Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

612 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 4 days ago

Reviews


EM
Eunice M.
Wausau, WI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Eunice said that they've been going to the business for quite some time already. They know what they're doing and they do a good job
This review was collected via phone interview by Customer Research Inc.

VL
Virginia L.
Wausau, WI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Virginia said the business does very good work at a fair price. She does like the fact the waiting room is now convenient and the coffee is good.
This review was collected via phone interview by Customer Research Inc.

SA
Shan A.
Wausau, WI
Scion xB
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Shan said the customer service was great. He said the only issue he had was the fact that he received an advertisement for free brakes and when he went in they denied having sent out the advertisement.
This review was collected via phone interview by Customer Research Inc.

AM
Austin M.
Wausau, WI
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Austin said the customer service was excellent.
This review was collected via phone interview by Customer Research Inc.

JH
JEFF H.
Rothschild, WI
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018
Been coming here 20-years; it used to be better
My 4-stars is mainly due to past service, which was always outstanding. However, I was recently disappointed. After about a 6-month hiatus while the business was going thru many changes and renovations and it was difficult to get an appointment, I finally returned after receiving some mailings with offers; one being a free vehicle inspection and another for free brakes. I wrote down three specific issues I was concerned with on the vehicle and asked they be checked. When my vehicle was "done" I realized that none of the concerns had been checked, and when I asked about it the service advisor just said "more diagnosis would have to be done at another time." It was also determined that my brakes were "good enough" and the free brakes offer wasn't needed. I had waited while the inspection was performed and could have easily been asked/advised of anything. That appointment accomplished basically nothing. I don't normally like to complain especially about a place I've been going to for 20-years, but since they asked for my "input" I figured I'd give it honestly.

KF
Karen F.
Wausau, WI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Karen said this business treated her very well. She stated she was made comfortable and didn't get the feeling she was being over charged. Their work has always been good.
This review was collected via phone interview by Customer Research Inc.

KM
Kala M.
Wausau, WI
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Kala said the business was always kind and on top of things, they were honest and did not overcharge her.
This review was collected via phone interview by Customer Research Inc.

RS
Roger S.
Wausau, WI
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Roger said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

JP
JAY P.
Wausau, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Dale and Chad
Great job again!
Brakes don't grind anymore
I like the new tires
Keep up the good work!

RL
Rhonda L.
Wisconsin
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Rhonda said the staff at this business did a good job. They were very polite and they had snacks in the waiting area.
This review was collected via phone interview by Customer Research Inc.

DA
DEBBY A.
Wausau, WI
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
The friendly helpful staff
This is the only place where I feel I can trust what I am being told

DS
Don S.
Wisconsin
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Don said this was his first time with the business and he was quite satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

HJ
Helen J.
Wausau, WI
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Helen said the staff was so friendly and squeezed her in and gave her an appointment within an hour. They were so nice and pleasant and she liked their hospitality. They gave her coffee while she waited.
This review was collected via phone interview by Customer Research Inc.

SW
Shannon W.
Wausau, WI
Chevrolet Captiva Sport Fleet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Shannon said that they got her in quickly and got her vehicle done fast.
This review was collected via phone interview by Customer Research Inc.

JR
Jean R.
Schofield, WI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Jean said she was pleased with the business. They do good work and she never has to wait for too long. They are very friendly.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Wausau, WI
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Jim said the employees were polite. They provided good service. They completed service promptly.
This review was collected via phone interview by Customer Research Inc.

NG
Natalie G.
Rothschild, WI
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Natalie said everyone was very friendly and she was able to get in quickly. The work turned out great as well.
This review was collected via phone interview by Customer Research Inc.

MN
Maureen N.
Wisconsin
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Maureen said that the place did what she needed them to do promptly.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wausau, WI
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great customer service and knowledgeable mechanics (and a nice touch providing a beverage while customer waits)
Great job!

JP
JAY P.
Wausau, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Speedy service
Chad did a nice job

Owner was MIA

Ha Ha