Business Solutions
SureCritic / Auto Maintenance / Custom Service
business image

Custom Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(113 Reviews)
-100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
92%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

We service and repair all makes and models. We have been in business for over 22 years. We strive to provide the best customer service possible. We service and repair all makes and models. We have been in business for over 22 years. We strive to provide the best customer service possible.

Categories
Auto Maintenance, Oil Change, Tires
Contact
(508) 285-6644
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
32 Rear West Main Street Norton, MA 02766-2714
Get Directions
Custom Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(113 Reviews)
Write a Review
Recent Reviews
AL
gravatar
Amelia L.
Norton, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2020
It may have been good but not so anymore...
I took my car here because he had lots of glowing reviews from Norton folks online. I was told I needed front brakes when I had an oil change done elsewhere. When I called to make the appt Chris said he'd check them out and if they didn't need to be done he wouldn't do them. I want to say he never mentioned a fee for this. I dropped my car off, the next day he called to tell me he thought my brakes could wait another 6 months or longer. Well that's good news. Then he told me my car battery was dead. This was weird because it was a year old and I hadn't had any problems at all. He said he took it out, tested it and it wouldn't hold a charge. It was under warranty so before buying a battery from him I called the place I bought it and asked if I could return it for a refund. They said no refund only a replacement. My son picked up my dead battery from Custom Service and we went to exchange it. They thought it was weird it would just die but sure enough it wouldn't take a charge and they gave me a new battery. I went back to Custom Service and Chris put the new battery in. Then I got the bill. I was charged almost $50 to look at my brakes. I wasn't told I would be charged to look at them when I made the appt. It does say if I have the brake work done he would credit it to the work but I have doubts he will do that 6 months or longer from now. I was also charged another almost $50 to remove, test and reinstall a battery. That is ridiculous. He also gave me a price for tires, $750. I declined and now I'm getting the exact same tires done elsewhere for $500. I think I agree with others, this guy is only good to people he knows. Good on you for getting $100 from me, hope it lasts a long time, I won't be going back.
Not Recommended
Businesses Near You
Route 1 Automotive & Tire
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(864 Reviews)
Robertson's Auto Service
97
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,113 Reviews)
Landes Family Auto Sales
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(354 Reviews)
Dorman's Auto Center Inc
89
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,532 Reviews)
Living The Dream Auto Care
90
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(133 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.