Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

609 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


DM
DECCA M.
Concord, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Family environment
As soon as you step in, you are treated like family. The customer service is great, that’s why there is always a line out the door.

JK
John K.
Concord, CA
Chevrolet Chevy Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
John said the business staff is friendly. They have good prices.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Walnut Creek, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
David said the business had good prices and they got the work done faster than they said they would. He was happy with the service.
This review was collected via phone interview by Customer Research Inc.

KF
Kyle F.
Pleasant Hill, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Kyle said the business has great service.
This review was collected via phone interview by Customer Research Inc.

AR
Ariel R.
Vallejo, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Ariel said they are very quick.
This review was collected via phone interview by Customer Research Inc.

RO
Rafael O.
Concord, CA
Volkswagen Eos
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2018 Category: Service
Rafael said he paid for a service that was not delivered. Two orders he paid for were not delivered. One order being a spare tire that did not go through. This business only completed 33 percent of his order. He would not recommend this business for the reasons already stated and he will not be back.
This review was collected via phone interview by Customer Research Inc.
Jim , Brandon & M. from Discount Tire And Wheel responded on 08/07/2018

We are saddened to lose you as a customer Rafael. We appologize that we could not get ahold of a donut tire for your spare rim (we dont normally deal with these) and the new tire sensor gave difficulty in resetting. Through giving you a full refund on both items on your last visit, we tried our best to correct this to your satisfaction. Best of wishes to you.


Manager
925.288.0570
Jim , Brandon & M. from Discount Tire And Wheel responded on 08/07/2018



Anthony J Lozano
Manager
925.288.0570

TR
Terri R.
Brentwood, CA
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Terri said she was very satisfied.
This review was collected via phone interview by Customer Research Inc.

MA
Mayra A.
Pittsburg, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Mayra said the staff was friendly, and on time.
This review was collected via phone interview by Customer Research Inc.

SW
Sonya W.
Concord, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Sonya said she was very pleased and they had excellent service. They took good care of her.
This review was collected via phone interview by Customer Research Inc.

MD
MARISA D.
Antioch, CA
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Needed back brakes and iol change
They took my car and did the iol and brakes for a fair price . I would recommend them yo everyone

RR
Russel R.
Pleasant Hill, CA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Russel said this business has provided good service. He has been a customer for over 15 years.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Vallejo, CA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Customer for Life
I called to inquire about wheel alignment service. Brandon provided me the 3 levels of service describing each and the costs. As they where fully booked the day I called, Brandon suggested that I bring my vehicle in at 8am, when they open, which I did. When I arrived the following morning, Jim took care of me. I told him that my vehicle needed a wheel alignment. He then proceeds to give me a break down of the 3 levels of services and costs. I chose the life time service, which for the price is the best deal, hands down. I left the vehicle expecting to get a call in the afternoon. Low and behold within a couple of hours, I get a call back informing me that my vehicle was ready. I did not expect a call back so soon.
When I picked up my vehicle, Jim provided me a detailed explanation of the service and suggested that since I purchased the life time service, I bring the vehicle back for tire rotation in 5000 miles, a free bee tossed in with my service purchase. Now that - tire rotation and life time wheel alignment - is an awesome deal. Best deal in town ! In my opinion. Jim, Brandon and the folks at Discount Tire and Wheel are amazing. You guys have a customer for life !

DR
Dennis R.
Pleasant Hill, CA
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Dennis said he is a repeat customer. The business has great service and also a polite staff. The business is prompt.
This review was collected via phone interview by Customer Research Inc.

TG
Tom G.
California
BMW 323is
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Tom said he was very pleased with the service at this business.
This review was collected via phone interview by Customer Research Inc.

MS
mike s.
Pleasant Hill, CA
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018
mike
They were efficient and did the job in a short time span. Would go there again

MB
Moshe B.
Concord, CA
Lincoln LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Moshe said he is a returning customer and the business does good service.
This review was collected via phone interview by Customer Research Inc.

LB
Luis B.
California
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Luis said the staff provided him with good deals and treated him well.
This review was collected via phone interview by Customer Research Inc.

RB
Renate B.
Concord, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Renate said the business got her in. They were friendly and got the work done in the time they said they would.
This review was collected via phone interview by Customer Research Inc.

NM
Nicky M.
Concord, CA
FIAT 500L
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Nicky said the staff provided great customer service.
This review was collected via phone interview by Customer Research Inc.

RR
Ricky R.
Concord, CA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Rickey said he has never been disappointed with the service he has received from the business.
This review was collected via phone interview by Customer Research Inc.

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