Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1579 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 3.3611122/5Overall Rating 3.3611122/5Overall Rating 3.3611122/5rating 3.3611122rating 3.3611122
Original
Overall Rating 1.9428574/5rating 1.9428574rating 1.9428574rating 1.9428574rating 1.9428574
93% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


AP
Ashley P.
Madison Township, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Friendly
Friendly workers short wait times
Adam A., Service Manager from Dickson City Hyundai responded on 07/16/2018

Thank you for the great review!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

SB
Stephen B.
Scranton, PA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Sonata oil change
Done perfectly and promptly
Adam A., Service Manager from Dickson City Hyundai responded on 07/16/2018

Thank you for the great review! We look forward to seeing you again!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

GD
Gilbert D.
Union Dale, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
No hassle
My hood cable had come loose at some point so the technician had to fix it before he could change my oil. No extra charge, just a little extra time.
Adam A., Service Manager from Dickson City Hyundai responded on 07/16/2018

We always try to go above and beyond for our customers! Thank you for the great review!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

Verified Customer
Scranton, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Excellent as usual
N/A
Adam A., Service Manager from Dickson City Hyundai responded on 07/16/2018

Thank you for the great review! We look forward to providing you an excellent service experience again!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

KG
Kenneth G.
Browndale, PA
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Quick and simple
Got me in ...We’re very polite....Got me out quickly.
Adam A., Service Manager from Dickson City Hyundai responded on 07/16/2018

Thank you for the great review!
We appreciate your business!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

Verified Customer
Clarks Summit, PA
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Finally
For once I was not there for a long time! Pleased with that. Every other time I have been there, the average wait time has far exceeded any other place I’ve been and it was rather ridiculous. But this time my oil change only took 20 minutes, like it should and not 2 hours like it has in the past at Hyundai.
Adam A., Service Manager from Dickson City Hyundai responded on 07/16/2018

We appreciate your feedback as we improve our service department. We try to always respect your time. Thank you for the great review!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

JM
Jose M.
Olyphant, PA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Excelent servis
Great to see bilingual staff and kind people assisting you.
Adam A., Service Manager from Dickson City Hyundai responded on 07/12/2018

Thank you for the review

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

WY
William Y.
Falls, PA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
SERVICE WITH A SMILE
Always helpful looking out for me and my vehicle. Always a happy face and smile to greet me when I arrive.
Adam A., Service Manager from Dickson City Hyundai responded on 07/11/2018

We appreciate your loyalty as a long time customer.
Thank you for the great review!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

JB
Joseph B.
Carbondale, PA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Good service and nice people
Great quality work and very fast service
Adam A., Service Manager from Dickson City Hyundai responded on 07/11/2018

Thank you for the great review!! We appreciate your business!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

Verified Customer
Dickson City, PA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
ELANTRA "CHECKUP"
VERY GOOD SERVICE, TIMELY, VERY SATISFIED
Adam A., Service Manager from Dickson City Hyundai responded on 07/11/2018

Thank you for the great review!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

CH
Cindy H.
Nicholson, PA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
My 2018 Elantra
Quality vehicle with high quality service at a fair price and no bullshit.
Adam A., Service Manager from Dickson City Hyundai responded on 07/09/2018

Thank you for the review

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

RC
Renee C.
Meshoppen, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Good Customer Service
Sometimes things go wrong with your ride, sometimes it's out of any persons control. Knowing that you have a dealership that will take an extra step is relieving. Hooked us up with a loaner while our warranty was being fulfilled, excellent.
Adam A., Service Manager from Dickson City Hyundai responded on 07/09/2018

We appreciate your business and thank you for the great review!!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

DC
Donny C.
Wilkes Barre, PA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Car service
Good customer service in a timely fashion
Adam A., Service Manager from Dickson City Hyundai responded on 07/06/2018

We understand your time is very valuable! Thank you for the great review! We look forward to seeing you again!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

DC
Debra C.
Mayfield, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Friendly people
It was excellent
Adam A., Service Manager from Dickson City Hyundai responded on 07/06/2018

Thank you for the great review! We look forward to seeing you again!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

JM
Joan M.
Clarks Summit, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Did right by their name
My issue has been resolved. They were very kind and understanding about the entire thing. They also offered me a rental which I’m very happy about since it didn’t mess my plans for the day up. Thank you Hyundai I appreciate it! A Special shout out to Adam and Fernanda for making sure it was done correctly 😃👍

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2018 Category: Service
Service
I am always very happy with the service I receive at Hyundai. I return there many times for service and to purchase new vehicles. I was a little disappointed with the service I received my last visit. My car was there for an entire day for a detail and added 2 services. The main reason was the detailing and an oil change and sensor replacement was added on after that since they had the car already. When I picked up the car, everything was done but the detailing!!! I was very disappointed. They are making good on it by rescheduling it and giving me a car rental.
I have always had great service here so this was a little disappointing.
Adam A., Service Manager from Dickson City Hyundai responded on 07/06/2018

I apologize about your service experience! I know we have set up another appointment to have the detailing taken care of. I will be contacting you about your vehicle when you drop it off next week. Once again, I apologize about the detailing. Thank you.

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

MT
Michael T.
South Abington Township, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Sonata Turbo
Adam & Launi are always ready to help. They had paperwork ready for me when I arrived for my appointment and my car sent to the garage with no delay . Tom (awesome mechanic!) got my inspection and oil change completed and had me back on the road in no time .
Adam A., Service Manager from Dickson City Hyundai responded on 07/06/2018

Thank you for being a loyal customer! We appreciate your business! Thank you for the great review!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

JA
Jennifer A.
Pleasant Mount, PA
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
My overall
Service was get the people that I talk to are get
Adam A., Service Manager from Dickson City Hyundai responded on 07/06/2018

Thank you for the great review! We appreciate your business!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

GS
Gini S.
Dallas, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Excellent service
Sercice Dept is great and very thorough. They even fixed a recall that I hadnt recieved notice of.
Adam A., Service Manager from Dickson City Hyundai responded on 07/05/2018

I am glad to hear you had a great service experience! Thank you for the great review!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

JB
John B.
Olyphant, PA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
John
The girl was very nice made me feel welcome
Adam A., Service Manager from Dickson City Hyundai responded on 07/05/2018

Thank you for the great review!

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000

IM
Ida M.
Scranton, PA
2012 Hyundai Santa Fe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/04/2018 Category: Service
Waste of my time
Why make appointments when u dont go by them
Adam A., Service Manager from Dickson City Hyundai responded on 07/05/2018

I apologize about your most recent service visit. I will be reviewing the service visit with your service advisor and I will be reaching back out to you today. Thank you.

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000
Adam A., Service Manager from Dickson City Hyundai responded on 07/05/2018

Good Morning,

After reviewing the information, it looks like there was a recall campaign performed for under body corrosion treatment (undercoating spray for rust prevention) also during your visit. I apologize if this was not properly explained to you at the time of your arrival as this would making the service visit longer. I apologize any inconvenience this may have cause. I have issued a $25 credit on your account that can be used in our Parts and/or Service department for the inconvenience. If you need anything further, please contact me directly. Thank you.

Adam Altvater
Service Manager
Dickson City Hyundai
570-487-5000