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Earnhardt Genesis North Scottsdale

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(124 Reviews)
90
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Score Details

5 stars
92%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
12
Total ReScores™
5.0
ReScore™ Average
90
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(480) 922-5200
No Business Hours Provided

Business Hours

* No Time Zone Provided
8445 E. Frank Lloyd Wright Blv Scottsdale, AZ 85260
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Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(124 Reviews)
Write a Review
Recent Reviews
AO
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Andrea O.
Fountain Hills, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2024
0
Category: Sales
LOVE my GV80, but SERVICE IS ATROCIOUS
I've had my 2022 GV80 serviced 4 times. 2023....Phones rang off the hook. I literally had to walk into the dealership and come face-to-face with a "service advisor" to get THEIR recall scheduled. 2024...They had a new Service Manager from BMW, so I thought, FINALLY, he'll fix this mess. Nope, he quit and the advisor he gave me is now Hyundai only. I just got off the phone with the NEW Genesis service advisor and as of Aug 22, they've told me that the appointment I made July 29 GUARANTEEING a loaner car (AGAIN, for THEIR RECALL) for Sept 10th (I'm coming from 80 miles away) is NO guarantee. Only if you use their "valet" service can they guarantee you a loaner, but that's not possible for as far away as I am today. WHO BUYS A $75K CAR AND DOESN'T GET A LOANER? Unfortunately, the new guy only told me what he couldn't do for me. Sadly, if you're used to Lexus level of service DO NOT BUY A GENESIS!!!!
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