Elder Hyundai will provide the highest quality maintenance and repair for your vehicle.Elder Hyundai will provide the highest quality maintenance and repair for your vehicle.
My husband and I both own Hyundai cars that we bought at the same time. Our cars are only a couple of years old. Over the span of a year and a half my husband and I repeatedly tried to have service inspect our cars for a problem with the steering. Both cars were exhibiting the same worsening symptoms. We were advised that it wasn't a problem and all of the cars do that, so no need for an appointment. After researching the issue we found that there was a technical service bulletin for this exact thing. We again brought it to the attention of the service department and asked for an appointment. We were told they had no idea what we were referring to and if we wanted to make an appoint and they found nothing wrong we would have to pay almost $200 to have the vehicle inspected (which we basically took as a means of trying to deter us from making an appointment). At this point we were not comfortable having the service done at this dealership. I called another local dealer and the difference in how we were treated was amazing. We didn't have to try to plead our case about what was wrong with the vehicle, we didn't have to beg for an appointment, they were knowledgeable of the bulletin regarding the steering and said it is very common companywide, and they also said absolutely it would be covered under warranty. We made our appointments at this other dealer and they replaced the faulty parts on both cars and had us in and out in a couple hours. I know Hyundai is a great company with wonderful cars. It is a shame Elder Hyundai is putting a black mark on the Hyundai name.
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