Doc's Automotive Inc


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

249 Reviews

98% Would Recommend
Latest Review 2 days ago
Marsha K. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Obviously I am clueless when it comes to cars, and mechanics could take advantage of that. The service as this place dummies down the problems for me and I can tell does not charge if they can not solve the problem. Example, dropped my daughters car off they tested it out laid out all the repairs needed, simple, and gave me a true recommendation. Other time, they took the old car for a few days and could not detect the repair my daughter was communicating, she is a teenager, did not charge me a dime for the time spent trying to figure out why she said it stalled on her. I highly recommend this company.
Vehicle: Mercedes-Benz ML430
Service Date: 10/11/2017
Review Created: 10/16/2017 06:15 AM
Karen S. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Karen said this business did a great job and the price was reasonable.
Vehicle: Mazda CX-9
Category: Service
Service Date: 10/03/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Dan L. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dan said he is always satisfied with the service this business provides.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 09/28/2017
Review Created: 10/05/2017
This review was collected via phone interview by Customer Research Inc.
Darnelle D. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"...secure, patient, attentive, professional service..."
...thank you for helping to restore & preserve my late Uncle's 1971 Convertible Corvette Stingray 454...
Vehicle: Chevrolet Corvette
Service Date: 08/21/2017
Review Created: 09/19/2017 12:13 PM
Joe A. at Doc's Automotive Inc responded on 09/19/2017

Thank you Darnelle for trusting us with that beautiful car.  Please we would be more then happy to keep her around for many years to come,

Joe Alvarado
Owner/Manager
(517)324-5487
Gabriele M. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gabriele said the staff is very good.
Vehicle: Honda Fit
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Joe A. at Doc's Automotive Inc responded on 09/14/2017

It has been a pleasure to have you as a customer.  Thank you for allowing us to service your car.

Joe Alvarado
Owner/Manager
(517)324-5487
LARAE R. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable mechanics & reasonable prices"
My repair cost about 1/2 of the original estimate due to Joe checking all of the less expensive causes (15 year old wiring). My feeling is that a dealer would have just installed a new part. Doc's checked all possibilities before installing the part. Joe treats his customers the way he likes to be treated.
Vehicle: Buick Park Avenue
Service Date: 08/16/2017
Review Created: 09/08/2017 08:19 AM
Ruth M. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Explaining routine maintenance and care to help reduce future costs. "
Honest, dependable staff that care about their customers.
Vehicle: Buick Enclave
Service Date: 09/05/2017
Review Created: 09/06/2017 01:17 PM
Norm L. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Norm said this business got his vehicle fixed and he was really happy with them. The personnel were polite but some of their prices were ridiculous. They wanted to charge him $400 for an alternator that he was able to purchase elsewhere for only $100.
Vehicle: Ford F-150
Category: Service
Service Date: 08/24/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Scott S. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Scott said that everything seems to be in great working order.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 08/23/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Joe A. at Doc's Automotive Inc responded on 09/14/2017

Glad to hear all is working well.  Thank You for your business Scott.

Joe Alvarado
Owner/Manager
(517)324-5487
Andrew G. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and repair "
Great job as usual. Oil change and headlight repair.
Vehicle: Chevrolet Avalanche
Service Date: 08/22/2017
Review Created: 08/22/2017 08:44 PM
Nikita K. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nikita said he would recommend this business for service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 07/27/2017
Review Created: 08/22/2017
This review was collected via phone interview by Customer Research Inc.
Richard M. on 08/21/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Learned of Doc's Automotive from a NextDoor.com recommendation"
I am very glad I took my car to Doc's and would recommend them to anyone looking for honest, courteous and competent service.
Service Date: 08/17/2017
Review Created: 08/21/2017 09:46 AM
Margaret W. on 08/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Margaret said everyone was very nice and friendly. They told her they would fix a certain part but it was not done.
Vehicle: Dodge Caravan
Category: Service
Service Date: 08/11/2017
Review Created: 08/20/2017
This review was collected via phone interview by Customer Research Inc.
Nana A. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nana said they are very professional, honest, straight to the point and efficient.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 08/09/2017
Review Created: 08/20/2017
This review was collected via phone interview by Customer Research Inc.
James B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said they did a very good job and he was pleased.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/11/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Cory M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cory said this business has great overall service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 08/11/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Larae R. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Larae said she has used this business for ten years and she is happy with their honest service.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 08/07/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Robert A. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said he has been visiting this business for years. He has always been extremely happy with their work.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 07/26/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Joe A. at Doc's Automotive Inc responded on 08/03/2017

Thank you Robert, we are always here if and when you need us.

Joe Alvarado
Owner/Manager
(517)324-5487
Farhad J. on 07/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Farhad said they did a very good job and it was fast.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 07/12/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Jamie G. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jamie said this business provided good service. However, they took a little longer than expected.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 07/12/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Joe A. at Doc's Automotive Inc responded on 08/03/2017

Hi Jamie
One of our goals is to give quality service in the shortest period of time.  Unfortunatly some things are out of our control, waiting on parts is one of them.  Docs always wants to make sure your vehicle is safe and we get you on the road as fast as possible.
Thank you for your business!

Joe Alvarado
Owner/Manager
(517)324-5487
Displaying Review 1 - 20 of 249 in total