Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

316 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


HT
Hoa T.
Antelope, CA
Mercedes-Benz SL-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Hoa said the service was good.
This review was collected via phone interview by Customer Research Inc.

AR
Adrian R.
Roseville, CA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Adrian said he was pleased with the employee's work.
This review was collected via phone interview by Customer Research Inc.

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CAMILLE S.
Rocklin, CA
Mercedes-Benz C250
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Courteous and professional service personnel. Always go out of their way to be helpful.
Excellent service.
John D. from Dobson's German Auto Service responded on 05/31/2018

Thank you Camille! We strive to give excellent service. So glad you felt that way. 


MD
MARK D.
Marysville, CA
Mercedes-Benz C-Class
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018
First Visit
My first visit with them was very positive. Their shop is very clean and my reception was very professional. Answered all my questions and gave good recommendations for the maintenance of my vehicle. Will definitely be coming back here.
John D. from Dobson's German Auto Service responded on 05/25/2018

Hello Mark,
Thank you for the wonderful review. What could of we done differently to receive a 5 star instead of a 4 star? Please let us know. 
Best regards.


MR
Maria R.
Antelope, CA
Mercedes-Benz S550
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Maria said she appreciates the excellent service she receives. The staff was accommodating, courteous, and provided a good experience.
This review was collected via phone interview by Customer Research Inc.
John D. from Dobson's German Auto Service responded on 05/29/2018

Thank you Maria for the wonderful review. We appreciate it. 


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Mona H.
Roseville, CA
BMW M3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Mona said she was very happy with everything this business did.
This review was collected via phone interview by Customer Research Inc.
John D. from Dobson's German Auto Service responded on 05/29/2018

So glad you were happy with everything we did!


SN
Sandra N.
Granite Bay, CA
Mercedes-Benz SL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Sandra said she has used this business for ten years. The employees were honest. They took good care of his vehicle. She was happy with her service.
This review was collected via phone interview by Customer Research Inc.

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VITALY K.
Roseville, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
bmw
it was a beautiful

JG
Jarret G.
Citrus Heights, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Jarret said the business is honest. He enjoyed the professionalism and the fact that their reputation precedes them.
This review was collected via phone interview by Customer Research Inc.
John D. from Dobson's German Auto Service responded on 05/25/2018

Thank you Jarret for the wonderful review. We really appreciate it. 


NM
Nancy M.
Lincoln, CA
Mercedes-Benz C300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Nancy said the service was great, overall. The business provided quick and quality work.
This review was collected via phone interview by Customer Research Inc.
John D. from Dobson's German Auto Service responded on 05/25/2018

Thank you Nancy for your 5 star review. We really appreciate it. 


KS
Ken S.
Rancho Cordova, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Ken said the staff explained the problem, the resolution and the options for repair. He felt the staff was honest, he also appreciated the service and the quick turn around time.
This review was collected via phone interview by Customer Research Inc.

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Bob R.
Citrus Heights, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Bob said the staff provided good communication and great service.
This review was collected via phone interview by Customer Research Inc.

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John E.
Lincoln, CA
Mercedes-Benz 380SL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
John said the business is awfully expensive.
This review was collected via phone interview by Customer Research Inc.
John D. from Dobson's German Auto Service responded on 05/15/2018

Hello John,

I am sorry you felt this way.

I would like you to know that we did not overcharge you. In fact we only charged you 80% of the retail price on all your parts. A dealership would charge double what we did.

Kindest regards,
John Dobson 


JF
JANET F.
Roseville, CA
Mercedes-Benz C320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
Always honest...always good.
I’ve been bringing my Mercedes to John since 2005. I trust him completely to do what needs to be done to keep my car running well and safe. He and his staff are always courteous and honest. Can’t say enough good things. Know I am in capable hands!
John D. from Dobson's German Auto Service responded on 05/12/2018

Thank you Janet for being our customer. We really appreciate it.


Anonymous avatar
Verified Customer
Fair Oaks, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Friendly service
Simple.....Friendly service!
John D. from Dobson's German Auto Service responded on 05/01/2018

Thank you so much for your 5 star review! We really appreciate it.


MM
MICHAELEEN M.
Roseville, CA
Mercedes-Benz C-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Best service ever!
I went in yesterday to have an oil change. The service at Dobson’s has always been excellent. They really check my car out and this time they found a nail in my rear tire that would have been a big problem for me as I was planning a trip to the Bay Area this weekend. Thank you Dobson’s for your outstanding care. You’re the best!
John D. from Dobson's German Auto Service responded on 04/27/2018

Thank you for the great review Michaeleen! We really appreciate it.


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Spencer S.
Roseville, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Spencer said the guy that assisted him was helpful with the pricing.
This review was collected via phone interview by Customer Research Inc.

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Melodie R.
Sacramento, CA
BMW 750Li
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Melodie she was completely satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Davis, CA
Mercedes-Benz C320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Another Great Job!
Once again, Dobson's did a great maintenance job on my car!
John D. from Dobson's German Auto Service responded on 04/26/2018

Thank you Carol for the great review and thank you for being our customer!


MC
Mike C.
Granite Bay, CA
Mercedes-Benz SL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Mike said the quality of work that was done was good and the communication was good.
This review was collected via phone interview by Customer Research Inc.
John D. from Dobson's German Auto Service responded on 04/25/2018

Thanks Mike. We appreciate your 5-star review.