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Ed Napleton Honda in Oak Lawn

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(9 Reviews)
-100
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Inactive Business

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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

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Contact
(833) 571-8721
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
5800 95th Street Oak Lawn, IL 60453
Ed Napleton Honda in Oak Lawn's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(9 Reviews)

DH
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D H.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2025
0
ROBBERS
THEY ARE NOT FORTHCOMING ABOUT THE COST OF DIAGNOSTIC. THEY SAID IT WAS FREE BUT THEN TURNED AROUND AND SAID IT WOULD BE $190! I WOULD AVOID GOING TO HONDA SERVICE. I WOULD NOT EVER GO TO HONDA AGAIN! I REGRET THAT I EVEN PURCHASED A HONDA.

SE
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Seyed E.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2024
0
Do NOT buy or lease a car here
NEVER ever lease or buy a car from this dealership. I had a very poor experience leasing a car from them. Over the phone, they told me they would honor the deals advertised by Honda for the 4th of July. After a long trip to their location, they gave me a double price for monthly payments in addition to a huge markup, a $5,000 "market adjustment" over the company's MSRP. They told me that all other dealerships are doing the same since there is a lack of inventory. I trusted them but they betrayed my trust in them. A day later, I stopped by another dealership and asked about their lease conditions, and they gave me a much cheaper monthly payment (which was lower by hundreds of dollars per month) with the same down payment for the SAME CAR. They betrayed my trust in them. They ruin people's trust in Honda.
Also, Hugo, the salesperson, was great and kind, but the manager, Cordero, was very disrespectful.
Avoid this dealership at all costs.

VF
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Vanicsa F.
Cleveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/24/2024
0
Out-of-State Buyers Beware!
Out-of-State Buyers....BEWARE!

The Owner suggests there are numerous reasons why drivers choose Ed Napleton Honda.

Raving about his teams of sales advisors, service technicians, and financing experts who are trained with "one" focus in mind...."to address needs of the customer with the utmost respect, care, and attention to detail."

Well, that was NOT my experience!

It all started with my finding a car at Ed Napleton, which was in a whole other State; requiring 5+ hours of travel on my part. *But, when you find the "1" sometimes you have to do what you have to do.

1st Issue:
Since I had to travel by Plane, Train, or Automobile to get to IL., I had to make travel arrangements.

Problem is, I was flying to FL, the next day, after working a deal, so i offered to leave a substantial deposit on the car to 1) show my serious intent to purchase the car and 2) to lock down the deal so it wouldn't be sold before I got there.

I should also mention that Labor Day was quickly approaching so that wound up extending my proposed arrival & pick up date to 7-days (after discussing my intent to come and purchase the vehicle...but remember, I was willing to leave a substantial deposit).

2nd Issue:
The dealership agreed to accept my deposit until they determined that 7-days was going to be too long for me to arrive. But "later said," if I could've shown travel arrangements that would've been okay. They said this "after," the deal was off the table. I definitely could've provided that!

Anyway, I was told that they could send a notary to my FL location for $399; bringing me paperwork to sign & purchase a vehicle sight-unseen (never test-driven, touched, or seen with my own eyes). *Where they do that at....Who buys a car w/o seeing it?

Remember I started this story by saying that I found the "1," NOT saying that I was desperate.
On-line car shopping offers PLENTY of vehicles out there with the same mileage, trim, & upgrades. Sometimes you just have to be willing to travel, be patient & move quick when you find the "1," but also not be an emotional buyer...b/c it has to make sense.

Fast Fwd:
My FL flight got canceled, so I called on Sun. to see, "if the car was still available, If so, i could be there in the a.m by Amtrak to purchase the car, drive back home, & resume my trip back to FL on Tues. b/c of my flight cancellation.

So, I did just that. They sent a Lyft to pick me up. I arrived at the dealership @ 10am and left at 7-8pm (but, I'll get to that in a minute).

I did all the things you're supposed to do as a consumer buying a car: test drive, negotiate, and inspect

Fast Fwd:
I made the deal (buying a car with no spare key), signed the paperwork, and hit the highway about 5-6pm. *Superlong buying experience right?

3rd Issue:
As soon as I get to the highway the car starts making a noise with high exceleration. Now, I'm concerned because I didn't hear this during my test drive. I call the dealer and am told to come back to have it checked out. I waited for a service appt/for them to put it on the rack....they determined bolts underneath the car were loose and took care of it. * If a car goes through a dealership maintenance inspection, why didn't someone see/catch this? Now, concerned about what else the service dept did/did not do; giving me assurance I'm buying a used car w/no hidden issues . *I'm a out-of-state buyer so, it's not like I can come back/forth.

4th issue:
It's almost 8pm (I got up @ 2am for a 4am Amtrak train) & I'm faced with a 5+ hr drive to get back home, for a Tues. flight to FL.

Final Issue:
A oil light WARNING light came on the next day after purchase.

Again, I called the dealer to report the issue (to sales & finance), plus, sent text messages w/ photos of the warning ⚠️.

.....but, NEVER HEARD FROM THEM again. The deal hadn't even been sealed for 24hrs before I was faced with a 2nd issue with my "new," car!

(-) This is the BITTER!
(+) The SWEET is I got the car I wanted & a hookup for a hotel (bc I had to spend the night in IL due to the mechanical issues and 8pm late night hour that the car was done in the service dept.

I spent 2am - 8pm buying a new car at Ed Napleton Honda. ?

Out-of-State Buyers....BEWARE!!!!

VF
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Vanicsa F.
Cleveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2024
0
Out-of-State Buyers Beware!
Out-of-State Buyers....BEWARE!

The Owner suggests there are numerous reasons why drivers choose Ed Napleton Honda.

Raving about his teams of sales advisors, service technicians, and financing experts who are trained with "one" focus in mind...."to address needs of the customer with the utmost respect, care, and attention to detail."

Well, that was NOT my experience!

It all started with my finding a car at Ed Napleton, which was in a whole other State; requiring 5+ hours of travel on my part. *But, when you find the "1" sometimes you have to do what you have to do.

1st Issue:
I had to travel by Plane, Train, or Automobile to get to IL., I had to make travel arrangements.

Problem is, I was flying to FL, the next day, after working a deal, so i offered to leave a substantial deposit on the car to 1) show my serious intent to purchase the car and 2) to lock down the deal so it wouldn't be sold before I got there.

I should also mention that Labor Day was approaching so that wound up extending my proposed arrival & pick up date to 7-days (after discussing my intent to come and purchase the vehicle...but remember, I was willing to leave a substantial deposit).

2nd Issue:
The dealership agreed to accept my deposit until they determined that 7-days was going to be too long for me to arrive. But "later said," if I could've shown travel arrangements that would've been okay. They said this "after," the deal was off the table. I definitely could've provided that!

Anyway, I was told that they could send a notary to my FL location for $399; bringing me paperwork to sign & purchase a vehicle sight-unseen (never test-driven, touched, or seen with my own eyes). *Where they do that at....Who buys a car w/o seeing it?

Remember I started this story by saying that I found the "1," NOT saying that I was desperate.
On-line car shopping offers PLENTY of vehicles out there with the same mileage, trim, & upgrades. Sometimes you just have to be willing to travel, be patient & move quick when you find the "1," but also not be an emotional buyer...b/c it has to make sense.

Fast Fwd:
My FL flight got canceled, so I called on Sun. to see, "if the car was still available, If so, i could be there in the a.m by Amtrak to purchase the car, drive back home, & resume my trip back to FL on Tues. b/c of my flight cancellation.

So, I did just that. They sent a Lyft to pick me up. I arrived at the dealership @ 10am and left at 7-8pm (but, I'll get to that in a minute).

I did all the things you're supposed to do as a consumer buying a car: test drive, negotiate, and inspect

Fast Fwd:
I made the deal (buying a car with no spare key), signed the paperwork, and hit the highway about 5-6pm. *Superlong buying experience right?

3rd Issue:
As soon as I get to the highway the car starts making a noise with high exceleration. Now, I'm concerned because I didn't hear this during my test drive. I call the dealer and am told to come back to have it checked out. I waited for a service appt/for them to put it on the rack....they determined bolts underneath the car were loose and took care of it. * If a car goes through a dealership maintenance inspection, why didn't someone see/catch this? Now, concerned about what else the service dept did/did not do; giving me assurance I'm buying a used car w/no hidden issues . *I'm a out-of-state buyer so, it's not like I can come back/forth.

4th issue:
It's almost 8pm (I got up @ 2am for a 4am Amtrak train) & I'm faced with a 5+ hr drive to get home, for a Tues. flight to FL.

Final Issue:
A oil light WARNING light came on the next day after purchase.

Again, I called the dealer to report the issue (to sales & finance), plus, sent text messages w/ photos of the warning ⚠️.

.....but, NEVER HEARD FROM THEM again. The deal hadn't even been sealed for 24hrs before I was faced with a 2nd issue with my "new," car!

(-) This is the BITTER!
(+) The SWEET, I got the car I wanted & a hookup for a hotel (bc I had to stay overnight)!

LP
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Lakesha P.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2023
0
Scheduled oil change
I have been a valued regular customer since 2013 all the history of my car has been with Ed Napleton Honda Oaklawn. I had impeccable service until recent. I'm a 1 owner of 2011 Crosstour 124,000 now after the oil change my engine imisfires, I spoke with service specialist & the manager service specialist which I won't name. I was told that certain Honda cars malfunction and because of this it's costing me $5100 for repairs. Unfortunately out of desperate measures I'm in a new car that was overpriced but I needed a car. I hope the owner reads this & get his dealership back up to compliance or see his business go to hell.

AB
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Arvydas B.
Chicago Ridge, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2023
0
Poor service
Adviser do not respect you as client and lie. Poor customer service service.

CK
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Charlie K.
Oak Park, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2023
0
Do Not Buy A Car Here
The worst car buying experience imaginable. So many lies and pressure to buy $7000 in add-ons. Avoid at all costs.

BR
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Barbara R.
Grand Prairie, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2023
0
The worst car buying experience
The worst car buying experience ever and I’m 65 yo and have bought many cars in my lifetime. I had my own financing, federal expressed the check at least 10 days before I flew in to pick up (preowned) car, called a week before coming to explain how I needed my car to be ready when I got there so make sure no dings, marks and everything to be done that their own body shop/detail could do. Called the morning I was at the airport to say made the flight and make sure car ready when we get there as we were trying to pick up car and drive to St. Louis for a special family event. Needless to say on inspection of the car it was not ready and mileage was not what was originally said in the paperwork that I signed…Needless to say it is now 08.03.2023 and I have called in this last week numerous times leaving voicemails trying to find out where is the title that should have been sent to my credit union and still no one has returned my call. I should have followed my first mind and left that vehicle with my check on July 13, 2023.

MB
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Michelle B.
Harvey, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2023
0
Worst customer service ever
These people are crooks, made the front of the deal look good and the back deal was overinflated, I went there with a check and bought my check back home………..customer service stinks, I bought my car in Indiana not over the sticker price!

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