vibe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
A pleased customer
Once again, I am very pleased with the service I received at crossroads auto service. I feel very comfortable when I leave my car with crossroads auto for maintenance and repairs.
JB
JASON B.
Kalamazoo, MI
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Excellent
They were able to get me in very quickly and get the job done very quickly. Very happy with the service and cost.

Will continue taking my cars there
CB
Connor B.
Kalamazoo, MI
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
Category: Service
Connor said it was quick, simple, they looked at it and knew what parts it needed before he dropped it off.
Recommended
TC
Tom C.
Kalamazoo, MI
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
Category: Service
Tom said they've always been good. They're always quick and fair, and always good to him.
Recommended
JH
JOAN H.
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Even though I had to be a little late, the folks who run Crossroads Automotive were super accommodating. Fair price. I will be using this establishment in the future
Wonderful service, fair price!
GS
GARY S.
Portage, MI
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Fast reliable service
Crossroads can always get me in for service. They are reasonably priced and always do good work. You always get friendly service with a quick turnaround on work.
BW
Barbara W.
Vicksburg, MI
GMC Acadia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
Category: Service
Barbara said they were polite, they did a good job and she was happy with it.
Recommended
OS
ORVILLE S.
Portage, MI
Cadillac CTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Great Service
They knew what was needed gave us a reasonable value plus a time frame to get it done. You can ask what your opentions are and you will get an honest answer. So thank you Mr Graham
JM
gravatar
JERMAINE M.
Kalamazoo, MI
Volkswagen CC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Amazing service
Good spirited hard working guys there get right to the issue no run arounds only shop I will ever go to 🤝😇
TY
TROY Y.
Mendon, MI
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Quick fix
They got right on my repair issue and finished quickly.
IM
ISIS M.
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Car emergency- Excellent experience
I had a car emergency that just occurred while driving home. I was able to bring it in the next day to get looked at praying it was an easy fix. The issue was minor and able to be fixed within an hour. Great customer service and I would highly recommend.
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