Verified CustomerThank you for the feedback regarding you recent purchase here at Dean Team Hyundai. We are very sorry to hear that your experience was less than 5 stars. Here at Dean Team Hyundai we take the health, safety and wealfare of our associates and clients very seriously. In addition, we take exceptional pride in our service after the sale, to include taking care of the NFC card. We understand there are immense logistical challenges across the country and this has had a direct impact on the timeliness of the delivery for your vehicle. We thank you for your patience and support during this time period. We take our feedback very seriously, it is extremely imortant that we speak with you. Please call 636-591-0500 to speak directly to Ed Gerardo, Sales Manager or Matt Kuhn General Sales Manager.
My wife is an MD, so it's galling to see a customer facing organization, Dean Team, completely ignore public health orders by having NONE of their employees masked.
When I was there, there were elderly customers with masks on, but Dean Team employees couldn't even be bothered to mask up for them. I'm sure there's some weird political angle to it, but I just don't understand at least wearing masks for the customers that are taking things seriously.
Anyway, we'll be recommending against Dean Team to our coworkers and networks. It's annoying to have given them money, but hopefully we can at least help divert future business to other dealers that actually care about their customers, community, and health care systems.