Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

231 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


LC
Leslie C.
Cottage Grove, OR
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017
Great service
Every time I take my car for an oil change I feel like I am getting special treatment. Rodney is always friendly and helpful, listening to any concerns and then reporting back on what he has discussed with Jeff. They always wash my car and let me know of anything that might need addressing in the future.

DD
Deana D.
Cottage Grove, OR
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
Deana said the customer service was good, but she's still having issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.

IP
IVA P.
Cottage Grove, OR
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017
Great Service!
The young men are knowledgeable and professional, thorough and easy to talk to.
My car was washed before I was called about picking it up, even though it was freezing outside!
They even came to my home and picked me up; took me back to the shop to pay for/pick up my car. :)

GH
Gifford H.
Cottage Grove, OR
Chevrolet S10 Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
Gifford said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TA
Tracy A.
Creswell, OR
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
Spoke with Tracy. She said the work was done in a timely manner. The vehicle was in great condition when she got it back. The price was great.
This review was collected via phone interview by Customer Research Inc.

RS
RICHARD BETH S.
Cottage Grove, OR
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017
D&D Team is GREAT!
As always, you guys are GREAT!!!
Thank you for replacing the bulbs of the tail lights...at no charge, too! One other reason why you guys are GREAT!!!
We will continue referring our friends to you.
Hope your holidays are happy and memorable.
beth and Richard

JW
JAN FAITH W.
Cottage Grove, OR
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017
Great local auto repair and service shop
D&D Auto is an excellent local repair and maintenance shop. They are well equipped to do everything from routine service to major repairs. Staff is very well trained, friendly, and they do what you ask them to. Appointments are available in a short time and work is completed in a very professional manner.

JC
Judith C.
Cottage Grove, OR
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017 Category: Service
Judith said the technician who assisted her explained what was wrong with the vehicle. In addition, they provided her with a ride to and from their facility.
This review was collected via phone interview by Customer Research Inc.

LB
Les B.
Cottage Grove, OR
GMC Sonoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017 Category: Service
Spoke with Les' wife. She said Jeff provided great service. They treat their customers greatly.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Cottage Grove, OR
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
James said this business is the only one he trusts with his vehicle.
This review was collected via phone interview by Customer Research Inc.

SH
Samantha H.
Cottage Grove, OR
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Samantha said she went to get wheel bearings. She took her vehicle in on a Monday morning and she did not hear back from the staff all day. She called them at 4:30 p.m. and they told her they got the wrong part. They were supposed to have her vehicle fixed by Tuesday. It was still not repaired. On Wednesday, she decided to go pick her vehicle up. She noticed that her vehicle started to drive funny. Once she got home she realized the lug nuts on her back tires were very loosely screwed in. She took her vehicle to another business to get the alignment that this facility was supposed to do. She will not go back to this business for service.
This review was collected via phone interview by Customer Research Inc.

HT
Heather T.
Cottage Grove, OR
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017
Excellent customer service!
Consistent excellent customer service. They have a van that can take you home or to work after you drop off your vehicle. Plus they wash your car when they are done with the oil change.

GS
Gene S.
Cottage Grove, OR
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017 Category: Service
Gene said the business had decent people who did a good job.
This review was collected via phone interview by Customer Research Inc.

MN
Michael N.
Cottage Grove, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017 Category: Service
Michael said their quality of work was phenomenal.
This review was collected via phone interview by Customer Research Inc.

BB
Bernice B.
Drain, OR
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017 Category: Service
Bernice said the service was very nice. She was very pleased with this business. They were very polite and good. They made her feel very comfortable. They jumped right in and they ordered the parts they needed. They fixed her vehicle. They had to replace a part and when they started on it she had to wait less than an hour.
This review was collected via phone interview by Customer Research Inc.

SW
SAMANTHA W.
Cottage Grove, OR
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2017
These guys are so kind, very knowledgeable, provides quality service, honest and just make the whole experience wonderful.
5 out of 5

RC
Richard C.
Cottage Grove, OR
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Spoke with Pat. She said the staff got right to the problem and it didn't take them very long to fix it. She was pleased with the work they did.
This review was collected via phone interview by Customer Research Inc.

JL
Jeremy L.
Cottage Grove, OR
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Jeremy said the business did a great job, and they were cheaper than he expected. They provided good customer service.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
Cottage Grove, OR
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017
Professional, courteous, above standard.
The repair shop I trust!

RL
Ron L.
Cottage Grove, OR
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Ron said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 101 - 120 of 231 in total