business image

Cutshaw Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,663 Reviews)
79

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
4.5
ReScore Average
79
Net Promoter Score ®

Business Details

Categories
Contact
(804) 355-6666

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3101 W. Broad Street Richmond, VA 23230
Cutshaw Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,663 Reviews)

EL
gravatar
ELEANA L.
Richmond, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/23/2017
verified customerVerified Customer
Do Not Reccomend
After taking my cars to Cutshaw for years, I'm sorry to say I won't be going back. Someone at the shop ripped the front seat cushion inside my car, then denied doing it later with a very detailed cover story. About an hour after leaving the shop and racking my mind trying to figure out what happened, I'm 100% certain they damaged the car (naively I believed their cover story of "you must not have noticed it." BS. I would have noticed a tear in my cushion and their detailed cover story was a little to detailed and constructed). I left a message at the shop for the owner to call me - 24 hours later and no call back. I doubt they'll own up to the damage and that's incredibly disappointing. I've noticed a handful of very small red flags over the last couple of years but this was incredibly disappointing. I can't help but feel that being a young, friendly, nice woman didn't play into their decision to take advantage of me. I DO NOT reccomend this business. Stay away before they screw you like they did me.
Not Recommended
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