Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

716 Reviews

98% Would Recommend
Latest Review 13 days ago

Reviews


SE
SHARON E.
Topeka, KS
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Really good service
I found my tire was flat, and, unable at my age to do anything I called Darrell's as that is where my car is maintained and they have AAA pickup. They were on time as scheduled and when the car was taken to their place the service was fast and polite. I'm glad, as a senior, I can trust these people.
Kevin C., owner from Darrell's Auto Service responded on 07/20/2018

Sharon,
We are so happy to hear we were able to help and in a timely manner.  Being trustworthy is a huge part of what we want to be for our customers, so it is great to hear you feel comfortable with us. Thank you fory our business!


MW
Michael W.
Scranton, KS
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018
Great and friendly service
Friendly service, free ride to work and the price was fair. They changed my oil and did a brake inspection. I have had other work done here and it’s always been right the first time and competitively priced. I have recommended them to my friends and coworkers.
Kevin C., owner from Darrell's Auto Service responded on 07/20/2018

Michael,
Thank you for your review. We are so happy to hear that your experience with us was great, as we strive to go above and beyond for each customer.  Feel free to give us a call for any future car care needs, we'll be here!


KS
Ken S.
Topeka, KS
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Ken said he's always been satisfied and the business had fair prices.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/20/2018

Ken,
thank you for your continued business and support, we truly appreciate customers such as yourself, you are what keeps small businesses going!


KR
Karol R.
Topeka, KS
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Karol said the staff take the time to do a good job. They are quick to answer her questions.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/20/2018

Karol,
We appreciate your review and are happy to hear about your experience with our staff, as we strive to provide the best quality products and service at all times.  Thank you for your business!


JS
John S.
Topeka, KS
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
John said he was happy with the service he received. The staff were very polite.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/20/2018

John,
Thank you for your business, we are happy to hear that your experience with our staff and services was a great one.  Please feel free to reach out if you have future car care needs.


BV
Bob V.
Topeka, KS
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Bob said he was referred to them, and he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/20/2018

Bob, we are glad to hear that you were happy with our services and team.  Please let your referral know we thank them for bringing you to us, and we also thank you for your business! Please feel free to come on by anytime you have car care needs.


TS
Trevor S.
Topeka, KS
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Trevor said the staff did a good job. The only issue was that since it was busy during his service, there was a misunderstanding. Jess did a good job.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/03/2018

Trevor,
We apologize for any misunderstanding and happy we were able to get your vehicle serviced in a timely manner.  Thank you for your business.


PB
Patty B.
Topeka, KS
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Patty said the service went smoothly. She was happy with her service.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/03/2018

Patty,
We are so pleased to hear that you had a great experience with our staff and the work done, as we strive for the best quality products and service at all times.  We hope to see you back. Thank you for your business!


RP
Roy P.
Topeka, KS
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Mary. She said she has always received good service. The staff was very courteous.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/03/2018

Mary,
thank you for always being a loyal customer to us, we appreciate you!


DB
Dean B.
Topeka, KS
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Dean said the staff took care of him. He was pleased with what they did, everything worked out right. The service was good. They were pleasant and good to work with.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/03/2018

Dean,
We are happy to hear you had a great experience with us as we strive for the best quality products and service at all times.  We hope to see you back. Thank you for your business!


KS
Ken S.
Tecumseh, KS
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Spoke with Carol. She said her husband has used them for years and years and years. They are a good business to patronize. Also, they are very accommodating, which she appreciates.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 07/03/2018

Carol,
We appreciate you and your husbands years of customer loyalty to us, its customers such as yourself that keep local businesses running.  Thank you for your business and many more years to come!


TL
Tessah l.
Topeka, KS
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2018 Category: Service
Tessah said she was charged too much.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 06/08/2018

Tessah,
Sorry you feel you were overcharged. The invoiced amount was exactly what the estimate was for that you approved. We dont necessarily use the chaepest parts on the market , but we do stand behind our work for two years or 24,000 miles.


GT
Grace T.
Topeka, KS
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Grace said the business provides affordable service.
This review was collected via phone interview by Customer Research Inc.

RB
Russ B.
Topeka, KS
Buick Riviera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Russ said they are the best in town.
This review was collected via phone interview by Customer Research Inc.
Rebecca C. from Darrell's Auto Service responded on 06/04/2018

Thank you Russ, we appreciate you!


TB
Taylor B.
Kansas
Ford Fusion
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2018 Category: Service
Taylor said the staff were rude to him.
This review was collected via phone interview by Customer Research Inc.
Rebecca C. from Darrell's Auto Service responded on 06/04/2018

Taylor, we are sorry to hear about the experience you had with our staff and would like to get some more details from you in order to handle the situation.  If you could, please give us a call so we can further discuss your experience.  Thank you for your business.


DB
David B.
Topeka, KS
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
friendliness of staff
friendliness, prompt service no excessive waiting, listens to questions on vehicle and help with solving the problem you mayu have with car
Kevin C., owner from Darrell's Auto Service responded on 05/30/2018

David, thank you for your feedback.  Your review speaks to the level of service we strive to provide at all times.  Thank you for your business with us.


BM
Barbara M.
Croton, OH
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Barbara said the business was wonderful and worked with her to get her vehicle back.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 05/30/2018

Barbara, we are so happy we were able to come up with a sultion and help you, as we strive to provide the most honest and helpful infromation to our customers at all times.  Thank you for your business!


JS
Jeff S.
Topeka, KS
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jeff said they do good, honest work.
This review was collected via phone interview by Customer Research Inc.
Kevin C., owner from Darrell's Auto Service responded on 05/30/2018

Jeff, thank you for your feedback and continued business with us, we truly appreciate it.


AB
Adam B.
Topeka, KS
Toyota Celica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Adam said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.
Rebecca C. from Darrell's Auto Service responded on 05/09/2018

Thank you Adam, we appreciate you and your business with us!


BD
Barbara D.
Topeka, KS
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Barbara said the staff filled her vehicle with gas and checked her tires.
This review was collected via phone interview by Customer Research Inc.
Rebecca C. from Darrell's Auto Service responded on 05/09/2018

Barbara, we are happy to have you as a customer, thank you for your business.