Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 874 Reviews )

ReScore Reviews™ (24)

ReScore
Overall Rating 4.6250013/5Overall Rating 4.6250013/5Overall Rating 4.6250013/5Overall Rating 4.6250013/5rating 4.6250013
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


LH
Lisa H.
Cedar Rapids, IA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Clean, friendly environment
My visit started with a friendly greeting at the service counter. The waiting room is very comfortable and my appointment was completed on schedule. When it was time to leave, an employee walked me to my car and asked if I had any questions before I left.
Jeff E., Parts/Service Director from C&S Hyundai responded on 11/18/2019

Lisa,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


JS
Jennifer S.
Waverly, IA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Thorough and Pleasant
Sam was the technician managing my service to get my oil changed and tires rotated/balanced. He was so polite and extremely thorough. I had two other questions not related to the exact service that brought me to C&S for service. He found the right people to assist who took care of my two other questions. My experience was very professional and customer service oriented!
Jeff E., Parts/Service Director from C&S Hyundai responded on 11/12/2019

Jennifer,

Thank you for taking the time to leave feedback.  We appreciate the compliments and your support  and business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Waterloo, IA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Best in service
Awesome car care as always
Jeff E., Parts/Service Director from C&S Hyundai responded on 11/12/2019

Thank you for taking time to post feedback.  We appreciate the compliments and your business.  if anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


LH
Leon H.
Aplington, IA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Prompt and reliable service
They discuss with me any extra things they find that need attention and let me decide if and when to have it done.
Jeff E., Parts/Service Director from C&S Hyundai responded on 11/11/2019

Leon,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


MD
Mary D.
Epworth, IA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Friendly, courteous service. They go above and beyond.
Great place. Have dealt there for 15 years.
Jeff E., Parts/Service Director from C&S Hyundai responded on 11/01/2019

Mary,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give me a call.

Jeff Exman
Parts/Service Director
319-291-7321


JB
Joyce B.
Cedar Falls, IA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Exceptional
In and out!! Always friendly
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/21/2019

Joyce,

It is always good seeing you.  As always we appreciate the business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


RP
Ronald P.
West Union, IA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
treated us right
friendly seems to care
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/21/2019

Ron,

Thanks for the feedback.  We appreciate the compliments and your business. If anything comes up just give us a call.  

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Sumner, IA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Very friendly service people. Free snacks would be great...fruit?
Always so fast. But when you rotate tires, shouldn’t they be put on opposite sides? Not just back to front??
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/21/2019

Thanks for the feedback.  We appreciate the compliments and your business. If anything comes up just give us a call.  I can have an advisor reach out to you in regards to your question.

Jeff Exman
Parts/Service Director
319-291-7321


KH
Kay H.
Waterloo, IA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2019 Category: Service
Easy acess
Easy to schedule and fast service , not a lot of waiting
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/14/2019

Kay,

Thanks for the feedback. We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


LB
Louis B.
Waterloo, IA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Great dealership
Friendly people every where.
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/11/2019

Louis,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Tripoli, IA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2019 Category: Service
Poor explanation
I felt very rushed & service was not explained even though it was just my first oil change on a new vehicle. Service was very prompt.
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/10/2019

Thanks for the feedback.  We appreciate your business and look forward to your next visit.  I'll have an advisor reach out to review the services performed.

Jeff Exman
Parts/Service Director
319-291-7321


EB
Earl B.
Waterloo, IA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Service
Fast friendly service.
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/09/2019

Earl,

Thanks for the feedback.  We appreciate the compliments and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


LH
Lisa H.
Cedar Rapids, IA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Great Service Department
I was greeted by friendly people upon arrival. The service area was very clean and tidy. I did not utilize the waiting room this time. The work was completed on time and at the agreed upon price. There were no surprises or pressure.
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/09/2019

Lisa,

It was great seeing you again.   We appreciate the compliments and your business.  If anything else comes up just give us a call.  Last but not least we look forward to your next visit.

 

Jeff Exman
Parts/Service Director
319-291-7321


CO
Connie O.
Allison, IA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Oil Change
Everyone is always so friendly and professional. I wouldn't go anywhere else!
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/09/2019

Connie,

It was great seeing you again.   We appreciate the compliments and your business.  If anything else comes up just give us a call.  

Jeff Exman
Parts/Service Director
319-291-7321


BM
Bonnie M.
Washburn, IA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
Friendly and got it done in a timely way.
Friendly and willing to help.
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/07/2019

Bonnie,

Thanks for the feedback.  It's always good seeing you.  If anything comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


JH
Jacob H.
Ackley, IA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Great service
Service department is awesome
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/04/2019

Jacob,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


RM
Ricky M.
Evansdale, IA
2008 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Great customer service
Service department was excellent in diagnosing a tire issue and fixing it.
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/03/2019

Ricky,

It is always good seeing you.  We appreciate the compliments and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


VA
Valerie A.
Waterloo, IA
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
Great car care
Thankyou for taking care of my car....it's nice too have a company who cares about it's customers...
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/01/2019

Valerie,

Thank you for taking the time to post feedback.  We appreciate the business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Waterloo, IA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
Great experience.
Great service and advisors.
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/01/2019

Thanks for the feedback.  We appreciate the business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


RW
Renee W.
Gilbertville, IA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019 Category: Service
Oil change and warranty work
Quick in and out
Jeff E., Parts/Service Director from C&S Hyundai responded on 10/01/2019

Renee,

Thanks for the compliments.  We appreciate your business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321