business image

Crouch Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(446 Reviews)
73

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
73
Net Promoter Score ®

Business Details

About

Crouch Automotive is a local family-owned automotive service and repair facility in Cecil County, Maryland. Our North East, MD location sits conveniently on Rte. 272N near the WalMart and the I-95 interchange. We also have a location in Rising Sun, MD. We work on all foreign and domestic cars and trucks up to about an F-550 size. We have Crouch Automotive is a local family-owned automotive service and repair facility in Cecil County, Maryland. Our North East, MD location sits conveniently on Rte. 272N near the WalMart and the I-95 interchange. We also have a location in Rising Sun, MD. We work on all foreign and domestic cars and trucks up to about an F-550 size. We have a state-of-the-art alignment machine and can handle anything you need from oil changes and tires to transmission and engine replacements. If you're looking for a mechanic you can trust and fair pricing, you've come to the right place. Welcome to Crouch Automotive! ...more

Categories
Auto Repair, State Inspection, Oil Change
Contact
(410) 287-5821

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
152 North East Rd North East, MD 21901

Affiliations

ASE
Crouch Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(446 Reviews)

TS
gravatar
TODD S.
North East, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2026
verified customerVerified Customer
0
Did not address Concern
I brought my car in to have a lean idle diagnosed. Usually this is accompanied by a p0171 code, but the code was cleared and did not show up during the diagnosis. Because the code was not found no diagnosis was done to look into the idle and 5 minutes after leaving my appointment the p0171 showed up. Did nobody look at the fuel trims to confirm? I see up to +40 long term trims at idle and came to this shop as a last resort as I've been trying to hunt down the source for months now and my concern was brushed off. In addition to this whoever drove the car lugged the engine to the point of the ECU pulling timing. I came in for an idle issue and was returned a car that was driven poorly, a $150 bill, and no new information on my lean idle. I am severely disappointed by this service.
Dale and Joanna C., Owner from Crouch Automotive responded on 03/26/2026 09:02 AM

Thank you for your business and for bringing this to our attention. I’m currently looking into your visit and have requested a copy of your paperwork and details, so I’ll be back in touch soon. It’s never our intention to charge for a diagnostic without actually diagnosing the vehicle, and you can trust we’ll make this right. As you mentioned, you’ve been dealing with this issue for months, so I think this sounds like it's more than a simple 1-hour diagnostic, but I’ll gather the information and follow up with you here shortly. Thanks in advance for your patience.

Sincerely,

Joanna Crouch

Crouch Automotive
410-287-5821

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