Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

459 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
96% Would Recommend
Latest Review 23 days ago

Reviews


BL
Bob L.
Downey, CA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Bob said the employees were on top of the service.
This review was collected via phone interview by Customer Research Inc.

BR
Bobby R.
Perris, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Bobby said the staff was very attentive and helped him out with the car wash and oil change. It was a good experience.
This review was collected via phone interview by Customer Research Inc.

CR
Christopher R.
Paramount, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Christopher said service went very well at this facility.
This review was collected via phone interview by Customer Research Inc.

OJ
OMAR J.
Long Beach, CA
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Expedition 2017 air suspension
The Service was excellent, thanks for the communication, excellent costumer service,Shawn always telling me was happening with my truck

RM
Raymand M.
Los Angeles, CA
Chevrolet Sonic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Raymand said the service was really good. He loves the place, but the work took about an hour and half.
This review was collected via phone interview by Customer Research Inc.

RH
Ralph H.
Downey, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Ralph said the business has great service. They have great prices.
This review was collected via phone interview by Customer Research Inc.

SM
SUSAN M.
Downey, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Staff makes you feel very welcomed and they really care about your needs!!
I'm a senior citizen that basically limped into your shop with very old tires and one flat. Edgar waited on me and I explained I was on a very limited budget. He spent some time with me trying to get me tires that were good and would fit into my budget. There was NO push to try to sell me more expensive tires. Edgar also saw to it that I had a cold bottle of water, offered some snacks and even gave me pizza they had ordered in for a training meeting for the employees! The waiting room was very clean and comfortable and the restroom was also spotless! My car also received a free bath after it got it's new tires! I would highly recommend Downey Car Care Center to everyone that wants a very pleasant experience!
PS: I've had my oil changed here a couple times now. Another time... I came in because something was hanging down in the front of my motor. I was really scared it was going to be something major! The mechanic found some sort of a shield in front of the motor that had fallen. They fixed it and never even charged me! I highly doubt there's many places you could ever get that kind of service!! Thank you for caring about a little "old" lady!!

YL
Yoojin L.
South Gate, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Yoojin said that the owner and staff are very nice.
This review was collected via phone interview by Customer Research Inc.

AR
Adam R.
Los Angeles, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Adam said the business provides professional service..
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Downey, CA
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Sean!
Great service. Great price. Great people.

ES
Edger S.
Long Beach, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Edgar said they quick and professional.
This review was collected via phone interview by Customer Research Inc.

JE
Jose E.
Pico Rivera, CA
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Jose said this business did a good job on his brakes and service.
This review was collected via phone interview by Customer Research Inc.

GM
GLORIA M.
Lynwood, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Amazing pwople
Pretty good work on my car and quickly. Thanks

AG
Alejandro G.
South Gate, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Alejandro said this business does a pretty good job and their customer service is pretty great.
This review was collected via phone interview by Customer Research Inc.

DB
Derrell B.
Downey, CA
Lexus LS 460
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018 Category: Service
Derrell said the business didn't reset his oil maintenance light so he had to go back to the facility.
This review was collected via phone interview by Customer Research Inc.

AG
Andrew G.
Pico Rivera, CA
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Andrew said this business did a good job. He likes the prices , they are reasonable and competitive. They did a great job.
This review was collected via phone interview by Customer Research Inc.

NB
Neil B.
Norwalk, CA
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2018 Category: Service
Neil said the service was good, it included a vehicle wash which was appreciated. The problem was that when he picked up his vehicle there were a lot of missed spots and the vehicle attendant implied that it was ok to miss spots because it was only the basic vehicle wash. There was also sticky stuff on hood that looked like the cleaner they used for the vehicle wash. It was apparent that the vehicle wash was not done well.
This review was collected via phone interview by Customer Research Inc.
Omid L., Vice President from Downey Car Care Center responded on 07/19/2018

Hi Neil,
We apologize for your unpleasant experience at the car wash. Your car should have been clean properly and we are disappointed that this was not the case. We like to tell you that we do have a 100% satisfaction guarantee policy and would like to offer you a complimentary full service Diamond Wash for you use anytime at your convenience. We would like to thank you for your feedback and again apologize for any inconvenience this has caused you.


RL
Ramon L.
Huntington Park, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Ramon said he received good quality service from the staff.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Los Angeles, CA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2018
Good service, friendly.
Only complaint I have is the two times I asked for a call back, nobody called. I had to call both times after I was left waiting. Issues were fixed properly, and I like the fact a washed car awaits after the service.

AR
Ayana R.
Hermiston, OR
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Ayana said the staff did a good job but the prices were a little high.
This review was collected via phone interview by Customer Research Inc.

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