Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(304 Reviews)

99% Would Recommend
Latest Review about 2 years ago

Reviews


DE
Daniel E.
West Warwick, RI
Toyota Camry Solara
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/07/2017 Category: Service
Daniel said the service provided by this business was fast, but he was not impressed with their prices so he would not recommend them.
Alex D. from Diversified Auto Repair responded on 03/09/2017

In response to this customer. This vehicle came in for an instpection and check engine lamp was on. The customer was charged the $55 dollar state inspection fee and a 1 hour diagnostic charge which was explained to him over the phone prior to any repairs. his vehicle need knock sensors ( which reqire removal if the intake manifold ) as well as a few other items to pass the inspection. He was provided with an fair estimate , using dealer parts ( our experience has shown aftermarket sensors, although cheaper do not work well in Toyotas), he declined the repairs which is his right and is fine with us. This is just a case where a customer doesnt want to spend the money to repair his vehicle properly, and wants to complain. 

Alex Deus
Diversified Auto Repair

(401)615-7776


RA
Robert A.
North Kingstown, RI
Dodge Dakota
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/21/2016 Category: Service
Robert said the business was supposed to check out his vehicle, and inform him of what was wrong. However, they fixed it without contacting him. Everything was perfect, other than that.
Alex D. from Diversified Auto Repair responded on 07/25/2016

In response to Mr. Arvidson stating he was not contacted prior to repair. The vehicle was brought in for no air conditioning. It was stated up front that we  charge $ 129.00 for our A/C service, which includes charging the system and leak checking it with dye. The repair was a .10 cent "o" ring so we repaired it for FREE. So why would we need to contact a customer that we did not charge for the repair ?

Alex Deus
Diversified Auto Repair

(401)615-7776


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