Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

749 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.4705859/5Overall Rating 4.4705859/5Overall Rating 4.4705859/5Overall Rating 4.4705859/5rating 4.4705859
Original
Overall Rating 2.375/5Overall Rating 2.375/5rating 2.375rating 2.375rating 2.375
96% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Waterloo, IA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Go the extra mile
Very satisfied with service

EB
Earl B.
Waterloo, IA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
service
friendly service.
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/15/2019

Earl,

It is always good seeing you again.  We appreciate the compliments and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Washburn, IA
2011 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2019 Category: Service
Dont go
Treat women like they are dumb. No explanation of service. Didn't address issue they said they would. 2 hour wait for transmission flush..nowhere to sit in lobby
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/14/2019

I'll have an advisor reach out to you.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Waterloo, IA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Headlight issue
Our headlights were aimed to the sky. Not sure how this happened, maybe from the factory this way. Called Jacob, got it in right away and got it fixed, no problems.
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/12/2019

Thanks for the feedback.  We appreciate the support and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


TD
Thomas D.
Manchester, IA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
The employees are friendly and knowledgeable.
Service is always fast and efficient. Comfortable lounge area.
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/12/2019

Thomas,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Waterloo, IA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Friendly and helpful staff
Great experience with C&S for a car repair. The issue caused the need for a loaner car as parts were on back order for a few days- staff supplied me with an excellent loaner and kept me aware of the status of my repairs. Everyone was extremely friendly and a pleasure to conduct business with. Definitely recommend!
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/12/2019

Thanks for the compliments.  We appreciate your business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Cedar Falls, IA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Amazing!
We had just gotten done with the super cold week. My car still had snow. Took them 45 minutes for oil change! I though it would take longer for them to do it since they had to get rid of some of that snow. Great job
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/07/2019

Thanks for the compliments.  We appreciate your feedback and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


LL
Laurie L.
Cedar Falls, IA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
The customer service
In Waterloo Iowa they have personalized service! Very friendly and explain items in a manner that is understandable
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/06/2019

Laurie,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


AG
Arthur G.
Grundy Center, IA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Did their job well
Friendly and wanted to.do.the work
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/04/2019

Arthur,

Thank your for taking the time to post feedback.  We appreciate your time and business.  If anything else comes up you know where to find us.

Jeff Exman
Parts/Service Director
319-291-7321


JM
James M.
Cedar Falls, IA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Fantastic Service, as always
THUMBS UP to the C&S Service Dept.
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/04/2019

James,

Thanks for feedback.  We appreciate the compliments and your business.  If anything comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


RS
Robert S.
Waterloo, IA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Friendly
Done in a timely matter
Jeff E., Parts/Service Director from C&S Hyundai responded on 02/02/2019

Bob,

It's always good seeing you.  Thanks for the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Harpers Ferry, IA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Timely and courteous
We really appreciate that they worked us in when we arrived early after our two hour drive to get there!
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/30/2019

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Clear Lake, IA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Oil change service
Quick,friendly,professional service!
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/29/2019

Thanks for the feedback.  We appreciate the compliments and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


ML
Merriam L.
Waterloo, IA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Best Service Department out there
Always a pleasure to visit C&S Car Co Service Department. They all make you feel valued and are very friendly and accommodating. Service advisors always let you know exactly what will be done and the cost. Best customer service ever! Thanks to Jeff and his entre staff!
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/28/2019

Merriam,

It's always good seeing you guys.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


LS
Lana S.
Castalia, IA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Service convenience
We live over an hour away, and we were able to get in without an appointment for an oil change, computer update, and a question about a vibration. This was a tremendous time and fuel savings for us. Thank you.
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/24/2019

Lana,

It was good seeing you guys and I'm glad we could help.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


DK
Debra K.
Waterloo, IA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Friendly Service
Staff are thorough and friendly.
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/23/2019

Debra,

Thank you for taking the time to leave feedback.  We appreciate the compliments and your business.  if anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


LJ
Larry J.
Cedar Falls, IA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Excellent
The personal touch of the service staff... very accommodating to my needs!!! Thank you !!!
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/21/2019

Larry,

Thanks for the feedback.  We appreciate the compliments and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Dunkerton, IA
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Very clean and knowledgeable
Knowledgeable and listen to your car problems to get them all fixed.
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/18/2019

Thanks for the compliments.  We appreciate your business and look forward to your next visit.

Jeff Exman
Parts/Service Director
319-291-7321


JI
Jo I.
Waverly, IA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Always answer questions and do not pressure you
Efficient service
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/18/2019

Jo Irene,

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321


Verified Customer
Parkersburg, IA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Friendly employees
Great service
Jeff E., Parts/Service Director from C&S Hyundai responded on 01/16/2019

Thanks for the feedback.  We appreciate the compliments and your business.  If anything else comes up just give us a call.

Jeff Exman
Parts/Service Director
319-291-7321