Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

349 Reviews

98% Would Recommend
Latest Review 27 days ago

Reviews


EA
Evan A.
Okemos, MI
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Great local family owned business that takes pride in their work
I wouldn’t hesitate to take your vehicle here. The mechanic I worked with and the owner took very good care of my vehicle and I. Very fair rates and exceptional service. 5 out of 5!

SR
Sara R.
East Lansing, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Sara said that the staff did everything that she wanted them to do, in a manner they thought best.
This review was collected via phone interview by Customer Research Inc.

JB
Jon B.
Okemos, MI
Ford Bronco
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Jon said that the place gave him several options and finished all of the work for a reasonable price.
This review was collected via phone interview by Customer Research Inc.

EB
Espirenza B.
Michigan
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Espirenza said the staff is great with her, kind, and made it so she can get her vehicle back at the most affordable way possible. They are knowledgeable and very caring.
This review was collected via phone interview by Customer Research Inc.

CS
Cheryl S.
Okemos, MI
Chevrolet Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Cheryl said they are kind, fair, professional, trustworthy, and work hard to do a great job. She also stated they do a phenomenal job for their whole family.
This review was collected via phone interview by Customer Research Inc.

CC
Cynthia C.
Holt, MI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Tune up for Subaru Outback
Very timely and courteous service. Would recommend your service to anyone. Would you please change my account name from my partner Cynthia Cameron to me Robert Wood.
Thank you

CS
Carolyn S.
Michigan
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Carolyn said this business is very capable and they finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

HA
Hasan A.
Okemos, MI
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018 Category: Service
Hasan said the customer service was very rude. He said after he posted his experience online he was then contacted by a representative from this business and was spoken to rudely and yelled at and that he had to take down his post. He said the boss was so mad that he left his honest opinion of the place online that the boss discriminated against him when he came in after the fact and called him rude names. He said he will not be going there again because of such rude behavior.
This review was collected via phone interview by Customer Research Inc.

MV
Manish V.
Okemos, MI
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Manish said the lady in customer service was very nice. The diagnostic and service was good, although the price was not quoted exact.
This review was collected via phone interview by Customer Research Inc.

VD
Vinnie D.
East Lansing, MI
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
Outstanding customer service, superior knowledge and experience, attention to detail with very reasonable prices.
Joe and his team meet every expectation. They quickly diagnosed the problem, provided an accurate estimate of cost and repair time. They work with you to make sure your repairs are done with your preferences in mind. I have never been unhappy with the service. Noone works harder for you the Joe to keep your car on the road..

CP
Chris P.
Bath, MI
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018 Category: Service
Chris said the business's communication could use some improvement.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Okemos, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
William said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KB
Kreig B.
Mason, MI
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Kreig said the employees provided quality work. They provided very good service. They were able to take his vehicle on time.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Meridian Charter Township, MI
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Quality Service
I am a new customer and recently had a vehicle repaired at Doc’s Automotive, and Joe provided outstanding customer service. He made me aware of issues that needed immediate repairs as well as identified items that were not urgent but would need to be replaced in the future.

SH
Seyed H.
Lansing, MI
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
Seyed said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
Jake S.
Lansing, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Jake said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JE
Joe E.
Mason, MI
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Joe said the business did a great job. They did the repair on time and it was well done.
This review was collected via phone interview by Customer Research Inc.

CS
Chuck S.
Ceresco, MI
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Chuck said they did everything that was needed quickly.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Okemos, MI
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Doc has the rear expertise nowadays to know how to work on and fix my old classic 1971 Big Block Corvette Stingray.
Doc is an excellent technician and mechanic who knows this business; and his pricing is fair compared to other Classic Car repair shops from Detroit to Flint MI and locally.

DH
Delbert H.
Okemos, MI
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Delbert said they did a good job.
This review was collected via phone interview by Customer Research Inc.