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Elhart Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,212 Reviews)
69
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
55
Total ReScores
4.3
ReScore Average
69
Net Promoter Score ®

Business Details

About

Elhart Hyundai is located in Holland, MI. Please note, the hours of operation listed are for our Service Department. Please call us today to schedule your next appointment, or visit us online on our website for more information! Elhart Hyundai is located in Holland, MI. Please note, the hours of operation listed are for our Service Department. Please call us today to schedule your next appointment, or visit us online on our website for more information!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(616) 392-8516

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* America/Detroit
822 Chicago Drive Holland, MI 49423
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,212 Reviews)

Verified Customer
Coloma, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Vehicle returned with a new issue
I would not recommend. I didn't have wheels for a month due to bringing in my vehicle for a recall. Hyundai tried to return my vehicle to me with a new issue, quoted $500 in costs, and inoperable to drive the vehicle home. I was promised part delivery and repair Monday or early in the week. I did not receive notice the vehicle was operable and ready to pick up for 5 more days. Inconvenient. I had to foot the bill when initial issue was a recall and software update!! Argumentative service department manager, dismissive to the issue of returning the vehicle idling rough with warning lights on. Was not made aware before pick up that the car was inoperable. Driving it home could have caused engine damage. Had no choice but to get the issue fixed here to save on a tow bill to my regular mechanic. The service technicians were friendly. The service department managers (manager) was helpful in over seeing the second repair and understanding my frustration. He tryed to get the price down. Still charged labor.
DAVID S. from Elhart Hyundai responded on 04/01/2022 11:08 AM

I am sorry to hear about your experience with service. I would like to learn more about what occured. I will reach out to you or If you would like to contact me sooner you can call me at 616-396-0441
Dave Swart
Elhart Hyundai Service Manager.

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