I have been a customer for a long time (even before it became D.J.s) and have always been treated as a friend.
I think they are great to work with.
Customer dropped the vehicle off for service and asked that we find out the reasoning for it not starting. After performing dianostics, tech advised the coil was faulty. We installed a $35 ignition coil and got the vehicle to start and run. Service advisor contacted customer and told him about what we had done related to the coil. Advisor also inform the customer that the vehicle was very week on power and was unable to get the vehicle to stay consistant as far as timing. Customer was unsatisfied that we had installed a $35 part was asking for $ 140 for diagnostic time and installing the coil. Customer then came and to the shop and was under the hood working on the car trying to make it run himself. I dont see how we can take the blame for the wiring issue when he was under the hood last. If he can make repairs himself, why was it brought to our facility multiple times for repairs as well as his other vehicles? When the customer came in finally after conersing over the phone, he then began to get ill. No threats were ever made, he was just told not to return. Afterwords he called and apologized because he knew he was in the wrong. This gentleman has an issue with answer the phone to approve the repairs or decline. We are not a storage facility. At a later date he called asking for repairs to be made and we agreed on a price. Later that week the car was parked at another local shop for the repairs we had agreed on a price for. After being declined at the other repair shop, he then returned to our facilty asking for repairs. He was asked to leave , that we wouldn't work on his vehicle. We do not appreciate the negative reviews from a customer that never has money to pay or pick their vehicle when its completed. This has been an on going issue with this gentleman. Our faciltiy has been in business for 25 years and have helped please alot of customers over the years. Feel free to contact us at anytime and i will more than gladly show you our ample amount of positive reveiws on here as well as other social medias. Thanks.
Customer returned at a later date stating his control panel was not working again after stating he would never return. I spoke of the review trying to make it right and satisfy him as best as i could. The customer then told the advisor that the shop did not have to fool with it if they chose not to. Again Advisor strived to satisfy the customer stating we were here to help and would correct the issue as cheap as possible if not free. Customer also stated the part he found was online was actually not $100, it was $150. Advisor then explained that if the shop had purchased a part from an online store that it was be hard to hold a warranty. Customer seemed to under stand that. After continueing the conversation alittle further, the customer then stated that we didnt have "FXXX" with it if we did not choose to. Customer agreed to leave his vehicle. After checking the issue, tech advised the resister was faulty. Tech installed new resister and got the fan blowing again. Tech agreed to make repairs free of charge and Advisor charged the customer nothing for the parts. Customer recieved his vehicle and still seemed unsatisfied and was very short to advisor.
Advisor also spoke about agreed amount upon pickup and the amount charged was the amount qouted. We are not capable of controlling taxes.