Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

585 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


AL
ANTHONY L.
Walnut Creek, CA
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
The best in the eastbay
I appreciate Jim and the team... Melissa, Brandon and all the guys behind the scenes!

SH
Shelly H.
Concord, CA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Shelly said the staff is always good to her, each visit.
This review was collected via phone interview by Customer Research Inc.

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Debra K.
California
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Debra said the work was done fast and the staff had great customer service skills.
This review was collected via phone interview by Customer Research Inc.

CW
Chin W.
California
Lexus ES 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Chin said the lady at the desk and the service person were really good. The staff who serviced the vehicle made the vehicle really dirty. They upheld the warranty, but he wished there would have been more care with keeping the vehicle clean.
This review was collected via phone interview by Customer Research Inc.

SH
SONJA H.
Walnut Creek, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Great service and honest employees
I love this business! They are honest and knowledgeable and do terrific work.

AH
Aili H.
Concord, CA
Mazda RX-8
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Aili said the people were really helpful.
This review was collected via phone interview by Customer Research Inc.

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Noa C.
Pleasant Hill, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Noa said the service was good.
This review was collected via phone interview by Customer Research Inc.

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Harold H.
Walnut Creek, CA
Subaru Impreza Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Harold said the business did an excellent job. Brandon was great.
This review was collected via phone interview by Customer Research Inc.

DC
Duane C.
Martinez, CA
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Duane said the staff did exactly what he asked, and he appreciates this.
This review was collected via phone interview by Customer Research Inc.

JR
Jon R.
Concord, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Jon said this business was absolutely terrific. They were very honest. He went in with what he thought was an alignment issue on his vehicle. He found out the rear end had some issues. They told him some options but could not tell him how quickly a new tire would wear on that side of the vehicle. He asked if he would get more life out of a new tire and they told him no. They sold him a used tire and he was totally satisfied. They were professional and quick. He stated he felt good about them. This is a great place to do business.
This review was collected via phone interview by Customer Research Inc.

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Sharon P.
Oakland, CA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Sharon said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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YU CHI L.
Berkeley, CA
Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018
Great timely service, but remember to ask for estimate for every service you need
Needed alignment for my car. Since the car would be jacked up for the alignment, I asked for the broken fog light bulb to be replaced. The alignment was done with no issues in the quoted time frame, but the shop didn’t have the replacement bulb in stock for my car so that part took longer. Once everything was done, I was told the labor cost for replacing the bulb alone was $42. I’m not sure the market rate for replacing vehicle light bulb is, but it seemed excessive to me given I had other bulbs replaced at $6 each parts and labor at other oil change stations. It’s probably my fault not to ask for an estimate first, but Discount Tire technicians are usually very good at tell customers price quotes up front. Have I known the price, I would have canceled the request. Oh well, since I didn’t ask, I just paid without saying anything. Overall I am satisfied with the services rendered, but will make a mental note to ask for an estimate for everything to avoid this kinds of situation.

KD
Ken D.
Martinez, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Ken said they did an outstanding job.
This review was collected via phone interview by Customer Research Inc.

YW
Yvette W.
California
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Yvette said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

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ALVIN R.
Antioch, CA
Dodge Stratus Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Excellent service
Discount Tires is by far the best service center I've ever been to they were fast prompt courteous and the prices to fix my vehicle was reasonable I definitely recommend them to anybody and everybody

JV
Julio V.
Concord, CA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Julio said he likes Jim's work ethic and the way he does business.
This review was collected via phone interview by Customer Research Inc.

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Jessica E.
Concord, CA
Kia Forte
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Jessica said it was quick and friendly service.
This review was collected via phone interview by Customer Research Inc.

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Philip E.
Clayton, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Philip said the staff were really awesome and did exactly what needed to be done. He said the experience was pleasant.
This review was collected via phone interview by Customer Research Inc.

GM
Gregory M.
California
Honda Accord Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Gregory said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

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Carlos T.
Concord, CA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Carlos said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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